Arcuss Japan Inc. List of Products and Services

Arcus Japan is a CRM expert group led by a pioneer in CRM and the inventor of CRM 2.0 (platform-based CRM), who is also a specialist in corporate psychology (CRM Doctor/CRM Diagnostician). Unlike other systems, the implementation of a CRM system is not the end; it requires continuous daily use for strategic application and ongoing improvements in line with market trends. Therefore, just as people undergo health check-ups, regular check-ups by a CRM Doctor are essential. 【An example of when CRM is in place (excerpt)】 ■ Restaurants - Customers are recognized, allowing them to receive service with a sense of "the usual," creating a feeling of special treatment that encourages them to want to support the establishment if needed. ■ E-commerce sites - Customers receive cart abandonment emails suggesting "How about this as well?" with attentive follow-up, making them feel secure in deciding to purchase from "this store." *For more details, please download the PDF or feel free to contact us.

• Other services
• Management consultant/Small business consultant

Arcus Japan Co., Ltd. values its connection with customers through a spirit of hospitality that integrates both the provider and the recipient, as a global CRM company. We provide CRM solution needs based on trust and satisfaction. By understanding our customers' needs and offering suitable solutions, we have built strong trust. We will support business growth and contribute to our customers' success through innovative technologies and products/services. 【Business Activities (Excerpt)】 ■ Provision of our own products and services (planning, development, operation) ■ CRM consulting support ■ Requirements definition/design/construction/development support for CRM systems ■ Various support related to Microsoft products for corporations ■ Drone school for industries ■ Development and sales of drones equipped with edge computing *For more details, please refer to the PDF document or feel free to contact us.

• Other services

CRM stands for Customer Relationship Management, which refers to "customer relationship management" in Japanese. It is a management strategy aimed at deeply understanding customers across the entire organization and improving profitability by enhancing customer satisfaction. However, there is often a misconception that CRM equals products or systems, and many companies have not implemented CRM at all. We want to change this situation and raise awareness of the correct understanding of CRM, which is why we are distributing materials that provide a detailed explanation of CRM titled 'CRM Explanation Version.' [Contents (Excerpt)] 1. The current state of IT investment in Japan 2. What is "offensive IT investment"? 3. The necessity of CRM from a historical perspective 4. What is CRM? 5. Arcus Japan's CRM concept 6. Customer value-driven CRM 'EMOROCO' 7. Arcus Japan's goal of "offensive IT investment" *For more details, please refer to the PDF document or feel free to contact us.

• Integrated operation management

"EMOROCO" is a concierge system that uses artificial intelligence to "understand" customer experiences and emotions through IT. In addition to traditional CRM functions, it has AI services specialized in customer service and a learning database. By utilizing algorithms from CRM customer information, it extracts deep information including customer personality and emotions, enabling personalization. Please feel free to contact us when you need assistance. 【Features】 ■ Utilization of collective intelligence ■ AI algorithms specialized in customer service ■ Flexible platform *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"Arcury" is a proposal-based business matching site equipped with EMOROCO, an artificial intelligence specialized in customer service for traditional e-commerce sites. General consumers (individual members) can register their own hobbies and preferences, while businesses (corporate members) can register product features and target demographics. EMOROCO analyzes customer needs and products, suggesting suitable goods and services to potential customers. Please feel free to contact us if you have any inquiries. 【Demo Scenario】 1. Creation of scheduled distribution 2. Transition to the distribution screen 3. Introduction of features on the viewing screen 4. Preparation for distribution *For more details, please refer to the PDF document or feel free to contact us.

• Software (middle, driver, security, etc.)

