アンドワン Product Lineup

As the amount of technical materials and catalogs increases, it becomes less clear "who wants what and why." Downloading materials solely through forms often results in thin information that does not lead to sales, while the materials can easily spread outside the company, making management difficult. If this situation is left unaddressed, the amount of materials increases, but leads do not develop, and only the workload increases. Our service will build a membership-based material download site that integrates member registration, download and viewing history, interest categories, scoring, and follow-up pathways (newsletters, consultations, estimates). This is not just a simple membership function; it includes pathways, permissions, and data design to ensure that "sales can take action." ■ Provided Content (3 Points) 1. Construction of a membership-based material portal (member registration, downloads, search, categories) 2. Design of lead acquisition and nurturing pathways (segments, scores, CTAs) 3. Design of operations and sales collaboration (permissions, approvals, logs, CRM/MA integration) Deliverables: A complete membership-based material download site (site + management + operational design) *First, please tell us the "types of materials (catalogs/specifications/case studies/pricing materials)" and the "purpose of membership (lead acquisition/agents/existing customers)." We will streamline the design accordingly.

The reason sales are not increasing despite having a network of agents is that the agents do not have the "movable information and procedures." They do not receive the latest materials, prices and conditions are unclear, the handover of inquiries is chaotic, and applications are personalized through email. As these frictions accumulate, agents lower their priorities, and opportunities get buried. In this service, we will build an agent portal that consolidates necessary information, procedures, communications, and project management in one place for agents. It is not just a membership site, but rather a **"pathway where projects are created, processed, and sales increase,"** designed with authority, document database, application flow, notifications, history, and KPIs. ■ Provided Content (3 Points) 1. Construction of the agent portal (members, authority, documents, notifications) 2. Business flow design (applications, project registration, estimate requests, support) 3. Operation/headquarters collaboration design (approvals, version management, logs, KPIs) Deliverables: Complete agent portal (site + management + operational design) *First, please tell us the "actions you want agents to take (project registration/estimate requests/document distribution/applications)." We will narrow down the functions and build it as quickly as possible.*

The main factor causing the support to become strained is the lack of a space where issues can be resolved before inquiries arise. Repeated questions, incomplete information, inability to track response history, and a decline in quality due to changes in personnel all contribute to this. If this continues, both customer satisfaction and retention rates will decrease. In this service, we will build a customer support portal that integrates FAQs, manuals, incident information, applications, and ticket management. It is not just a simple FAQ site; it is designed to reduce the number of inquiries and the labor involved in responses while improving response quality through the process of **"self-resolution → information collection → ticket creation → progress visualization → recurrence prevention."** ■ Provided Content (3 points) 1. Support portal construction (members, permissions, FAQ/Docs, announcements) 2. Ticket/application flow design (information collection, classification, SLA) 3. Operation and improvement design (knowledge management, logs, KPIs, continuous improvement) Deliverables: Complete customer support portal (site + management + operational design) *First, please tell us the "top 10 inquiries you want to reduce" and the "categories of support (incident/operation/billing/contract)." We will start with the process design.*

Now that hiring has become difficult, the reasons candidates withdraw are "lack of information" and "anxiety after applying." Even when posted on job boards, the information doesn't resonate, candidates drop out due to lengthy application forms, communication before interviews is slow, and candidates withdraw because they are unsure of their application status. If this is left unaddressed, the candidate pool will not grow, and the acceptance rate of job offers will decline. Our service will build an integrated hiring portal that encompasses understanding the company (job types/culture/evaluation/career), application, selection, communication, and schedule adjustments. It is designed not just as a simple hiring site, but as **"an easy-to-apply pathway," "operations that prevent withdrawals," and "a system that is easy for the hiring side to manage."** ■ Provided Content (3 Points) 1. Construction of a hiring portal (job postings, applications, my page, notifications) 2. Design of application pathways/selection flow (reducing dropouts, schedule adjustments, progress tracking) 3. Operations and integration design (ATS/calendar, templates, KPIs) Deliverables: Complete hiring portal (site + management + operational design) *First, please tell us the "job types you want to hire for" and the "current flow from application to job offer." We will design based on the points of withdrawal in reverse.

