M-SOLUTIONS Product Lineup

"Smart at reception" is an iPad reception system that can utilize existing internal lines. It recreates an advanced and stylish reception at a low cost. Since it is a service provided by a SoftBank group company, you can use it with peace of mind. 【Features】 ■ Utilizes existing PBX, effectively leveraging assets ■ Compatible with cloud-based phone systems like Dialpad ■ Supports various communication methods, including phone calls, emails, Slack, LINE WORKS, and Chatwork notifications ■ Management of visitor entry and exit history ■ Integration with schedulers (Office365, G Suite) for planned visits ■ AI reception function with voice reception and learning capabilities * For more details, please refer to the PDF document or feel free to contact us.

"Smart at reception for FACTORY" is an unmanned reception system using an iPad that addresses the unique reception challenges and methods specific to factories, such as congestion at the reception, visitor management, and security measures. It accommodates reception items and visitor reservation methods unique to factories. You can set the visiting period for each visitor (contractor) and also handle group receptions when multiple people visit. It is possible to record factory-specific items, such as the purpose of the visit and vehicle numbers. You can add visitors on the day of their visit, even if they do not have an appointment, while keeping a record of all entrants and issuing entry passes for everyone. 【Three Features】 ■ Reception items and visitor reservation methods unique to factories ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of entrants in case of accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

We would like to introduce our iPad unattended reception system, "Smart at reception for FACTORY." This system addresses one of the challenges faced at factory receptions: the dissatisfaction of vendors regarding the time-consuming reception process. It allows for the setting of visit periods for each vendor and supports group receptions when multiple people visit. It can also record factory-specific information, such as the purpose of the visit and vehicle license plate numbers. [Features] ■ Reception items unique to factories that accommodate visit reservation methods ■ Entry and exit records for all visitors, with the ability to print visitor badges ■ Confirmation of the safety of visitors during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

We would like to introduce our iPad unattended reception system, "Smart at reception for FACTORY." It addresses one of the challenges at factory receptions: the trouble of visitors being unable to make their appointments due to congestion at the reception. Whether there is an appointment or not, visitors can be added to the reception on the same day. It allows for the issuance of entry passes for all visitors while keeping a record of all entrants. 【Features】 ■ Reception items unique to factories that accommodate visitor reservation methods ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of entrants in case of accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

We would like to introduce our iPad unmanned reception system, "Smart at reception for FACTORY." This system addresses one of the challenges faced at factory receptions: the burden on security personnel due to tasks such as recording visitor entries and exits and contacting the responsible person by phone. It allows for the setting of visit periods for each visitor (contractor) and supports group receptions when multiple people visit. It can also record factory-specific information, such as the purpose of the visit and vehicle license plate numbers. 【Features】 ■ Reception items unique to factories that accommodate visit reservation methods ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of entrants during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

We would like to introduce our iPad unmanned reception system, "Smart at reception for FACTORY." It addresses one of the challenges faced at factory receptions: the difficulty for factory staff of having to shuttle back and forth between the site and the office every time a visitor arrives. The system allows for setting visit periods for each visitor (contractor) and supports group check-ins when multiple people arrive together. It keeps a record of all entrants while enabling the issuance of entry passes for everyone. 【Features】 ■ Reception items unique to factories that accommodate visit reservation methods ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of entrants during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

One of the benefits of our iPad unattended reception system, "Smart at reception for FACTORY," is the reduction of the workload in reception duties. At the entrance of the factory, contractors and visitors can handle their own entry and exit procedures and contact the relevant personnel. Since phone and chat support can be done anywhere via smartphone, there is no need for staff to move around for reception duties, which increases work efficiency. 【Benefits of Implementation】 ■ Reduction of reception workload ■ Cost savings ■ Reduced waiting time at reception ■ Management of entry and exit records for all visitors ■ Improved security *For more details, please download the PDF or feel free to contact us.

One of the benefits of implementing our iPad unattended reception system, "Smart at reception for FACTORY," is cost reduction. At the entrance of the factory, contractors and visitors can handle their own entry and exit procedures and contact the responsible person. This reduces the labor costs of security personnel. Since phone and chat support can be handled from anywhere via a smartphone, there is no need to move for reception duties. This also increases work efficiency. 【Benefits of Implementation】 ■ Reduction of reception workload ■ Cost savings ■ Reduced waiting time at reception ■ Management of entry and exit records for all visitors ■ Improved security *For more details, please download the PDF or feel free to contact us.

One of the benefits of our iPad unattended reception system, "Smart at reception for FACTORY," is the management of entry and exit records for all visitors. Whether they have an appointment or not, visitors can be added at the reception on the day of their visit. This allows us to keep a record of all entrants while issuing entry passes for everyone. Additionally, since we can maintain entry and exit records for all visitors, we can also confirm the safety of visitors inside the factory during accidents or natural disasters. 【Benefits of Implementation】 ■ Reduction of reception workload ■ Cost savings ■ Reduced waiting time at reception ■ Management of entry and exit records for all entrants ■ Improved security *For more details, please download the PDF or feel free to contact us.