We would like to introduce our "Town Revitalization Solution." After thorough information management (CRM × AI), we provide cutting-edge IT education curricula by experts in drone and IT technology who are active in the front lines, tailored to each individual as the most suitable solution. By creating new employment and even industries, we contribute to the increase of residents through the realization of a vibrant town development. 【Strengthening Disaster Prevention Functions】 ■ Securing communication networks and rapid safety checks ■ Quick and safe approaches for the elderly and those requiring care *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

The "Real Estate Template" is a Dynamics-specific solution designed for real estate brokerage businesses, assuming the use of Dynamics 365 Sales as the CRM platform. It supports the daily work of sales representatives. The interaction of each function is a key feature of this template. For example, emails and tasks are recorded linked to cases and customers, enabling personalized customer management. 【Implementation Process】 1. Requirement Definition 2. Completion of Various Settings 3. Implementation 4. Operation *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"ECOROMO ERM" is a solution for the Japanese educational market based on Microsoft Dynamics 365. By integrating, sharing, and utilizing information centered around students, it enables continuous communication throughout their lives, achieving the goal of becoming a "preferred university." Please feel free to contact us when needed. 【Features】 ■ Realization of strategic student recruitment ■ Implementation of detailed employment support ■ Continuous centralized management of student information and communication ■ Realization of one-on-one education and active learning ■ Ongoing and regular monitoring of attendance information, course enrollment, club activities, collaboration with professors, application and notification information, etc. *For more details, please refer to the PDF materials or feel free to contact us.

• Other information systems

"EMOROCO IR" is an entertainment-oriented solution aimed at improving customer service through the utilization of smart check-in and remote concierge services. By analyzing and utilizing customer information, local information, and recommendation data, it is possible to connect with repeat customers. We provide remote concierge services by leveraging the collected and analyzed information. [Features] - Streamlining hotel operations - Acquiring repeat customers - Enhancing hospitality *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"EMOROCO HRM" is a hospital information integration solution that supports staff in utilizing information across a wide range of operations. It establishes relevance among elements related to daily operations (people, things, activities, results, etc.) and achieves management that includes a time axis. It promotes the sharing of information related to operations, facilitates continuous analysis and improvement, and supports the efficiency of operations. 【Features】 ■ Supports the efficiency of all staff working in hospitals ■ Quickly and flexibly responds to new requests and process changes ■ Significantly reduces total costs through platform standardization ■ Enhances security related to data management ■ Minimizes the impact of changes to core systems *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"CRM Integrator" is a product that enables optimal integrated operation of CRM by partners of Microsoft Dynamics 365. We offer a "CRM Operation Maintenance and Stabilization Support Service Pack" as a substitute service for the operational maintenance and stabilization when using an optimized CRM through integrated management. Please feel free to contact us when you need assistance. 【Features】 ■ Achieves optimal integrated operation of CRM *For more details, please refer to the PDF materials or feel free to contact us.*

• Integrated operation management

We would like to introduce the "Dynamics 365 (CRM) Adapter" that we handle. By using this product, various operations on Microsoft Dynamics CRM become possible. By selecting and combining existing adapters from ASTERIA WARP, data integration between Microsoft Dynamics CRM and external systems can be handled flexibly. Furthermore, since it allows for the construction of a data integration platform without programming, it significantly reduces the development and maintenance effort and costs associated with custom development via APIs. 【Features】 ■ Easily connect and integrate various products and services ■ Reduce development and maintenance effort ■ Enable record operations on user-defined entities *For more details, please refer to the PDF document or feel free to contact us.

• AC adapter

The "uSonar Adapter" is a product that integrates with the data integration tool "uSonar," which features Japan's largest corporate database "LBC" provided by Landscape Co., Ltd., allowing users to access up-to-date corporate information at all times. By selecting and combining existing rich adapters from ASTERIA, the integration between uSonar and external systems can be flexibly accommodated, leading to improved accuracy of corporate information and reduced maintenance costs. Please feel free to contact us if you have any inquiries. 【Provided Features】 ■ LbcMatch Component ■ LbcDetailsGet Component ■ LbcUpdateGet Component *For more details, please refer to the PDF document or feel free to contact us.

• AC adapter

The "Business Prosperity with Business Cards Adapter" is a product provided by Yamato System Development that enables the acquisition, addition, and updating of business card information in conjunction with the business card utilization promotional support service "Business Prosperity with Business Cards." By combining it with the existing rich adapters of ASTERIA WARP, the integration of "Business Prosperity with Business Cards" and external systems can be flexibly accommodated, allowing for the utilization of business card information at a low cost. Please feel free to contact us when you need assistance. 【Provided Functions】 ■ BizCardGet Component ■ BizCardGetCount Component ■ BizCardCreate Component ■ BizCardUpdate Component *For more details, please refer to the PDF document or feel free to contact us.

