シンキングリード List of Products and Services

The customer portal feature of F-RevoCRM automatically generates a dedicated website for customers. By combining F-RevoCRM with the customer portal, it becomes possible to provide necessary information on a customer-specific website, enabling smooth information sharing with maintenance contractors and agents. This digitizes traditional communication methods like phone calls and faxes, achieving efficient responses. Contractors can access the information they need 24/7, allowing them to receive support without being constrained by time. The customer portal feature of F-RevoCRM offers free licenses for customer portal users, allowing for cost reduction! Companies can enhance the efficiency and quality of customer interactions, thereby increasing customer satisfaction.

• SFA/Sales Support System

Nihon Shokken Holdings Co., Ltd. Sales Reform: Case Study of the Introduction of F-RevoCRM and "ebiss" Nihon Shokken Holdings Co., Ltd. is a major food manufacturer that has been steadily growing its performance for 52 years since its founding. Amid the demand for a shift from a traditional sales style focused on "sales volume" to one focused on "repeat rate," the company aimed for a major reform in its sales approach and partnered with Thinking Lead Co., Ltd. to co-develop the sales support app "ebiss." This app realizes the "encouragement" of sales activities and contributes to improving the motivation of sales staff. As a result, Nihon Shokken aims to enhance the efficiency of its sales activities and improve customer satisfaction. ▶https://f-revocrm.jp/2023/12/case_sfa_nihonshokken/

• SFA/Sales Support System

For companies aiming to improve the operational efficiency of their call centers, F-RevoCRM is the optimal solution. This time, we will introduce the case of Kyuhen Co., Ltd., which achieved operational efficiency in its call center by implementing F-RevoCRM. ■ Background of F-RevoCRM Implementation Kyuhen Co., Ltd. is a company that provides transformers and home electrical appliances. Due to the aging of their traditional customer management system, they implemented F-RevoCRM to enhance the operational capabilities of their call center. They focused on cost and support systems, which led to the decision to implement it. ■ Challenges Before Implementation - The process of sending repair requests and reports via fax and confirming them over the phone was cumbersome. - The status of outsourced service providers could not be checked in real-time. - They were unable to respond quickly to customer inquiries about progress, leading to troubles and complaints. ■ Changes After Implementing F-RevoCRM The following effects were observed after the implementation of F-RevoCRM: - The amount of manageable information increased, expanding the range of system use. - Additional unique features from Kyuhen allowed for smoother interactions with users. - Support responses and system modifications became more prompt.

• SFA/Sales Support System

White Paper on Business Model Transformation "The Value Provided by F-RevoCRM" Now Available for Free! Currently, in response to changes in customer values and the increase in competitors, more companies are transitioning their business models from a one-time sale model to a service-oriented model. This white paper explains how companies facing challenges in customer management can transition from a one-time sale business to a service-oriented business, and the effects that F-RevoCRM can bring. ■ From "Product" Centric to "Customer" Centric Unlike the traditional "one-way" business model where "selling a product is the end," the spread of digital technology is making the "service-oriented business" that continuously provides services an important business model for the future. To continuously provide services, it is crucial to effectively utilize customer information. CRM consolidates and manages all customer information in one place, allowing for improvements in services and products based on needs, thereby realizing a service-oriented business. ■ Contents - Background of CRM Demand - Why F-RevoCRM? - About System Implementation - What You Can Do with F-RevoCRM

• SFA/Sales Support System

Do you have any concerns regarding tasks such as facility management, equipment and machinery management, maintenance, and agency management? - Each department manages customer information, so we have to register it multiple times... - We are unable to share information within the company, resulting in wasted time communicating with various departments... - We cannot grasp the progress of the manufacturing department... - We are communicating with external parties via phone or fax, and we cannot track the status of our responses... F-RevoCRM can also be utilized for tasks such as facility management, equipment and machinery management, maintenance, and agency management. You can easily add information to be managed according to your company's operations from the settings screen, such as equipment and parts delivered to customers, inquiries, repair and inspection requests, and the response history of contractors and agencies. We provide comprehensive one-stop support from implementation to establishment, leveraging the know-how gained from our experience in the manufacturing and construction industries!

• SFA/Sales Support System

We will introduce a case where the integration of the core system and F-RevoCRM has achieved the efficiency of after-sales service operations. For companies that have already implemented a core system, integration with a CRM tool is essential for optimizing operations. F-RevoCRM boasts flexible customization and high integration capabilities, smoothly integrating the after-sales service process. ■Overview■ Due to structural reforms in the sales system, Company M could no longer continue using its existing sales management system. Aiming to streamline after-sales service operations, it integrated F-RevoCRM with the core system via API. 1. Centralized Data Management With real-time synchronization of data between the core system and CRM, duplication and omission of information have been eliminated. 2. Automation of Business Processes The API integration has automated data entry and update tasks that were previously done manually, significantly reducing work time. 3. Faster Customer Response Real-time data sharing has enabled quicker and more accurate responses to customer inquiries.

