東計電算 List of Products and Services

Do you have any of these concerns? - Too many order reception points Orders are scattered across various channels (Amazon, Rakuten, Yahoo!, own EC site, phone, fax, external sales, events), leading to double entry and missed orders. - Complex gift operations There are many conditions such as name consolidation, wrapping, inclusion, date specification, and partial delivery, which can cause shipping errors and returns. - Unable to keep up with processing during busy periods During peak seasons like summer and year-end gifts or events, the processing volume temporarily surges, leading to an increase in inquiries. - Heavy burden of system integration It is difficult to modify core systems, POS, and membership systems, often delaying departmental improvements. Solve it with E-ASPRO! - Introduce a small "order hub" that completes processes within departments No need for core system replacement. It is possible to start with minimal integration (CSV/API). - Streamline the "gap" from order to shipment on a single screen Standardize the flow from order integration, inventory allocation, to shipping and delivery instructions. Eliminate double entry. - Standardize gift operations with built-in functions Manage name consolidation, wrapping, inclusion, date specification, and partial delivery through settings. Reduce mistakes and returns. Start with the field of EC and external sales. E-ASPRO will streamline the "daily order routine" and deliver results in the shortest time possible.

"Skymart-Retail" transforms department store operations from the ground up. It is a store management system that realizes optimal "on-site input = headquarters accuracy" for department store omnichannel operations and store digital transformation (DX). It centrally manages sales, inventory, ordering, accounting, and points that are dispersed across multiple floors, events, and e-commerce through a browser, eliminating double entry and delays in accounting. The collective POS remains as is, while the tablet input "eTouch" immediately synchronizes sales, member linkage, and post-send instructions. It also supports offline accumulation, allowing for reliable use even in areas with unstable signals, such as sales floors and events. Additionally, it flexibly accommodates post-send flows and packaging specifications for events, gifts, and external sales, significantly reducing on-site work time. It mitigates the risks of stockouts and excess inventory, improving turnover rates and gross profit. Implementation can start small and gradually scale, achieving short lead times and low risk through loosely coupled integration with existing core systems. It resolves issues of declining data integrity, information disconnection between the field and headquarters, and stagnation of inventory turnover through master centralization and standardization of operations.

J-RENT is a business platform that centralizes the necessary "contracts, billing, and payments" as well as "regular tasks and complaint handling" for managing department store tenants. Billing and payment reconciliation support FB and virtual accounts, streamlining monthly processing through automatic journal entry generation and integration with accounting systems. Regular tasks such as equipment inspections and cleaning can be managed from planning to performance and billing. Complaints are recorded from reception to correction, reporting, and statistics, with support for outputting reports. Construction can be managed comprehensively through estimates, orders, progress, and documentation. The interface is centered around lists, offering excellent searchability and enhancing the responsiveness of on-site operations. It is also possible to start implementation in a limited scope, such as events or specific floors, and gradually expand the application range.

# Are you facing any of these issues? - Struggling with delivery management on-site - Not reducing operations using analog (paper) - Unable to focus on customer service - Not able to retain customers - Not seeing an increase in customer visits - Unable to standardize operations during busy periods - Difficulties in handling handwritten invoices - Unable to promote digitalization and DX transformation - Spending too much time on inquiry responses - Unable to manage the entire process when exchanges or pickups occur # Solutions to these concerns for department stores! - Integrating "purchase → delivery → after-service" in the customer service area of department stores to balance the workload during busy periods and enhance customer satisfaction - Supporting various channels such as apps, PWAs, and LINE to reduce drop-off rates among seniors and inbound tourists # Features - Registering delivery requests on the spot via in-store QR codes - Customers can visualize delivery status on their smartphones - Centralized management of returns, pickups, and exchanges - Data integration with logistics centers and core systems (order management and inventory)

The "awareness" during customer service can easily become data on the spot. Smart Report Cloud is a cloud service that automatically structures simple input from just talking and taking photos in department store sales areas, instantly visualizing daily reports, customer service notes, initial responses to complaints, and out-of-stock information. Scene 1: Customer Service Record At the end of a customer interaction, simply input voice data on your smartphone. The AI recognizes the voice and records it as a customer service record in the database. Since the AI corrects typos and structures the text, you can easily register it during spare moments. Scene 2: Digitization of Handwritten Shipping Labels Handwritten shipping labels filled out by customers can be photographed with a smartphone, and the text can be recognized and converted into text data on the spot. This data can also be output as CSV, allowing for smooth integration with WMS. It reduces double entry and input errors, accelerating DX at the site. It supports voice input and photo attachments, making it easy for staff who are not IT-savvy to use. "Record smartly without stopping customer service" — simultaneously achieving improved customer experience and operational efficiency in department stores.

# Do you have any of these concerns? - During busy seasons or events, the increase in new staff leads to delays in confirming packaging, delivery, and gift etiquette each time. This prevents immediate effectiveness on the floor and hinders customer service. - Documents are scattered across departments and stores, causing inconsistent responses even for the same questions. - Difficulty in handling inquiries about brand names, model numbers, and size specifications leads to customers being kept waiting. # What is Knowledge Navi? Knowledge Navi is a closed AI that safely aggregates the scattered knowledge of department stores, including in-house regulations, brand materials, FAQs, event guidelines, and packaging and delivery rules, transforming it into "the correct answer in three seconds when asked." By asking questions in natural language from anywhere—storefronts, call centers, external sales, or back offices—you receive immediate answers backed by evidence. Even newcomers can provide veteran-level service, achieving reduced response times, eliminating inconsistencies in guidance, and preventing complaints before they arise. With department-specific authority management and a terminology dictionary, it excels in brand names, model numbers, and gift etiquette, ensuring that operations continue smoothly even during busy seasons or events. Serving as a "second trainer" that supports both customer satisfaction and sales amidst labor shortages, it elevates the service quality of department stores to the next standard. Implementation is straightforward, requiring only the integration of existing data, and operations continue to evolve through log analysis that nurtures the FAQ.

To handle incoming calls from customers at the department store, Tokei Densan will act on your behalf. Based on our extensive past experience, we will provide the best proposals for our customers.

This is a cloud service that overwhelmingly streamlines the operations of must-buy campaigns (purchase proof type campaigns). It automatically analyzes receipt images uploaded by applicants using AI-OCR, instantly determining the target products, purchase stores, purchase dates, and more. It automatically checks the application conditions and sorts them into valid/invalid categories. This significantly reduces the manual work previously involved in receipt verification and handling discrepancies, minimizing the costs and labor involved in managing the administrative office. It is ideal for companies that operate must-buy campaigns or receipt submission campaigns, such as manufacturers, advertising agencies, and promotional outsourcing companies. It allows for one-stop management from application reception to review, lottery, and data output, while also complying with the Prize Display Law and personal information protection. By utilizing this service, why not smartly automate the cumbersome tasks of campaign administration and enhance the speed and reliability of your promotional measures?