タカコム List of Products and Services

This is a device that controls the input and output of contact signals, with two systems each for contact input terminals and contact output terminals. ● Select from five operating modes according to your needs: - Contact Transmission Mode: Transmits contact signals from external devices through the network and outputs contact signals from a CST-220 installed in another location. - Timer Mode: Automatically controls external devices such as lighting, electric locks, and shutters that correspond to contact inputs by turning the contact signals ON/OFF with a timer. - Equipment Monitoring Mode: Monitors network devices and the network via ping communication, outputting contact signals to notify in case of abnormalities. - API Integration Mode: Outputs contact signals to external devices and retrieves the input status of contact signals through control from an integrated system. - PBS Integration Mode: Supports remote broadcasting of Takacom's daily broadcasting devices "PBS-D500II" and "PBS-D600" connected via the network by inputting contact signals from external switches. ● Various operations via web browser: - Configure the device, check status, review logs, and operate the ON/OFF of contact signals and one-shot outputs.

• Other network tools

This is a call recording device that can accommodate PRI/BRI/analog lines. It comes standard with a voice recognition engine that can automatically convert recorded audio into text. Both voice data and text data are stored on the built-in hard disk. ● Standard equipped with Hitachi Solutions Technology's voice recognition engine "Ruby Dictation." ● The license for the voice recognition engine requires only an initial cost, with no running costs such as pay-per-use fees. ● Calls containing keywords such as "NG words" and "mandatory words" can be filtered and searched. ● The "text copy" function allows you to display and copy all text from a single call, making it easy to utilize the recognized text. ● The quality of operator responses can be quantified for each call using diagnostic items such as "speech quality score," "speech rate," "talk speed," "overlap count," "backchannel count," "number of NG words," and "number of mandatory words." ● The main unit can accommodate up to 96 channels in a 4U space, allowing for a mixed connection of PRI/BRI/analog lines.

• Other network tools

This device captures voice using existing telephone equipment and can transfer it to cloud services. It allows for the use of cloud services such as operator assistance and call recording data accumulation while maintaining the on-premises telephone environment, thereby promoting the utilization of various cloud services. ● It captures voice in conjunction with NEC Platforms' business phone "Aspire series," supporting simultaneous capture of up to 100 channels. ● The captured voice can be transferred to various cloud services in real-time or through batch processing. ● It can be easily implemented by simply connecting this device to the "call recording dedicated interface" of Aspire WX plus/Aspire WX/Aspire UX via a LAN cable.

• Other network tools

Takacom is an information and communication equipment manufacturer that provides comprehensive support from planning and development to design, manufacturing, sales, and after-sales service for telephone call recording systems, automatic response systems (IVR, voice response, answering machines), emergency notifications, automated broadcasts, time servers, and more. We offer optimal solutions tailored to your requirements and implementation scale from our extensive range of products.

• Other PCs and OA equipment
• PBX/IP phone
• Other network tools

This application is installed on a computer and performs real-time voice recognition and recording for telephones, headsets, speakerphones, etc., connected via the included call recording adapter. ● It is offered as a one-time purchase PC application with a permanent license, eliminating running costs. There are no pay-per-use fees or time limits, allowing for cost-effective implementation of real-time voice recognition. ● Operators can check the text of the conversation in real-time while viewing the screen. ● After the call ends, the "Text Copy" feature allows for easy utilization of the text, improving the efficiency of creating response history. ● Administrators can monitor conversations in real-time as text and audio through a web browser on the computer, and can review the recording from the beginning. ● Diagnostic items such as "Speech Quality Score," "Speech Rate," "Talk Speed," "Overlap Count," "Backchannel Count," "NG Word Count," and "Required Word Count" can be quantified for each call, allowing for the use of objective metrics in evaluating and training operators.

