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CRM system Product List and Ranking from 6 Manufacturers, Suppliers and Companies

Last Updated： Aggregation Period:Dec 31, 2025～Jan 27, 2026
This ranking is based on the number of page views on our site.

CRM system Manufacturer, Suppliers and Company Rankings

Last Updated： Aggregation Period:Dec 31, 2025～Jan 27, 2026
This ranking is based on the number of page views on our site.

  1. プラスアルファ・コンサルティング 本社 Tokyo//others
  2. Arcuss Japan Inc. Osaka//IT/Telecommunications
  3. トライコーン Tokyo//IT/Telecommunications
  4. 4 アイアンドディー Tokyo//software
  5. 5 アイプランナー Tokyo//IT/Telecommunications
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CRM system Product ranking

Last Updated： Aggregation Period:Dec 31, 2025～Jan 27, 2026
This ranking is based on the number of page views on our site.

  1. Improving Customer Experience with CRM 4.0 for IT Services Arcuss Japan Inc.
  2. [Case Study of Visualization Engine Implementation] Osaka Gas Co., Ltd. プラスアルファ・コンサルティング 本社
  3. [Case Study] Panasonic Operational Excellence Co., Ltd. プラスアルファ・コンサルティング 本社
  4. [Case Study of Visualization Engine Implementation] Mizuho Bank, Ltd. プラスアルファ・コンサルティング 本社
  5. 4 Innovating Customer Experience with CRM 4.0 for Real Estate Arcuss Japan Inc.

CRM system Product List

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Freshworks CRM Life Cloud

Freshworks CRM Life Cloud

Prevent opportunity loss! We have consolidated non-integrated CRM and marketing functions into one.

Introducing 'Freshworks CRM Life Cloud', an integrated solution for sales and marketing. You can save conversations with customers via phone, email, and SMS on the timeline. Obtain multifaceted LEAD information on a single page, ensuring you never miss a follow-up opportunity. Additionally, Freddy AI analyzes the sales pipeline, providing insights from past interactions to help you focus on deals that lead to revenue. 【Features】 ■ Personalize communication and enhance customer engagement ■ Utilize AI to avoid clutter and close deals faster ■ AI integrated with CRM analyzes all past actions of LEADs ■ Monitor customer behavior and visualize it in 360° ■ Equipped with tools to accelerate revenue growth *For more details, please refer to the PDF document or feel free to contact us.

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Innovating Quality Management with CRM 4.0 for the Manufacturing Industry

Innovating Quality Management with CRM 4.0 for the Manufacturing Industry

Understand the deep psychology of customers and optimize quality management.

In quality management within the manufacturing industry, it is important to quickly collect feedback from customers and link it to improvements in products and services. CRM 4.0 contributes to quality enhancement by deeply understanding customer emotions and values, allowing for the early detection of potential issues. Building sustainable relationships with customers and increasing satisfaction with products are essential for establishing a competitive advantage. 【Usage Scenarios】 - Centralized management of customer complaints and inquiries - Collection and analysis of customer opinions regarding product quality - Prioritization and execution of quality improvement initiatives 【Effects of Implementation】 - Increased customer satisfaction - Improvement in product quality - Reduction of recall risks

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Patient Management with CRM 4.0 for Medical Institutions

Patient Management with CRM 4.0 for Medical Institutions

Supporting the patient's deep psychology and building a long-term relationship.

In patient management within the healthcare industry, it is essential to accurately understand the patient's condition and provide appropriate medical care. Particularly, it is important to empathize with the patient's emotions, such as anxiety and concerns, and build a trusting relationship. CRM 4.0 approaches the deep levels of the patient's consciousness, emotions, and values to establish better relationships. By supporting the patient's self-actualization, it contributes to increased satisfaction. 【Usage Scenarios】 - Integrated management of patient information - Management of medical appointment scheduling - Providing information to patients - Recording treatment progress - Patient satisfaction surveys 【Effects of Implementation】 - Increased patient satisfaction - Increase in repeat patients - Improvement in the quality of medical services - Streamlining of operations - Business improvement

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  • CRM system

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Innovating Customer Experience with CRM 4.0 for Real Estate

Innovating Customer Experience with CRM 4.0 for Real Estate

Understand the customer's deep psychology and realize optimal property proposals!

In the real estate industry, it is important to understand the potential needs of customers and propose the most suitable properties. By aligning with the customer's lifestyle and values, building long-term relationships can lead to increased customer satisfaction and higher closing rates. CRM 4.0 resonates with customers' emotions and values, enabling optimal property proposals. 【Usage Scenarios】 * Providing property information tailored to customer attributes and needs * Enhancing customer experience during property viewings * Building ongoing relationships after contracts are signed 【Effects of Implementation】 * Increased customer satisfaction * Higher closing rates * Maximization of customer lifetime value

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Customer Experience Realized with CRM 4.0 for the Travel Industry

Customer Experience Realized with CRM 4.0 for the Travel Industry

Understand the customer's deep psychology and optimize reservation management.

