Arcuss Japan Inc. List of Products and Services

In the entertainment industry, maintaining a continuous relationship with fans is the key to success. Fans are not just customers; they are important supporters of the works and artists. CRM 4.0 aims to resonate with the emotions and values of each individual fan, fostering deep empathy. By enhancing engagement with fans and building long-term relationships, it increases fan loyalty and enables sustainable growth. 【Usage Scenarios】 - Fan club management - Event planning - Merchandise sales - SNS integration - Personalized information distribution 【Effects of Implementation】 - Increased fan satisfaction - Growth in repeat customers - Increased sales - Improved brand image - Community formation

• Other services

In public agencies, resident services require accurately understanding residents' needs and providing prompt and detailed responses. Particularly, to meet the diversifying needs of residents, it is essential to adopt flexible responses tailored to individual situations rather than relying on conventional uniform service provision. CRM 4.0 allows for communication that resonates with residents' emotions and values, enabling deeper levels of interaction. This contributes to improving resident satisfaction and, ultimately, revitalizing the local community. 【Usage Scenarios】 - Responding to inquiries from residents - Streamlining various application procedures - Announcing community events - Collecting opinions and improving services - Ensuring information disclosure and transparency 【Effects of Implementation】 - Increased resident satisfaction - Cost reduction through improved operational efficiency - Enhanced reliability through accurate information provision - Revitalization of the local community - Reduced burden on staff

• Other services

In the IT service industry, improving customer satisfaction and repeat rates is crucial. By accurately understanding customer needs and providing services tailored to individual customers, we can enhance the customer experience and establish a competitive advantage. CRM 4.0 aims to resonate with customers' emotions and values, building long-term relationships. This, in turn, increases customer loyalty and encourages continued use of services. 【Usage Scenarios】 - Responding to customer inquiries - Analyzing service usage - Providing personalized information to customers - Proposing new services 【Effects of Implementation】 - Increased customer satisfaction - Decreased churn rate - Maximization of LTV (Customer Lifetime Value) - Increased revenue through service usage promotion

• Other services

In the food and beverage industry, a customer ledger is the foundation of customer management, essential for understanding customer preferences and visit history, and for providing personalized services. CRM 4.0 aims to align with customers' emotions and values, building long-term relationships. This enhances customer satisfaction and increases repeat customers. 【Usage Scenarios】 - Analysis of customer visit and order history - Menu suggestions tailored to customer preferences - Provision of special services for birthdays and anniversaries - Collection and analysis of feedback from customers 【Effects of Implementation】 - Improvement in customer satisfaction - Increase in repeat customers - Boost in sales - Effective utilization of customer data - Strengthening engagement with customers

• Other services

In the travel industry, flexible responses tailored to the needs of each individual customer are essential for reservation management. To enhance customer satisfaction, it is crucial not only to accurately understand the reservation status but also to provide personalized suggestions based on the customer's past behavior and preferences. CRM 4.0 aims to align with customers' emotions and values, fostering long-term relationships. Arcus Japan's CRM 4.0 deepens empathy with customers and contributes to the efficiency of reservation management and the improvement of customer satisfaction by providing a better customer experience. 【Usage Scenarios】 * Accommodation reservation management * Tour and activity reservation management * Airline ticket and transportation reservation management * Responding to customer inquiries * Handling changes and cancellations of reservations 【Benefits of Implementation】 * Increased customer satisfaction * Growth in repeat customers * Streamlining of reservation management operations * Effective utilization of customer data * Increased sales

• Other services

In the real estate industry, it is important to understand the potential needs of customers and propose the most suitable properties. By aligning with the customer's lifestyle and values, building long-term relationships can lead to increased customer satisfaction and higher closing rates. CRM 4.0 resonates with customers' emotions and values, enabling optimal property proposals. 【Usage Scenarios】 * Providing property information tailored to customer attributes and needs * Enhancing customer experience during property viewings * Building ongoing relationships after contracts are signed 【Effects of Implementation】 * Increased customer satisfaction * Higher closing rates * Maximization of customer lifetime value