• Other PCs and OA equipment

The receiver of the telephone and the telephone line are connected to record calls. The recorded audio is saved to an SD card. ● Slim design that can be placed under the telephone. You can easily use call recording as a memo substitute with simple operation. ● The modular arrangement (pin assignment) of the receiver varies by telephone, but can be easily set with a switch. ● You can send custom or fixed announcements such as "This call will be recorded for service improvement." ● You can record up to 4,444 hours on an SD card (in LP mode with a 32GB SDHC card). ● By installing dedicated software on your computer and connecting via USB cable, you can search and play audio files from the computer and transfer audio files. You can also supply power via USB from the computer. ● A unique recording activation method prevents missed recordings of calls and suppresses recording malfunctions caused by surrounding sounds when not on a call. <Patent 4841526>

• Other PCs and OA equipment

This is a call recording device that connects the included call recording adapter to a telephone receiver or external audio source to record calls onto the built-in memory. By connecting to a network, settings and playback of recorded audio can be managed from client computers on the network. ● The compact design of the unit and its two-piece structure with the recording adapter allow for installation in locations with limited space. ● Searching and playback can be easily done through a web browser on a computer. ● It can record up to 237 hours in the built-in memory and supports backup and long-term storage of audio data through a call recording server (sold separately). ● It supports PoE, allowing connection in locations where power is not available. ● There is a model (VR-L147H SC) that can eliminate side tone from telephones where the outgoing sound is mixed with the incoming sound, allowing for separate recording of outgoing and incoming audio, making it ideal for voice recognition as a stereo recording. ● An API is provided to control call recording, audio data transfer, and other functions from CTI and CRM applications, making it easy to develop applications that implement call recording features.

• Other PCs and OA equipment

This is a device that records audio from a recording adapter (sold separately) connected to a handset. The recorded audio is saved in the built-in memory. Additionally, by using a microphone adapter (sold separately), it can record audio from a microphone installed at face-to-face service counters. You can search and play back the recorded audio from a client computer with the installed "LAN Playback Software VR-LS510." ● The slim design of the chassis (1U) allows for installation in small offices or locations with limited space. ● It features a safe design that does not use moving parts such as hard disks or backup drives, making it maintenance-free and not requiring a UPS. ● Search and playback can be operated from a computer via LAN. ● You can narrow down your search for specific calls using various search keys such as "call start date and time" and "content of notes or absence thereof." ● You can monitor conversations during calls with customers from a computer. ● There is also a long-duration model (VR-518H LC) that can record for up to approximately 4,000 hours.

• Other PCs and OA equipment

This is a call recording device compatible with BRI lines. The recorded audio is saved in the built-in memory. You can search and play back the recorded audio from a client computer with the included "LAN Playback Software VR-LS510" installed. ● The slim design (1U) allows for easy installation in small offices or locations with limited space. ● It features a safe design that does not use moving parts like hard disks or backup drives, making it maintenance-free and not requiring a UPS. ● Search and playback can be operated from your computer in a network environment. ● You can narrow down your search for specific calls using various search keys such as "call start date and time," "outgoing/incoming type selection," and "notes content or absence." ● You can monitor conversations during calls with customers from your computer. ● There is also a long-duration model (VR-514BRI LC) that can record up to approximately 4,000 hours.

• Other PCs and OA equipment

This is a call recording device compatible with analog lines. The recorded audio is saved in the built-in memory. You can search and play back the recorded audio from a client computer with the included "LAN Playback Software VR-LS510" installed. ● The slim design of the chassis (1U) allows for easy installation in small businesses or locations with limited space. ● It features a safe design that does not use moving parts like hard disks or backup drives, making it maintenance-free and eliminating the need for a UPS. ● You can operate the search and playback from your personal computer in a network environment. ● You can narrow down your search for specific calls using various search keys such as "call start date and time," "outgoing/incoming type selection," and "notes content or absence." ● You can monitor conversations during calls with customers from your computer. ● There is also a long-duration model (VR-518A LC) that can record up to approximately 4,000 hours.