There are many cases where the reason for the lack of business negotiations is not the proposal skills but rather the "friction in scheduling." "Please provide three candidate dates" → waiting for a reply → rescheduling → ultimately falling through. Furthermore, if the preliminary information is not gathered, the initial meeting becomes superficial, leading to a decrease in the order rate. In this service, we will create a reservation system that completes the booking of business negotiations and consultations online while simultaneously collecting preliminary hearing information (purpose, issues, conditions) and automatically assigning and notifying the responsible person. It will be directly linked to the website's CTAs (consultation, pre-estimate consultation, 30-minute free consultation, etc.) and designed as a system for **"incoming consultations."** ■ Provided Content (3 points) 1. Reservation UI/flow design (minimizing the process from CTA to reservation to completion) 2. Preliminary hearing design (collecting necessary information and branching) 3. Operation/integration design (responsible assignment, notification, calendar/CRM) Deliverables: Complete reservation system (reservation + hearing + notification + management) *First, please tell us the "purpose of the reservation (business negotiation/technical consultation/recruitment/support)" and "the length of one slot (30/60 minutes)." We will optimize the flow accordingly.*

Factory tours and demonstrations are powerful sales tools, but if not managed properly, they can become initiatives that "only increase labor hours." Ambiguous tour requests, casual inquiries, unorganized conditions, and insufficient preparation on the day can lead to increased burdens on the site and more tours that do not result in orders. Our service aims to streamline the reservation process for tours/demos online while integrating pre-hearings, confirmation of participation conditions, schedule adjustments, day-of arrangements, and follow-up pathways. In B2B tours, "screening and preparation" are more important than "reservation." We will build a pathway from tours to negotiations that involves both sales and the site. ■ Service Offerings (3 points) 1. Reservation pathway design (branching based on the purpose of the tour/demo and CTAs) 2. Pre-hearing/screening design (condition confirmation, participation eligibility, preparation information) 3. Operations/notification/follow-up design (arrangements, day-of guidance, negotiation conversion) Deliverables: Complete factory tour/demo reservation system (reservation + screening + operations) *First, please tell us the "purpose of the tour (audit/technical confirmation/consideration for introduction/adoption, etc.)" and the "acceptance conditions (target industries, number of participants, confidentiality)." We will create the optimal pathway.

The reason the maintenance and inspection field cannot operate effectively is that reservations have become "business management" rather than "schedule adjustments," while the system remains based on phone and email. Without organizing the scope of response based on the contract plan, the model numbers of the target equipment, installation locations, urgency, necessary parts, and the skills and areas of technicians, simply taking reservations leads to increased troubles on the day and more revisits, which decreases customer satisfaction. This service will digitize the reservation process for maintenance and inspection visits while integrating contract information, equipment information, areas, assignment of responsibilities, collection of necessary information, notifications, and history into one cohesive system. As a result, it will reduce adjustment workload, decrease revisits, and stabilize maintenance operations. ■ Provided Content (3 Points) 1. Reservation/Reception Design (Branching for regular inspections, failure responses, and emergency responses) 2. Business Requirements Design (Contract/Equipment/Location/Parts/Assignment) 3. Operation, Notification, and History Design (Same-day guidance, reporting, and prevention of revisits) Deliverable: Complete maintenance and inspection visit reservation system (reservation + management + operational design) *First, please tell me the "type of response (regular inspection/failure/emergency)" and the "management method for target equipment (ledger/model number/serial number)." I will separate the requirements.