• AC adapter

"BizCync" is a solution that integrates business card information into "Dynamics 365" through collaboration with "Business Card for Prosperity." The greatest feature of the integrated CRM "Dynamics 365" is that everything is managed around the "customer." Instead of each department having its own database, using "Dynamics 365" allows for the sharing of customer information across departments. [Supported Versions of Microsoft Dynamics CRM] ■ Dynamics CRM Online (2016) ■ Dynamics CRM 2016 (On-Premises) ■ Dynamics 365 (Online), Dynamics 365 (On-Premises) *For more details, please refer to the PDF document or feel free to contact us.

• connector

"DEXPath" is a product that enables support for travel expense reimbursement using activities from Microsoft Dynamics 365. It provides components to enable automatic output of local transportation costs during expense reimbursement. If you have been creating transportation costs or expense reimbursements in Excel for visits or entering them directly into a system, you can simplify this process by using this product. 【Provided Functions】 ■ Input assistance component for nearest station input ■ Transportation cost detail output component through automatic route calculation ■ Route calculation setting component *For more details, please refer to the PDF materials or feel free to contact us.

• Other information systems

"WorkflowUtility" is a user-defined workflow activity that provides functions such as arithmetic operations and aggregation. By implementing it, you can focus on the essential development of your business. This enables a reduction in time and effort in development, operations, and maintenance. Additionally, it can be used in workflows and operations, and you can choose execution triggers from the diverse patterns they offer. [Provided Functions] ■Operate ■Aggregate ■Utility *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

At Arcus Japan, we offer a flat-rate subscription service to support companies implementing Dynamics CRM. We address common post-implementation issues such as "an error suddenly occurred and it stopped" or "I want to add or improve features." Additionally, we provide training that is frequently used on the Microsoft platform. [Examples of Solutions (Excerpt)] ■ Help Desk Services ■ System Maintenance Services ■ Version Upgrade Support Services ■ CRM Adoption Support Services ■ End-User Operation Support *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

The "Edge Drone" is a solution that incorporates edge computing-based IoT integration software with AI capabilities in the flight controller. This product is equipped with essential features for a safe and secure drone system, including "advanced maneuvering," "security measures," and a "flexible platform." Additionally, we offer an "agricultural spraying drone" that reduces the time required for pesticide application. 【Main Features of Edge Drone】 ■Automatic flight ■Autonomous photography ■Obstacle avoidance ■Automatic route planning ■Security measures *For more details, please refer to the PDF document or feel free to contact us.

• Color camera

"Edge Drone" is an autonomous flight drone platform developed by LiberDaji LLC, which incorporates edge computing-based IoT integration software into its flight controller. It enables more advanced route settings, such as obstacle avoidance that cannot be achieved with conventional automatic flight and uploading of shooting data to the cloud according to specific applications. Additionally, it implements advanced security measures for the drone, such as encrypting data obtained from sensors and cameras and deleting it after uploading to the cloud. 【Features】 ■ Advanced autopilot through edge computing ■ Encryption and storage of data obtained from sensors and cameras ■ Deletion of data after uploading to the cloud ■ Minimization of risks in case of expected loss ■ Flexible platform *For more details, please refer to the PDF document or feel free to contact us.

• others

This service is a welfare program that supports corporate health management. Considering the situation where many companies find it difficult to have employee cafeterias, our company provides healthy home-cooked meals, enabling companies to offer subsidies so that employees can enjoy healthy meals. It is a subscription model service that shares healthy home-cooked meals and ozoni bar "Zen" among each company. [Recommended for companies like these] ■ Want to have an employee cafeteria ■ Want to pay attention to employee health management ■ Want to enhance welfare benefits and improve employee satisfaction (ES) ■ Want to provide generous economic treatment for employees *For more details, please refer to the PDF materials or feel free to contact us.

• Other services