In the travel industry, flexible responses tailored to the needs of each individual customer are essential for reservation management. To enhance customer satisfaction, it is crucial not only to accurately understand the reservation status but also to provide personalized suggestions based on the customer's past behavior and preferences. CRM 4.0 aims to align with customers' emotions and values, fostering long-term relationships. Arcus Japan's CRM 4.0 deepens empathy with customers and contributes to the efficiency of reservation management and the improvement of customer satisfaction by providing a better customer experience. 【Usage Scenarios】 * Accommodation reservation management * Tour and activity reservation management * Airline ticket and transportation reservation management * Responding to customer inquiries * Handling changes and cancellations of reservations 【Benefits of Implementation】 * Increased customer satisfaction * Growth in repeat customers * Streamlining of reservation management operations * Effective utilization of customer data * Increased sales

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Innovating Customer Ledgers with CRM 4.0 for the Food and Beverage Industry

Innovating Customer Ledgers with CRM 4.0 for the Food and Beverage Industry

Understand the deep psychology of customers and build sustainable relationships.

In the food and beverage industry, a customer ledger is the foundation of customer management, essential for understanding customer preferences and visit history, and for providing personalized services. CRM 4.0 aims to align with customers' emotions and values, building long-term relationships. This enhances customer satisfaction and increases repeat customers. 【Usage Scenarios】 - Analysis of customer visit and order history - Menu suggestions tailored to customer preferences - Provision of special services for birthdays and anniversaries - Collection and analysis of feedback from customers 【Effects of Implementation】 - Improvement in customer satisfaction - Increase in repeat customers - Boost in sales - Effective utilization of customer data - Strengthening engagement with customers

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Improving Customer Experience with CRM 4.0 for IT Services

Improving Customer Experience with CRM 4.0 for IT Services

Understand the customer's deep psychology and optimize the service.

In the IT service industry, improving customer satisfaction and repeat rates is crucial. By accurately understanding customer needs and providing services tailored to individual customers, we can enhance the customer experience and establish a competitive advantage. CRM 4.0 aims to resonate with customers' emotions and values, building long-term relationships. This, in turn, increases customer loyalty and encourages continued use of services. 【Usage Scenarios】 - Responding to customer inquiries - Analyzing service usage - Providing personalized information to customers - Proposing new services 【Effects of Implementation】 - Increased customer satisfaction - Decreased churn rate - Maximization of LTV (Customer Lifetime Value) - Increased revenue through service usage promotion

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  • CRM system

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Innovating Resident Services with CRM 4.0 for Government Agencies

Innovating Resident Services with CRM 4.0 for Government Agencies

Fostering empathy with residents to achieve better service delivery.

In public agencies, resident services require accurately understanding residents' needs and providing prompt and detailed responses. Particularly, to meet the diversifying needs of residents, it is essential to adopt flexible responses tailored to individual situations rather than relying on conventional uniform service provision. CRM 4.0 allows for communication that resonates with residents' emotions and values, enabling deeper levels of interaction. This contributes to improving resident satisfaction and, ultimately, revitalizing the local community. 【Usage Scenarios】 - Responding to inquiries from residents - Streamlining various application procedures - Announcing community events - Collecting opinions and improving services - Ensuring information disclosure and transparency 【Effects of Implementation】 - Increased resident satisfaction - Cost reduction through improved operational efficiency - Enhanced reliability through accurate information provision - Revitalization of the local community - Reduced burden on staff

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[Case Study of Visualization Engine Implementation] Book Off Corporation Co., Ltd.

[Case Study of Visualization Engine Implementation] Book Off Corporation Co., Ltd.

Improving customer experience based on customer feedback, both in-store and online. Reducing inquiries through improvements in the store environment and enhancements to the online site’s guidance.

We would like to introduce the case study of the implementation of the "Visualization Engine" by Book Off Corporation, which operates approximately 800 reuse shops nationwide. With over 20,000 VOCs collected in peak months, the tool was essential for both improving the efficiency of analysis and enhancing its quality. The decision to implement this system was based on its rich variety of analysis types, high flexibility for cross-analysis, and the clarity of trend changes. It has made it easier to identify issues, difficulties, and customer needs, leading to improvement measures. [Challenges and Background] - Monthly reports were conducted amidst the operation of the customer center. Due to a lack of resources, it took about a week each month just for aggregation and reporting. - Manual aggregation was the limit, preventing the allocation of time to the analyses and proposals that should have been prioritized, resulting in a decrease in the quality of analysis and the number of proposals. - As the number of customers using both in-store and online services increased, there was a demand for integrated data analysis to achieve seamless customer understanding. *For more details, please refer to the related links or feel free to contact us.*

  • Business Intelligence and Data Analysis
  • CRM system

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Integrated Resort Solution "EMOROCO IR"

Integrated Resort Solution "EMOROCO IR"

Achieve efficiency in hotel operations! It is also possible to connect this to acquiring repeat customers.