• Other PCs and OA equipment

This is a call recording device that can accommodate PRI/BRI/analog lines. The recorded audio is saved on the built-in hard disk. You can search and play back the recorded audio from a client computer with the separately sold "LAN Playback Software VR-LS700" installed. ● The main unit can accommodate up to 96 channels in a 4U size, allowing mixed connections of analog, BRI, and PRI lines. ● It can record up to 70,000 hours in standard mono format. The hard disk that records the audio is duplicated for enhanced reliability. ● Audio data can be efficiently searched using various search keys such as "date," "call information," "playback flag," and "notes." ● You can search and play back via the network using the "LAN Playback Software VR-LS700" (sold separately) installed on your computer. ● Audio data can be backed up to Blu-ray discs. ● It supports HDD encryption using Windows drive encryption features (BitLocker/factory option). *A BitLocker key (sold separately) is required at device startup.

• Other PCs and OA equipment

This is a call recording device that connects to IP telephone services and automatically saves calls using a digital recording method. It records calls by capturing necessary SIP and RTP packets using a uniquely developed packet filter. ● A low-cost call recording system can be built in an IP-PBX environment that directly accommodates IP telephone services. ● It can handle up to 100 channels and can record up to 70,000 hours on the main unit's HDD (in the case of VR-870VoIP/standard mono). ● Voice data can be efficiently searched using various search keys such as "date," "incoming/outgoing call information," "playback flag," and "notes." ● Voice data search and playback, as well as call monitoring, can be operated via a web browser without the need for additional licenses. ● By using the separately sold "PBX Integration Server Software VR-PM800 SV-UNV," it is possible to obtain internal information such as extension numbers and operator IDs from NEC-made exchanges and add this internal information to the recorded files.

• Other PCs and OA equipment

The "Aspire series" dedicated call recording interface captures not only the audio of calls but also internal and external line information, saving it to the hard disk. ● Simply connect to the Aspire series with a LAN cable. Installation is easy, allowing for low-cost and quick deployment. It can be built without selecting connection lines. ● It can accommodate up to 100 channels and can record up to 70,000 hours on the main unit's HDD. ● By obtaining internal line information, efficient searching and playback can be done using search keys such as operator IDs. ● Searching and playing back audio data, as well as monitoring calls, can be operated via a web browser. No additional license is required.

• Other PCs and OA equipment

Using the carrier services provided by NTT Docomo, we obtain and save the voice of service contract users' calls along with their phone number information to a hard disk. The saved audio files can be searched and played back using a web browser on a client computer. ● Recording can be done on the carrier network, allowing for recording regardless of the mobile phone model. ● The hardware offering "VR-MP110D SV" allows for recording up to 250 channels. If more than 250 channels are needed, the software offering "VR-MP110D" can support up to 2,000 channels. ● Audio data search and playback can be operated via a web browser, and no additional license is required. ● By registering additional information such as the owner's name and display name (e.g., department name) to the mobile phone number, it becomes possible to search using the registered information.

• Other PCs and OA equipment

Using the carrier services provided by KDDI, we obtain and save the voice of service contract users' calls, along with their phone number information, to a hard disk. The saved audio files can be searched and played back using the web browser on a client computer. ● All recordings can be made for corporate contracts using "au office numbers," "au mobile phones," and phone numbers utilizing "KDDI Optical Direct." ● The hardware offering "VR-MP110K SV" allows for recording up to 250 channels. For more than 250 channels, the software offering "VR-MP110K" can accommodate up to 2,000 channels. ● Audio data can be searched and played back via a web browser without the need for a separate license. ● By registering additional information such as BCD extension numbers, mobile phone numbers, owners, and display names (such as department names) for dial-in numbers (office numbers), it becomes possible to search using the registered information.