• Other services

In educational institutions, effectively managing students' learning histories and providing education tailored to individual needs is essential for achieving high-quality education. By understanding learning progress, comprehension levels, interests, and concerns, we can maximize students' potential and enhance their motivation to learn. CRM 4.0 addresses this challenge by aligning with students' emotions and values, building sustainable relationships, and creating a more personalized educational experience. 【Usage Scenarios】 * Tracking learning progress * Analyzing comprehension levels * Optimizing individualized instruction * Enhancing student engagement 【Effects of Implementation】 * Maximizing learning effectiveness * Improving student satisfaction * Reducing teacher workload * Strengthening the competitiveness of educational institutions

• Other services

In patient management within the healthcare industry, it is essential to accurately understand the patient's condition and provide appropriate medical care. Particularly, it is important to empathize with the patient's emotions, such as anxiety and concerns, and build a trusting relationship. CRM 4.0 approaches the deep levels of the patient's consciousness, emotions, and values to establish better relationships. By supporting the patient's self-actualization, it contributes to increased satisfaction. 【Usage Scenarios】 - Integrated management of patient information - Management of medical appointment scheduling - Providing information to patients - Recording treatment progress - Patient satisfaction surveys 【Effects of Implementation】 - Increased patient satisfaction - Increase in repeat patients - Improvement in the quality of medical services - Streamlining of operations - Business improvement

• Other services

In quality management within the manufacturing industry, it is important to quickly collect feedback from customers and link it to improvements in products and services. CRM 4.0 contributes to quality enhancement by deeply understanding customer emotions and values, allowing for the early detection of potential issues. Building sustainable relationships with customers and increasing satisfaction with products are essential for establishing a competitive advantage. 【Usage Scenarios】 - Centralized management of customer complaints and inquiries - Collection and analysis of customer opinions regarding product quality - Prioritization and execution of quality improvement initiatives 【Effects of Implementation】 - Increased customer satisfaction - Improvement in product quality - Reduction of recall risks

• Other services

In customer analysis within the financial industry, it is important to accurately understand the diverse needs of customers and provide optimal financial products and services. By understanding customers' life stages and values, more personalized proposals can be made, leading to increased customer satisfaction. CRM 4.0 aims to align with customers' emotions and values to build long-term relationships. 【Use Cases】 - Segment analysis based on customer behavior history and attributes - Psychological analysis to grasp customers' potential needs - Proposals for personalized financial products 【Effects of Implementation】 - Promotion of cross-selling through deeper customer understanding - Improvement of customer engagement - Reduction in churn rate

• Other services

In the retail industry, deeply understanding customer purchasing behavior and providing optimal product suggestions and services is essential for increasing sales. Customer needs are diversifying, and it is necessary to enhance the overall customer experience, not just sell products. CRM 4.0 aims to increase customer satisfaction and boost repeat customers by aligning with customers' emotions and values to build long-term relationships. 【Usage Scenarios】 - Analyzing customer purchase history and behavior data to provide personalized product suggestions - Developing empathetic marketing strategies based on customers' emotions and values - Offering new purchasing experiences utilizing Web 3.0/Metaverse 【Benefits of Implementation】 - Improved customer loyalty - Increased sales - Effective use of customer data - Differentiation from competitors

• Other services

"CRM 4.0 (Creative CRM)" engages with the "deep level" (ICX) of customer awareness, emotions, and values formed in CRM 3.0, going beyond customer emotions, behaviors, and predictions to build a framework based on purpose, empathy, and sustainable relationships. In the era of CRM 4.0, where the concept shifts from "management" to "co-creation," it is essential to resonate with the deep psychology of customers, necessitating an approach similar to psychology, which can be referred to as "corporate psychology." Additionally, since it is necessary to support customers in the long term, ongoing maintenance and updates (regular check-ups) of CRM are essential, and it is important for CRM specialists to possess special knowledge as "CRM diagnosticians (CRM doctors)." [Key Factors] ■ Emotional Intelligence ■ Well-being Linked CX ■ Self-evolving CRM ■ Web 3.0/Metaverse Compatibility ■ Purpose Driven ■ Holistic Analysis *For more details, please download the PDF or feel free to contact us.