The seminar does not end with its holding; the results are determined by the follow-up after participation. Manual management of applications, lack of reminders leading to increased non-participation, inability to gauge participant engagement, difficulty in collecting surveys, and personalized follow-ups. If these issues are left unaddressed, the effort put into hosting will increase, but the number of business negotiations will not. Our service systematizes seminar applications and participant management while simultaneously integrating reminders, material distribution, surveys, participation logs, and follow-up pathways (consultation/estimates/material downloads). Designed for B2B, it maximizes results while reducing operational burdens by connecting to business negotiations. ■ Provided Content (3 Points) 1. Application and Management System Construction (Applications, Participant Lists, Notifications, Material Distribution) 2. Business Negotiation Pathway Design (Surveys, Segmentation, CTA Branching) 3. Operation and Integration Design (CRM/MA, Scoring, Reporting) Deliverable: Complete Seminar Application and Management System (Applications + Operations + Pathways) *First, please tell us the "format of the event (online/in-person/hybrid)" and the "actions you want participants to take after the seminar (consultation/material download/estimate)." We will design the pathways from there.*

The reason why results do not come from follow-ups after seminars and exhibitions is that emails are created "on a case-by-case basis." Delays in reception notifications, weak reminders leading to increased non-participation, distribution of materials becoming personalized, inability to collect surveys, and missing follow-ups after participation all contribute to this issue. If left unaddressed, increasing the number of events will not lead to more business negotiations. In this service, we design participant emails as an "automated sending scenario," systematizing the timing of sending, conditional branching (participation/non-participation, engagement level, attributes), template content, and deadline management for distributed materials. This reduces operational burden while maximizing participation rates and conversion into business negotiations. ■ Provided Content (3 points) 1. Automated sending scenario design (from application to participation to follow-up) 2. Segment/branch design (participation/non-participation, engagement level, attributes) 3. Template/distribution design (short content, links, deadlines, logs) Deliverable: Complete set of automated participant email sending design documents (list + branching + templates) *First, please tell us the "event format (online/in-person/hybrid)" and the "actions you want participants to take after participation (consultation/material download/quotation)." We will design it in reverse.

The most common issue in the operation of member sites and portals is the "ambiguity of permissions." This can lead to situations where documents are mistakenly published, customer-specific views cannot be created, authority management breaks down due to personnel changes, and accounts of former employees remain active. These issues cannot be resolved through additional features; it is essential to design with RBAC (Role-Based Access Control) from the outset. In this service, we will design the login method and permission control using RBAC, clearly documenting who can access what through tables and rules. Furthermore, we will solidify operational requirements such as approval, review, deadlines, and audit logs, allowing for implementation as a **"securely scalable member base."** ■ Provided Content (3 Points) 1. Login method design (ID/password, SSO, invitation, review) 2. RBAC permission design (roles, permissions, display differentiation rules) 3. Operation and audit design (approval, inventory, logs, exceptions) Deliverable: Complete set of login/permission (RBAC) design documents *First, please tell us the "user types (customer/agent/internal)" and the "objects you want to differentiate (documents/prices/functions/data)." We will start from role design.*

Many of the reasons why creating a membership site does not yield results are due to the lack of "membership rank design." When everyone is shown the same information, there is no sense of exclusivity or development. On the other hand, if you increase the differentiation of what is shown on a whim, the operation will collapse. In this service, members are classified into stages (ranks), and for each rank, we define "what to show," "what to allow," and "what to offer as benefits." We will implement a "stage design" that promotes development, approval processes, and business negotiations, which is difficult to express with just RBAC (roles), and break it down to an operationally manageable level. ■ Provided Content (3 Points) 1. Membership rank design (stages, conditions, benefits, pathways) 2. Authority/public range design (differentiation of materials, prices, and functions) 3. Operational design (promotion/demotion, review, audit, exception handling) Deliverables: Complete membership rank and authority design document (rank definitions + public range + operations) *First, please tell us the "purpose of membership (lead acquisition/agency/existing customers)" and the "information you want to differentiate (prices/blueprints/case studies/videos)." We will create the framework for the ranks.