• CTI Support Center

This article introduces how to utilize the simple approval workflow feature of F-RevoCRM to centrally manage application and approval processes related to customers. For those considering the introduction of a CRM tool, efficient workflow management is a crucial point. F-RevoCRM offers flexible workflow settings and high operability, supporting the streamlining of business operations. 【Centralized Management of Application and Approval Processes】 By implementing F-RevoCRM, you can centrally manage applications and approval processes related to customers. This visualization of each person's tasks makes the approval process smoother. 【Rapid Response and Improved Business Efficiency】 The simple approval workflow feature accelerates the process from application to approval, enhancing response speed. This not only speeds up internal operations but also leads to increased customer satisfaction.

• SFA/Sales Support System

F-RevoCRM is an integrated customer management system that allows for centralized management of internal customer data. It can cover the entire process of managing seminars and exhibitions, as well as SFA functions such as customer and project management, and sales management including the creation of quotes, order processing, and invoicing. Additionally, it includes features for managing inquiries, complaints, and contracts. With many functions available, it can be customized to fit various industries and business models. Companies can flexibly configure F-RevoCRM according to their specific needs, optimizing particular business processes and workflows. *For information on the differences between F-RevoCRM Cloud and the OSS version of F-RevoCRM: https://f-revocrm.jp/2023/06/f-revocrm-diffoss/

• SFA/Sales Support System

We will introduce a case study utilizing F-RevoCRM to streamline sales schedule management. Schedule management is crucial in sales activities. F-RevoCRM centralizes the schedules of the sales team and supports efficient business operations. 【Real-time Schedule Sharing】 By implementing F-RevoCRM, the schedules of sales representatives are shared in real-time, enhancing collaboration across the entire team. As a result, the time spent on adjusting schedules and avoiding meeting overlaps has been significantly reduced. 【Improvement in Business Efficiency】 The efficiency of sales activities has improved due to the streamlined schedule management. Since activity reports and team management can also be shared quickly, overall business efficiency has dramatically increased.

• SFA/Sales Support System

Have you ever wondered, 'Customer complaints are increasing, but are we really able to respond properly to our clients?' To address this, we have prepared a simple checklist to help you understand where the causes of customer attrition lie and how to improve them! - It takes a long time to respond to customer inquiries - We receive similar complaints repeatedly - We cannot track the movements of employees who are out of the office - Customer information is managed separately within the company If you relate to any of these issues, please give it a try!

• SFA/Sales Support System

- Although we introduced CRM, it did not take hold and ended up failing. - Overall, the system is not being used. - It does not fit our business operations, and we ended up managing everything with Excel... This seminar is a must-see for those in this situation! In this seminar, we will cover a wealth of topics that are key to successfully implementing CRM, starting from the transition from ERP to CRM and including tips on how to effectively utilize CRM for business efficiency. If you would like to watch the full webinar video, please apply through the dedicated form. Application link: https://bd.thinkingreed.co.jp/ma/sitedlseminar-viewing-majisemi221117 This seminar is packed with tips to avoid failing in CRM implementation, so please be sure to check it out.

• SFA/Sales Support System

We would like to introduce the case of Hoshino Resort OMO7 Asahikawa implementing 'F-RevoCRM'. Regarding the banquet business that hosts commemorative events and parties for companies and organizations, corporate sales activities are necessary, marking the first venture for the Hoshino Group in this area. Because this is a first-time endeavor, sales activities were conducted without an established sales foundation, raising concerns that sales efforts could become overly reliant on individual members. Therefore, this time, our company supported the establishment of the sales system for the OMO7 banquet division, from building the sales framework to system implementation and operation. 【Challenges】 - Even after standardizing many sales flow items, not all members were able to operate them. - There was a significant difference in proficiency between veteran and new sales members, leading to discrepancies in system operation. 【Implementation Results】 - Sales flow rules can be set individually for each member. - Sales management settings can be tailored to both new and veteran members. - Changes can be made for each project. - Compared to previous settings, unnecessary visit numbers have been halved. - It has become possible to manage projects more efficiently. *For more details, please refer to the PDF document or feel free to contact us.

• SFA/Sales Support System

We would like to introduce the case of K.K. Yūsetsukai, which implemented "F-RevoCRM" for the purpose of managing and operating its tutoring school. One of the reasons for the introduction of this system was the desire to overhaul the culture of managing information on paper. As a result, the company decided to implement "F-RevoCRM" with the expectation that it would lead to improvements in the tutoring operation system. 【Implementation Results】 ■ Establishment of a customer portal – Connecting the tutoring school, students, and parents – - Matching students with instructors - Handling inquiries - Achieving comfortable tutoring operations - Streamlining accounting tasks such as salary payments ■ Successful cost reduction through the introduction of the customer portal *For more details, please refer to the PDF document or feel free to contact us.