• Other services

Arcus Japan is a CRM expert group led by a pioneer in CRM and the inventor of CRM 2.0 (platform-based CRM), who is also a specialist in corporate psychology (CRM Doctor/CRM Diagnostician). Unlike other systems, the implementation of a CRM system is not the end; it requires continuous daily use for strategic application and ongoing improvements in line with market trends. Therefore, just as people undergo health check-ups, regular check-ups by a CRM Doctor are essential. 【An example of when CRM is in place (excerpt)】 ■ Restaurants - Customers are recognized, allowing them to receive service with a sense of "the usual," creating a feeling of special treatment that encourages them to want to support the establishment if needed. ■ E-commerce sites - Customers receive cart abandonment emails suggesting "How about this as well?" with attentive follow-up, making them feel secure in deciding to purchase from "this store." *For more details, please download the PDF or feel free to contact us.

• Other services
• Management consultant/Small business consultant

Arcus Japan Co., Ltd. values its connection with customers through a spirit of hospitality that integrates both the provider and the recipient, as a global CRM company. We provide CRM solution needs based on trust and satisfaction. By understanding our customers' needs and offering suitable solutions, we have built strong trust. We will support business growth and contribute to our customers' success through innovative technologies and products/services. 【Business Activities (Excerpt)】 ■ Provision of our own products and services (planning, development, operation) ■ CRM consulting support ■ Requirements definition/design/construction/development support for CRM systems ■ Various support related to Microsoft products for corporations ■ Drone school for industries ■ Development and sales of drones equipped with edge computing *For more details, please refer to the PDF document or feel free to contact us.

• Other services

CRM stands for Customer Relationship Management, which refers to "customer relationship management" in Japanese. It is a management strategy aimed at deeply understanding customers across the entire organization and improving profitability by enhancing customer satisfaction. However, there is often a misconception that CRM equals products or systems, and many companies have not implemented CRM at all. We want to change this situation and raise awareness of the correct understanding of CRM, which is why we are distributing materials that provide a detailed explanation of CRM titled 'CRM Explanation Version.' [Contents (Excerpt)] 1. The current state of IT investment in Japan 2. What is "offensive IT investment"? 3. The necessity of CRM from a historical perspective 4. What is CRM? 5. Arcus Japan's CRM concept 6. Customer value-driven CRM 'EMOROCO' 7. Arcus Japan's goal of "offensive IT investment" *For more details, please refer to the PDF document or feel free to contact us.

• Integrated operation management

"EMOROCO" is a concierge system that uses artificial intelligence to "understand" customer experiences and emotions through IT. In addition to traditional CRM functions, it has AI services specialized in customer service and a learning database. By utilizing algorithms from CRM customer information, it extracts deep information including customer personality and emotions, enabling personalization. Please feel free to contact us when you need assistance. 【Features】 ■ Utilization of collective intelligence ■ AI algorithms specialized in customer service ■ Flexible platform *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"Arcury" is a proposal-based business matching site equipped with EMOROCO, an artificial intelligence specialized in customer service for traditional e-commerce sites. General consumers (individual members) can register their own hobbies and preferences, while businesses (corporate members) can register product features and target demographics. EMOROCO analyzes customer needs and products, suggesting suitable goods and services to potential customers. Please feel free to contact us if you have any inquiries. 【Demo Scenario】 1. Creation of scheduled distribution 2. Transition to the distribution screen 3. Introduction of features on the viewing screen 4. Preparation for distribution *For more details, please refer to the PDF document or feel free to contact us.

• Software (middle, driver, security, etc.)