The distribution of B2B materials is actually one of the most accident-prone tasks. When sending documents such as estimates, drawings, specifications, price lists, and promotional materials as email attachments, issues like misdelivery, forwarding, use of outdated versions, and inability to retrieve occur. Furthermore, since there is no record of "who saw it and when," sales teams cannot take their next actions effectively. This service is designed to manage file distribution through "link distribution + deadline management + permissions + logs," ensuring that materials can be operated safely. It integrates with member sites, agency portals, and support portals, implementing a design that ensures **"distribution can increase without breaking down."** ■ Provided Content (3 Points) 1. Distribution method design (link/member-only/individual distribution, download control) 2. Deadline and version management design (expiration date, updates, expiration, retrieval) 3. Operation and audit design (approval, logs, exceptions, accident prevention) Deliverable: A complete set of design documents for file distribution and deadline management (rules + items + operations) *First, please tell us the "types of materials you want to distribute (price/drawings/estimates/promotions)" and the "reasons for wanting to set a deadline (revision/confidentiality/temporary publication)." We will then separate the design accordingly.*

The operation of a B2B portal collapses when applications and approvals rely on "human memory." When application details are insufficient, there are more rejections; when approval criteria are vague, disputes arise; when history is not recorded, it cannot withstand audits; and when exceptions are handled by individuals. If this is left unaddressed, only the workload at the site increases while quality declines. In this service, we will organize the design of application form items and the approval flow (first/second, deadlines, rejections, exceptions) as business requirements, and design them in a way that can be incorporated into member sites, agency portals, and internal operations. We will clarify the flow and rules at a **"operationally feasible level."** ■ Provided Content (3 points) 1. Application form design (required items, branching, attachments, input assistance) 2. Approval flow design (state transitions, approvers, deadlines, rejections) 3. Operation and audit design (exceptions, permissions, logs, inventory) Deliverables: A complete set of application form and approval flow design documents. *First, please tell us "what you want to apply for (e.g., agency registration/discount/document viewing/quotation)." We will optimize for each type of application.*

B2B inquiries stand out "after they are received." Oversights in response, delays in replies, absence of responsible personnel, loss of history, and repeated questions. If these issues are left unaddressed, customer satisfaction will decline, directly leading to cancellations and lost opportunities. Our service designs a system to manage inquiries as tickets, clearly defining the state transitions from reception to completion, priority, assignment of responsibilities, SLAs, notifications, history, and FAQ creation. We will create a "smooth operation" that can be integrated into a member site/support portal. ■ Provided Content (3 points) 1. Ticket operation design (reception → response → completion, SLA/priority) 2. Input and classification design (category, attachments, required fields, branching) 3. Recurrence prevention design (history/knowledge/FAQ creation, analysis KPIs) Deliverables: Complete design document for inquiry ticket management (items + flow + operation) *First, please tell us the "types of inquiries (technical/estimates/maintenance/complaints)" and the "response structure (in-house/subcontractor)." We will translate this into operation.

As the number of projects through agencies increases, the on-site issues of "lack of information" and "individual reliance" become bottlenecks. There is a lack of understanding of the project's background, ambiguous requirements, unclear priorities, insufficient documentation, and delays in assigning responsibilities. As a result, estimates are delayed, proposals weaken, and the agency side becomes unable to act. In this service, we will design a form for agencies to register projects, efficiently collecting necessary information while establishing it as an entry point for internal workflows related to estimates, proposals, approvals, and follow-ups. We will create a system for "operating agencies effectively" that can be integrated into the agency portal. ■Provided Content (3 Points) 1. Design of project registration form (zero missing information items and branching) 2. Design of project status/notifications (progress visualization and SLA) 3. Design of operational rules (duplication, authority, referral rules, audits) Deliverables: Complete design document for agency project registration (item definitions + operations + progress) *First, please tell us the types of projects you want agencies to register (new/updates/transfers) and the essential information that must be collected (budget/timing/approval). We will formalize it.

Although we have received requests for estimates, the projects are not progressing. The reason for this is that the estimate requests are treated the same as inquiries, leading to internal actions being taken without the necessary information, resulting in delays and setbacks. In this service, we design the estimate request as a workflow, collecting the necessary conditions at the time of the request, and creating a series of processes for assignment, confirmation, estimate creation, approval, submission, and follow-up within the company. As a result, we reduce instances of "estimates not being provided/delayed/inconsistent" and increase the order rate. ■ Provided Content (3 Points) 1. Design of the estimate request form (reducing the return of missing information) 2. Design of the internal workflow (assignment, approval, deadlines, notifications) 3. Design of the follow-up process (ensuring competitive follow-up) Deliverable: Complete set of estimate request workflow design documents (items + state transitions + operations) *First, please let us know the "estimate target (web production/EC/maintenance/system)" and the "granularity of the estimate (rough/formal/split)." We will refine it into the optimal workflow.