• Other PCs and OA equipment

Using the carrier services provided by SoftBank, we acquire and save not only the voice of service contract users' calls but also their phone number information onto a hard disk. The saved audio files can be searched and played back using a web browser on the client computer. ● Compatible with SoftBank's "Call Recording Service." By receiving the audio data stored on the "Call Recording Service" server, it is possible to search and play back. ● The hardware offering "VR-MP110S SV" allows for recording of up to 250 channels. For more than 250 channels, the software offering "VR-MP110S" can support up to 2,000 channels. ● Audio data search and playback can be operated via a web browser. No additional license is required. ● By registering additional information such as the owner's name and display name (e.g., department name) for mobile phone numbers, it becomes possible to search using the registered information.

• Other PCs and OA equipment

By installing the "Face-to-Face Recording App" on Windows devices, you can record and play back the content of interactions. By using the "Face-to-Face Recording Server," you can collect and manage audio data recorded on devices (up to 200) that have the Face-to-Face Recording App installed. ● Audio data recorded on devices with the "Face-to-Face Recording App" can be manually or automatically transferred to the "Face-to-Face Recording Server" via the network, allowing for centralized management of the audio data. *Devices must be prepared separately by the customer. ● You can search and play back the audio data collected on the "Face-to-Face Recording Server" using a web browser. No separate license is required. - By registering additional information such as the responder number/name or customer name/number on the device, you can search using the registered information. - You can impose operational restrictions through user ID and password management. Additionally, you can limit search operations by setting up search groups.

• Other PCs and OA equipment

When there is a phone call outside of business hours, it automatically responds and sends a pre-prepared response message. ● The response message can be recorded on up to 10 channels, with a maximum of 5 minutes per channel. ● Equipped with a "voice synthesis function," allowing easy creation and modification of response messages via computer operation. ● Both response messages and subject messages are recorded on an SD card. The recorded content will not be lost even if the card is removed or in the event of a power outage. ● The annual timer can automate the operations of "setting and releasing responses" and "switching messages." ● It supports subject recording, allowing for a maximum of 300 subject messages with a total recording time of about 120 minutes. ● When a subject is recorded, it can automatically call pre-registered mobile phones or landlines (up to 3 locations). ● You can listen to the recorded content of subject messages from outside.

• Other PCs and OA equipment

This is a voice response device that automatically answers phone calls outside of business hours and sends out a pre-prepared response message. ● Even if four lines receive calls simultaneously, it can convey the message from the beginning. ● Equipped with a "voice synthesis function," it allows for easy creation and modification of response messages through computer operation. ● Response messages are recorded on an SD card. The recorded content will not be lost even if the card is removed or in the event of a power outage. ● Remote operation of "voice editing," "schedule editing," and "various settings" can be performed via a network (LAN) from a computer, along with monitoring the line status (waiting/receiving/responding). ● Remote control operations such as "set/disable response," "message switching," and "message recording/replaying" can be done from outside. ● The annual timer can automate the operations of "set/disable response" and "message switching." ● The number of incoming calls counted by this device can be checked via a network (LAN) from a computer. ● It can also support the delivery of original hold music while calls are on hold.

• Other PCs and OA equipment

This is a voice response device that connects to an analog telephone line, automatically answers incoming calls, and sends out pre-recorded messages. It can be used for company closing and holiday announcements, as well as various telephone services. ● It initially supports 4 lines and can accommodate up to 32 lines. ● The lines can be divided into a maximum of 10 groups, allowing different message announcements to be made simultaneously for each group. It functions equivalently to having 10 separate devices. ● Equipped with a "voice synthesis function" that supports Japanese and English, it allows for the creation of response messages via computer operation. ● Various announcement messages can be recorded for up to 360 minutes (total across all channels) in the built-in flash memory, with a maximum of 100 different messages. The recorded content will not be lost even during a power outage. ● An annual timer can automate the operations of "set/disable response" and "message switching." ● Messages can be registered/changed and timers can be set via a network (LAN) from a computer. ● The number of incoming calls counted by this device can be checked from a computer via a network (LAN).