We would like to introduce our "Town Revitalization Solution." After thorough information management (CRM × AI), we provide cutting-edge IT education curricula by experts in drone and IT technology who are active in the front lines, tailored to each individual as the most suitable solution. By creating new employment and even industries, we contribute to the increase of residents through the realization of a vibrant town development. 【Strengthening Disaster Prevention Functions】 ■ Securing communication networks and rapid safety checks ■ Quick and safe approaches for the elderly and those requiring care *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

The "Real Estate Template" is a Dynamics-specific solution designed for real estate brokerage businesses, assuming the use of Dynamics 365 Sales as the CRM platform. It supports the daily work of sales representatives. The interaction of each function is a key feature of this template. For example, emails and tasks are recorded linked to cases and customers, enabling personalized customer management. 【Implementation Process】 1. Requirement Definition 2. Completion of Various Settings 3. Implementation 4. Operation *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"ECOROMO ERM" is a solution for the Japanese educational market based on Microsoft Dynamics 365. By integrating, sharing, and utilizing information centered around students, it enables continuous communication throughout their lives, achieving the goal of becoming a "preferred university." Please feel free to contact us when needed. 【Features】 ■ Realization of strategic student recruitment ■ Implementation of detailed employment support ■ Continuous centralized management of student information and communication ■ Realization of one-on-one education and active learning ■ Ongoing and regular monitoring of attendance information, course enrollment, club activities, collaboration with professors, application and notification information, etc. *For more details, please refer to the PDF materials or feel free to contact us.

• Other information systems

"EMOROCO IR" is an entertainment-oriented solution aimed at improving customer service through the utilization of smart check-in and remote concierge services. By analyzing and utilizing customer information, local information, and recommendation data, it is possible to connect with repeat customers. We provide remote concierge services by leveraging the collected and analyzed information. [Features] - Streamlining hotel operations - Acquiring repeat customers - Enhancing hospitality *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"EMOROCO HRM" is a hospital information integration solution that supports staff in utilizing information across a wide range of operations. It establishes relevance among elements related to daily operations (people, things, activities, results, etc.) and achieves management that includes a time axis. It promotes the sharing of information related to operations, facilitates continuous analysis and improvement, and supports the efficiency of operations. 【Features】 ■ Supports the efficiency of all staff working in hospitals ■ Quickly and flexibly responds to new requests and process changes ■ Significantly reduces total costs through platform standardization ■ Enhances security related to data management ■ Minimizes the impact of changes to core systems *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

"CRM Integrator" is a product that enables optimal integrated operation of CRM by partners of Microsoft Dynamics 365. We offer a "CRM Operation Maintenance and Stabilization Support Service Pack" as a substitute service for the operational maintenance and stabilization when using an optimized CRM through integrated management. Please feel free to contact us when you need assistance. 【Features】 ■ Achieves optimal integrated operation of CRM *For more details, please refer to the PDF materials or feel free to contact us.*

• Integrated operation management

We would like to introduce the "Dynamics 365 (CRM) Adapter" that we handle. By using this product, various operations on Microsoft Dynamics CRM become possible. By selecting and combining existing adapters from ASTERIA WARP, data integration between Microsoft Dynamics CRM and external systems can be handled flexibly. Furthermore, since it allows for the construction of a data integration platform without programming, it significantly reduces the development and maintenance effort and costs associated with custom development via APIs. 【Features】 ■ Easily connect and integrate various products and services ■ Reduce development and maintenance effort ■ Enable record operations on user-defined entities *For more details, please refer to the PDF document or feel free to contact us.

• AC adapter

The "uSonar Adapter" is a product that integrates with the data integration tool "uSonar," which features Japan's largest corporate database "LBC" provided by Landscape Co., Ltd., allowing users to access up-to-date corporate information at all times. By selecting and combining existing rich adapters from ASTERIA, the integration between uSonar and external systems can be flexibly accommodated, leading to improved accuracy of corporate information and reduced maintenance costs. Please feel free to contact us if you have any inquiries. 【Provided Features】 ■ LbcMatch Component ■ LbcDetailsGet Component ■ LbcUpdateGet Component *For more details, please refer to the PDF document or feel free to contact us.

• AC adapter

The "Business Prosperity with Business Cards Adapter" is a product provided by Yamato System Development that enables the acquisition, addition, and updating of business card information in conjunction with the business card utilization promotional support service "Business Prosperity with Business Cards." By combining it with the existing rich adapters of ASTERIA WARP, the integration of "Business Prosperity with Business Cards" and external systems can be flexibly accommodated, allowing for the utilization of business card information at a low cost. Please feel free to contact us when you need assistance. 【Provided Functions】 ■ BizCardGet Component ■ BizCardGetCount Component ■ BizCardCreate Component ■ BizCardUpdate Component *For more details, please refer to the PDF document or feel free to contact us.