The main reason the membership site is not growing is that users find themselves in a "nothing to do" state after logging in. If the only option is to download materials, the incentive to return is weak, and ultimately, users do not log in again. Conversely, if too many features are crammed in, the operation will collapse. In this service, we will organize the functions that should be placed on the My Page according to the members' objectives (lead nurturing/agency activities/support for existing customers) and design it to be in a state where users know **"what to do next."** We will design a My Page that functions as the center of the entire portal, including browsing history, reservations, applications, tickets, and pre-quotation hearings, and distill it into requirements that can be handed over for implementation. ■ Provided Content (3 points) 1. My Page information design (display items, navigation, state transitions) 2. Function requirements organization (history/progress/application/reservation/notifications/benefits) 3. Operation and authority design (member rank/RBAC, auditing, exceptions) Deliverable: My Page function requirements document (screen list + item definitions + navigation) *First, please tell us about the "target users (new leads/agencies/customers)" and the "progress" you want to show on the My Page. We will design it with a minimal configuration.*

The main reason for the collapse of member site portals during operation is the lack of notification design. Applications are left unattended, estimates come to a halt, reminders go unnoticed, and ticket updates are not seen. These issues arise not from a lack of functionality, but from insufficient design regarding "who, when, what, and at what level of detail" to notify. In this service, we will systematize notification emails and alerts (for administrators, responsible parties, applicants, customers, and agents) for each function such as inquiry tickets, estimate workflows, application approvals, reservation management, and file distribution, and create a "notification design document" that ensures smooth operations. By organizing notifications, operations will stabilize significantly. ■ Provided Content (3 Points) 1. Notification trigger design (events/state transitions/deadlines/anomalies) 2. Recipient and authority design (who to send to, CC/BCC, delegation) 3. Message template design (short and clear next actions) Deliverables: Complete set of notification email and alert design documents (list + templates + operations) *First, please tell us the "notification targets (applications/estimates/tickets/reservations/distributions)" and the "areas where issues tend to arise." We will design from there.

"ACTSITE" is a results-oriented web design process developed by And One Co., Ltd., which integrates years of web production experience with marketing, behavioral economics, and unique AI utilization know-how. In typical web production, projects tend to progress based on subjective preferences such as "favorite colors" and "desired features." However, this system works backward from the business objective of "who to communicate with, what to convey, and how to drive action," to create an overall design. It is not a site focused on appearance, but rather the ACTSITE method, based on our philosophy, creates structures and pathways that directly lead to results. [Features] ■ Deep research × 3C analysis × Persona design ■ Structure and pathway design based on behavioral economics theory ■ Design that facilitates easy measurement of results (CV buttons, reservation pathways, etc.) *For more details, please download the PDF or feel free to contact us.

Many websites are created from "means" rather than "purpose." As a result, they end up being sites that serve no one. At And One, unlike the typical approach where "creating" becomes the goal, we consistently structure a "process for achieving results." That is the "And One Method." *For more details, please download the PDF or feel free to contact us.*

This document explains the practical aspects of web renewal from a design perspective. It clearly addresses issues such as "the number of pages is increasing and cannot be organized" and "visitors do not know where to look" by discussing the causes of these web-related problems and the foundational work that should be done first, known as "structural design." This book serves as a useful reference, so please feel free to download it and read it. 【Contents (partial)】 ■ "Designing Site Structure - Creating Paths That Users Won't Get Lost On" ■ Designing the Overall Experience - The Essence of UX Flow ■ Forms and CTAs - Designing for Action ■ How to Choose a CMS - WordPress, EvolutionCMS, or Drupal ■ SEO is Not Just a Quick Fix - Designing for Trust in the GEO Era *For more details, please download the PDF or feel free to contact us.