• Other PCs and OA equipment

This device connects between an analog public line and a PBX, or to the analog extensions of the PBX, enabling responses and transfers to incoming calls. It can accommodate 6 lines in the initial implementation, with a maximum capacity of 24 lines. 【Response and Transfer Function】 Automatically responds with voice and transfers to the desired department based on the customer's selected number, streamlining call handling operations. 【Hold Function】 Effectively manages call reception when immediate response to incoming calls is not possible. It also supports announcements such as "This call will be recorded..." 【Response-Only Function】 Automatically responds with a dedicated guidance message for incoming calls after business hours or on holidays. 【Timer Function】 Utilizes an annual timer to automatically switch between operational modes based on specified dates and time periods. 【Aggregation Function】 Collects response result data such as the number of incoming calls and customer abandonment cases in an easily expandable Excel format for graphing and analysis. 【Voice Synthesis Function】 Allows message creation on a computer, making it easy to create and edit response messages. This reduces the burden and costs associated with arranging announcers or recording by staff, facilitating message creation.

• Other PCs and OA equipment

This is a voice response transfer device compatible with NTT Hikari Denwa. The IVR-24VoIPIII can accommodate up to 24 channels, while the IVR-100VoIPIII can accommodate up to 100 channels. 【Response and Transfer Function】 Automatically responds with voice and transfers to the desired department based on the customer's selection number. This can streamline telephone handling operations. 【Waiting Function】 Effectively handles phone reception when immediate response is not possible. It can also support announcements such as "This call will be recorded..." 【Response-Only Function】 Automatically responds with a dedicated guidance message for incoming calls after business hours or on holidays. 【Call Recording】 Can record up to approximately 1,200 hours on the main unit. Recording settings can be configured for each phone number. *A channel license for call recording is required. 【Incoming/Outgoing Call Restrictions】 Can automatically restrict incoming and outgoing calls for registered phone numbers. *Incoming restrictions require the caller's number to be displayed. *Outgoing restrictions require an outgoing restriction license (sold separately).

• Other PCs and OA equipment

This is a device that automatically responds with a waiting message for lines that cannot be answered immediately due to multiple incoming calls, keeping callers on hold until they can be attended to. ● During business hours, it can efficiently handle calls with "waiting" or "selective ringing." ● It is possible to send guidance messages before the operator answers (call screening feature). Messages such as "This call will be recorded..." can be played before the call is connected to the operator. ● Outside of business hours, it can send a "response-only message" to inform callers that they are outside of business hours. ● The display shows the number of "total incoming calls," "waiting," and "abandoned" calls. (While waiting operation is in progress)

• Other PCs and OA equipment

This device connects to a telephone line and automatically makes reports or hotline connections. ● You can choose from three usage modes: "Absent Mode," "Emergency Mode," and "Hotline Mode" by switching the operation mode. - Absent Mode: It automatically dials the reporting destination and sends a reporting message upon receiving an activation signal from the sensor. - Emergency Mode: It automatically dials the reporting destination and sends a reporting message when the "report button" on the main unit is pressed or when it receives an activation signal from the sensor. - Hotline Mode: When the receiver of the connected telephone is lifted, it automatically dials the reporting destination, allowing for a call after sending an announcement message. ● Up to three reporting destinations can be registered. ● In "Absent Mode" and "Emergency Mode," it is possible to monitor indoor sounds or amplify sound from the reporting destination. ● The power supply can be selected from three types: AC power, DC power, or dry batteries.