• AC adapter

"BizCync" is a solution that integrates business card information into "Dynamics 365" through collaboration with "Business Card for Prosperity." The greatest feature of the integrated CRM "Dynamics 365" is that everything is managed around the "customer." Instead of each department having its own database, using "Dynamics 365" allows for the sharing of customer information across departments. [Supported Versions of Microsoft Dynamics CRM] ■ Dynamics CRM Online (2016) ■ Dynamics CRM 2016 (On-Premises) ■ Dynamics 365 (Online), Dynamics 365 (On-Premises) *For more details, please refer to the PDF document or feel free to contact us.

• connector

"DEXPath" is a product that enables support for travel expense reimbursement using activities from Microsoft Dynamics 365. It provides components to enable automatic output of local transportation costs during expense reimbursement. If you have been creating transportation costs or expense reimbursements in Excel for visits or entering them directly into a system, you can simplify this process by using this product. 【Provided Functions】 ■ Input assistance component for nearest station input ■ Transportation cost detail output component through automatic route calculation ■ Route calculation setting component *For more details, please refer to the PDF materials or feel free to contact us.

• Other information systems

"WorkflowUtility" is a user-defined workflow activity that provides functions such as arithmetic operations and aggregation. By implementing it, you can focus on the essential development of your business. This enables a reduction in time and effort in development, operations, and maintenance. Additionally, it can be used in workflows and operations, and you can choose execution triggers from the diverse patterns they offer. [Provided Functions] ■Operate ■Aggregate ■Utility *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

At Arcus Japan, we offer a flat-rate subscription service to support companies implementing Dynamics CRM. We address common post-implementation issues such as "an error suddenly occurred and it stopped" or "I want to add or improve features." Additionally, we provide training that is frequently used on the Microsoft platform. [Examples of Solutions (Excerpt)] ■ Help Desk Services ■ System Maintenance Services ■ Version Upgrade Support Services ■ CRM Adoption Support Services ■ End-User Operation Support *For more details, please refer to the PDF document or feel free to contact us.

• Internal Control and Operational Management

The "Edge Drone" is a solution that incorporates edge computing-based IoT integration software with AI capabilities in the flight controller. This product is equipped with essential features for a safe and secure drone system, including "advanced maneuvering," "security measures," and a "flexible platform." Additionally, we offer an "agricultural spraying drone" that reduces the time required for pesticide application. 【Main Features of Edge Drone】 ■Automatic flight ■Autonomous photography ■Obstacle avoidance ■Automatic route planning ■Security measures *For more details, please refer to the PDF document or feel free to contact us.

• Color camera

"Edge Drone" is an autonomous flight drone platform developed by LiberDaji LLC, which incorporates edge computing-based IoT integration software into its flight controller. It enables more advanced route settings, such as obstacle avoidance that cannot be achieved with conventional automatic flight and uploading of shooting data to the cloud according to specific applications. Additionally, it implements advanced security measures for the drone, such as encrypting data obtained from sensors and cameras and deleting it after uploading to the cloud. 【Features】 ■ Advanced autopilot through edge computing ■ Encryption and storage of data obtained from sensors and cameras ■ Deletion of data after uploading to the cloud ■ Minimization of risks in case of expected loss ■ Flexible platform *For more details, please refer to the PDF document or feel free to contact us.

• others

This service is a welfare program that supports corporate health management. Considering the situation where many companies find it difficult to have employee cafeterias, our company provides healthy home-cooked meals, enabling companies to offer subsidies so that employees can enjoy healthy meals. It is a subscription model service that shares healthy home-cooked meals and ozoni bar "Zen" among each company. [Recommended for companies like these] ■ Want to have an employee cafeteria ■ Want to pay attention to employee health management ■ Want to enhance welfare benefits and improve employee satisfaction (ES) ■ Want to provide generous economic treatment for employees *For more details, please refer to the PDF materials or feel free to contact us.

• Other services