"EMOROCO IR" is an entertainment-oriented solution aimed at improving customer service through the utilization of smart check-in and remote concierge services. By analyzing and utilizing customer information, local information, and recommendation data, it is possible to connect with repeat customers. We provide remote concierge services by leveraging the collected and analyzed information. [Features] - Streamlining hotel operations - Acquiring repeat customers - Enhancing hospitality *For more details, please refer to the PDF document or feel free to contact us.

  • Internal Control and Operational Management
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Enhancing Customer Analysis with CRM 4.0 for Financial Institutions

Enhancing Customer Analysis with CRM 4.0 for Financial Institutions

CRM that understands the customer's deep psychology and meets their true needs.

In customer analysis within the financial industry, it is important to accurately understand the diverse needs of customers and provide optimal financial products and services. By understanding customers' life stages and values, more personalized proposals can be made, leading to increased customer satisfaction. CRM 4.0 aims to align with customers' emotions and values to build long-term relationships. 【Use Cases】 - Segment analysis based on customer behavior history and attributes - Psychological analysis to grasp customers' potential needs - Proposals for personalized financial products 【Effects of Implementation】 - Promotion of cross-selling through deeper customer understanding - Improvement of customer engagement - Reduction in churn rate

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CRM system 'kreisel'

CRM system 'kreisel'

We make it easy to implement CRM initiatives that are cumbersome to prepare and operate!

"Kreisel" is an all-in-one cloud system that combines email distribution, form creation, customer management, and my page systems. It offers robust features for email distribution, form creation, and form management, catering to a wide range of applications such as by department, service, brand, or store. 【Features】 ■ Comprehensive functions for email distribution, form creation, and form management ■ Easy-to-use and intuitive interface ■ Ability to build my pages and member-only sites ■ Integration with other cloud services like Salesforce and kintone ■ Provision of API, webhook functionality, and CRV/TSV download/upload features ■ Reliable server operation with thorough security measures ■ Reassuring after-sales service including support and seminars *For more details, please download the PDF or feel free to contact us.

  • Email/Fax transmission
  • Other services
  • Integrated operation management
  • CRM system

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What are the differences between CRM and ERP? Benefits and purposes of implementation, and key points for integration.

What are the differences between CRM and ERP? Benefits and purposes of implementation, and key points for integration.

Explaining the differences between CRM and ERP from the perspectives of functionality and implementation purposes!

"CRM (Customer Relationship Management)" and "ERP (Enterprise Resource Planning)" are both systems that manage the information resources of a company and are often confused with each other. What are the actual differences between them? In this article, we will explain the differences between CRM and ERP from the perspectives of their functions and implementation purposes. *For more detailed information, please refer to the related links. If you have any questions, feel free to contact us.*

  • Other information systems
  • CRM system

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Case Study of Visualization Engine Implementation: JTB Corporation

Case Study of Visualization Engine Implementation: JTB Corporation

Not only will we delve deeper into the rephrasing based on the results of the rapid research, but we will also utilize it for hypothesis exploration and validation during the service development stage.

We would like to introduce a case where JTB Corporation, which has a group of companies engaged in various businesses centered around the travel industry, has implemented the "Visualization Engine." This system was introduced with the aim of integrating and visualizing customer feedback gathered from multiple customer touchpoints, as well as collecting customer voices from the perspective of hypothesis exploration and verification in product and service development. By conveying VOC analysis as an easy-to-understand output, employees have been able to engage in product and service improvements with a sense of conviction that could not be achieved by simply presenting numerical data. 【Initiatives】 ■ Monthly analysis of customer feedback from multiple touchpoints, shared as VOC reports ■ Identifying priority improvement points and accumulating actions for improvement through consideration and implementation ■ Utilizing Instant Research (self-service consumer monitor survey function) to understand customer needs during product and service planning *For more details, please refer to the related links or feel free to contact us.

  • Business Intelligence and Data Analysis
  • CRM system

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[Case Study of Visualization Engine Implementation] Hakuhodo Connect Inc.

[Case Study of Visualization Engine Implementation] Hakuhodo Connect Inc.

An example of being able to propose measures that promote customer purchase continuity by linking and comparing purchase information.

We would like to introduce a case where Hakuhodo Connect, Inc., which provides one-stop support for direct marketing business as a BPO, implemented the "Visualization Engine." In operating a contact center, we wanted to return the true voices of customers to our clients. To achieve this, we believed it was necessary to capture and analyze the call audio without missing any details. After the implementation, we were able to extract keywords left by operators when they repeated information and tag them to the CU data, allowing us to identify topics and keywords. [Challenges and Background] - Although a vast amount of VOC (Voice of Customer) accumulates in the contact center, the information that operators can input as interaction history is limited. - We believed it was essential to understand customer insights in detail, even more than the clients themselves, to ensure the success of the direct marketing business for our contracted clients. *For more details, please refer to the related links or feel free to contact us.

  • Business Intelligence and Data Analysis
  • CRM system

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