• Other PCs and OA equipment

This device connects to existing broadcasting equipment and automatically broadcasts pre-recorded chimes, music, messages, and other audio sources through timer control. ● It can automate scheduled broadcasts such as chimes and radio calisthenics by connecting to existing broadcasting equipment. ● The broadcasting schedule can be easily created using a computer. ● It supports emergency broadcasts linked to up to 500 types of monitoring devices, such as emergency earthquake alerts, allowing for simultaneous broadcasting of evacuation guidance messages within the facility. ● Equipped with a "voice synthesis function," it allows audio sources to be created using a computer. *Compatible only with PBS-D600. ● It comes with sample audio sources (for businesses, construction company operations, driving schools, and elementary/middle schools), making audio source creation easy. *Compatible only with PBS-D600. ● It is capable of controlling up to three systems, such as speaker control outputs, allowing for broadcasting system control by facility or area. *Compatible only with PBS-D600.

• Other PCs and OA equipment

This is a digital recording and playback device that allows you to play unique music or voice guidance while on hold with business phones or private branch exchanges (PBX). - You can record up to three types of audio sources on a flash memory card. The digital recording ensures clear sound quality is maintained over time. - You can play your unique music, etc., while on hold with business phones or PBX. - It can connect to built-in speakers, external speakers, or external amplifiers to provide regular announcements.

• Other PCs and OA equipment

By receiving the "Emergency Earthquake Alert" broadcast from commercial FM radio stations and NHK-FM radio stations, and using a broadcasting amplifier or an internal exchange system with paging broadcast functionality, it is possible to conduct earthquake alert broadcasts to inform about the occurrence of an earthquake. ● Utilizes the chime of the "Emergency Earthquake Alert" from FM radio broadcasts, eliminating the need for dedicated receiving terminals or running costs. ● Compatible with Wide FM (FM supplementary broadcasting), allowing the frequency of the received FM broadcast to be set within the range of 76MHz to 99.9MHz. ● By connecting this device to a broadcasting amplifier, it is possible to broadcast emergency earthquake alerts from existing broadcasting equipment. ● Utilizing the paging broadcast function of the exchange system, earthquake alerts can be broadcast from connected telephones or speakers of broadcasting equipment. ● Custom announcements can be recorded and broadcasted. It supports disaster reduction through appropriate evacuation guidance tailored to the facility or environment. ● Test broadcasts can confirm the operation of the device and conduct evacuation drills. ● Can output contact signals, which can be used for emergency stops and control of various equipment.

• Other PCs and OA equipment

This device corrects the time of NTP and SNTP compatible network equipment, as well as devices with time correction terminals, based on the time information received from GPS. It can also perform health monitoring via ping and notify in case of failures. ● It adopts GPS reception as the time source, eliminating running costs. It accurately obtains the time from GPS with a precision of ±1 millisecond. ● The main unit is compactly designed to fit into a cabinet box and is suitable for environments ranging from 10 to 50°C. The antenna is outdoor-spec with excellent rain and dust protection rated at "IP55." ● It supports power over Ethernet (PoE), DC 12V (terminal connection), and AC 100V (power adapter sold separately). ● It functions as an SNTP server, providing high-precision time received from GPS in response to time requests from NTP/SNTP compatible network devices. ● It can monitor the health of up to 150 types of nodes via ping.

• Other PCs and OA equipment

This device corrects the time of NTP and SNTP compatible network devices, as well as devices with time correction terminals, based on the time information received from GPS. It can also monitor the status of SNMP-compatible devices and perform ping-based liveliness monitoring, providing notifications in case of failures. ● It adopts GPS reception as the time source, eliminating running costs. It accurately obtains the time from GPS with a precision of ±1 millisecond. ● The GPS receiving antenna is integrated with the main unit, eliminating the need for antenna installation costs. ● Its compact design supports wall mounting and tabletop placement, requiring minimal installation space. ● It supports PoE, allowing power supply via LAN cables when using a PoE switching hub, thus eliminating the need for electrical work. ● It functions as an SNTP server, providing high-precision time received from GPS in response to time requests from NTP/SNTP compatible network devices. ● It is equipped with SNMP monitoring capabilities, allowing monitoring of up to 150 types of traps/polling and liveliness monitoring of nodes via ping.

• Other PCs and OA equipment