• CTI Support Center

We would like to introduce a case study of Hirokei Co., Ltd. implementing "F-RevoCRM." Before the system was introduced, the company managed inquiries using Excel and Access ledgers, but they did not have a management system in place to respond to all inquiries smoothly. Therefore, they implemented our system. It centralized the management of inquiries to ensure there were no oversights in responses, and additionally, we provided a portal site to visualize the progress for customers. 【Case Overview】 ■ Purpose: Strengthening the support system ■ Usage: Management of customer inquiries related to the system 【Implementation Results】 ■ Centralized management of inquiries to ensure no oversights in responses ■ Provided a portal site to visualize progress for customers ■ Created content similar to an FAQ page, allowing customers to resolve their own questions by accumulating knowledge about inquiries within the company ■ Eliminated dependency on specific individuals in business operations *For more details, please refer to the PDF document or feel free to contact us.

• CTI Support Center

We would like to introduce a case study of Mikasa Corporation's implementation of "F-RevoCRM." In Oita Prefecture, there is a proactive movement towards IoT, and the company is working on a project to manage information transmitted from bio-toilets using this system. A request was made to install a bio-toilet at a condominium showroom in Fukuoka, marking the start of operations as the first IoT management case in a rental site. [Example of Bio-Toilet Installation] <First IoT Management Case in a Rental Site> ■ Installation Location: A large condominium showroom in downtown Fukuoka ■ Purpose: Restroom for approximately 40 employees ■ Implementation Effects - Specific information such as the current usage count of 20 times and a current temperature of 40°C can be checked on one's own computer. *For more details, please refer to the PDF document or feel free to contact us.

• Rental/lease

We would like to introduce a case where MAYA SYSTEM Co., Ltd. implemented the inquiry management tool 'F-RevoCRM'. Although the company handles multiple products, the existing system was unable to manage inquiries by product, leading to complications when accumulating data. Therefore, they implemented this system. They are now able to manage inquiries by product and type, resulting in smoother operations. [Implementation Results] - Inquiries can now be managed by product and type, leading to smoother operations. - Analysis has become smoother, allowing for the PDCA cycle to be implemented. - Information sharing both internally and externally has become more efficient. *For more details, please refer to the PDF document or feel free to contact us.

• CTI Support Center

We would like to introduce a case where Kindware Co., Ltd.'s Health & Care Division implemented 'F-RevoCRM'. The company was managing customer data using Excel, which often resulted in difficulties when searching for items, especially when there were many products to handle, leading to time-consuming processes and usability issues. Therefore, they decided to implement our system. It allows for easy input without burdening the field staff, and utilizing the entered information has helped enhance their sales activities. 【Benefits】 ■ Since the data is shared, updating it ensures that new data is always retained. ■ Information can be updated on-site, allowing for immediate access to customer data from past interactions when starting negotiations after some time. *For more details, please refer to the PDF document or feel free to contact us.

• SFA/Sales Support System

We would like to introduce a case study of Indes Co., Ltd., which specializes in comprehensive maintenance for residential buildings, implementing 'F-RevoCRM'. Due to the wide range of services the company provides in a one-stop manner, managing customer information and various operations using paper and Excel was cumbersome, making data entry complicated and finding information time-consuming. Therefore, the system was introduced. The previous dependency on veteran employees was eliminated, and the reduction in errors led to an improvement in service quality. 【Effects of Implementation】 - Improved internal operational efficiency and service quality - The company’s performance rapidly expanded, and with active recruitment, the number of new employees increased, significantly shortening the time required for them to learn the operations. 【Benefits】 - It is possible to leverage the characteristics of OSS (Open Source Software) to fit the company’s operations. - The pricing structure is not proportional to the number of users, making it cost-effective while still allowing the basic functions to be utilized. - Focus can be placed solely on implementing Indes's unique business logic. *For more details, please refer to the PDF document or feel free to contact us.

• SFA/Sales Support System

By linking marketing, sales support, support (inquiry management), sales management, and other information to each customer’s information, it is possible to achieve company-wide centralized management. 【Strengths of Thinking Lead × F-RevoCRM】 ■Problem Solving We are well-versed in solutions to corporate challenges and the utilization of F-RevoCRM, allowing us to work together on solutions tailored to business issues across various industries. ■Cost Reduction Since there are no licensing fees, there is no need to limit the number of users, enabling company-wide usage. ■Flexibility Even after operations begin, customization can be accommodated to align with your company’s operations if necessary. ■Digitalization Support By utilizing the additional option of a customer portal (dedicated site for customers), it is possible to advance the digitalization of interactions with customers. *Please feel free to contact us for more details.

• SFA/Sales Support System