One of the benefits of our iPad unattended reception system, "Smart at reception for FACTORY," is the reduction of waiting times during check-in. At the entrance of the factory, vendors and visitors can independently process their entry and exit and contact the responsible person. The check-in process is smooth with the use of an iPad and a QR code, which shortens waiting times. We can set visit periods for each visitor (vendor) and accommodate group check-ins for multiple visitors. 【Benefits of Implementation】 ■ Reduction of reception workload ■ Cost savings ■ Reduction of waiting times during check-in ■ Management of entry and exit history for all entrants ■ Improved security *For more details, please download the PDF or feel free to contact us.

One of the benefits of implementing our iPad unattended reception system, "Smart at reception for FACTORY," is the improvement in security. You can set visiting periods for each visitor (contractor) and accommodate group receptions when multiple people visit. It is also possible to record factory-specific items, such as the purpose of the visit and vehicle license numbers. Additionally, since all visitors' entry and exit records can be maintained, it allows for confirming the safety of visitors present in the factory during accidents or natural disasters. 【Benefits of Implementation】 ■ Reduction of reception workload ■ Cost savings ■ Reduced waiting time at reception ■ Management of entry and exit history for all entrants ■ Enhanced security *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where the "Smart at reception" system was implemented at Aijec Group Co., Ltd. At the company, administrative staff were handling reception phone calls, and it was anticipated that transitioning to a free address system would make it difficult to manage these calls. Additionally, every time a visitor arrived, reception duties would arise, preventing staff from focusing on their main tasks. To address this, they implemented our system, which has a proven track record of integration with the already installed IZUMO PBX. This helped prevent confusion in reception duties, and depending on the operation of the location, unnecessary call handling was eliminated, allowing staff to concentrate on their own work. 【Reasons for Implementation】 - Administrative staff were handling reception phone calls, but it was anticipated that transitioning to a free address system would complicate call management. - Administrative staff were handling reception phone calls, but every time a visitor arrived, reception duties would arise, making it difficult to focus on their main work. - A system was needed to connect reception phone calls directly to each employee's smartphone. *For more details, please download the PDF or feel free to contact us.*

We would like to introduce a case where Kengo Kuma & Associates implemented the iPad-based reception system "Smart at reception." They were looking for a reception system compatible with Teams calls, so they conducted a short trial and quickly decided to implement it. Previously, calls were made from the reception desk using a fixed phone intercom, and the general affairs staff would relay the calls, which resulted in unnecessary tasks as they had to search for the appropriate person each time. However, after the implementation, contacts are now delivered directly to the relevant personnel, allowing the general affairs staff to focus on other tasks. [Situation Before Implementation] - They were looking for a reception system compatible with Teams calls. - Calls were made from the reception desk using a fixed phone intercom, and the general affairs staff were relaying the calls. - A fixed phone, intercom number chart, and seating chart were placed at the reception. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case where the reception system "Smart at reception" was implemented at Apaman Shop Holdings Co., Ltd. In the traditional style of having a fixed telephone, calls were first received by the General Affairs Department and then relayed internally, which took time for internal communication. Additionally, the workload on the General Affairs Department was significant, leading to situations where customers had to wait. After the implementation, calls can be made directly to the visiting department, significantly reducing the relay work of the General Affairs Department and making the reception of customers smoother. We have also received feedback that users appreciate the ability to expand necessary functions after actual use. [Challenges] - In the traditional style with fixed phones, calls were first received by the General Affairs Department before being relayed internally, causing delays in internal communication. - The workload on the General Affairs Department was heavy, resulting in cases where customers had to wait. - It was essential to retain the telephone functions as they were. *For more details, please download the PDF or feel free to contact us.*

We would like to introduce a case where SB Technology Corporation implemented "Smart at reception." They had adopted a system that displayed a list of employees and their internal extension numbers on a PC monitor at the reception, allowing visitors to check the list and make internal calls. However, with the relocation of their office, they considered a smart reception system that could handle visitors without staff. The ease of operation provided by the combination of an iPad and a highly versatile application was a key factor in their decision to implement it. After the implementation, not only did it eliminate the need for the general affairs department to handle phone calls, but it also reduced unrelated internal calls, such as sales inquiries, compared to the old system that publicly displayed the entire list on the reception PC, thereby enhancing security. [Reasons for Implementation] - The old system was lower cost than having staff at the reception, but it appeared somewhat rugged. - To maintain a simple and sophisticated atmosphere in the new office, they sought a smart reception system that could handle visitors without staff. *For more details, please download the PDF or feel free to contact us.*

At Mixi, Inc., we have introduced the reception system "Smart at reception" as part of the replacement of telephone equipment across the entire group and the introduction of FMC. Initially, we operated by receiving calls on an iPhone instead of a fixed phone via PBX from a system on an iPad. However, with the introduction of Slack across the entire group, we modified the functionality to send visitor notifications directly to Slack via DM from "Smart at reception." Additionally, to reduce operational costs for administrators, we added a feature for bulk registration of user IDs in Slack and the registration of profile pictures by administrators. We believe that displaying profile pictures is an important feature for customers who search by last name, and we have received positive feedback about it. [Reasons for Implementation] - Replacement of telephone equipment across the entire group and introduction of FMC - Increased from two locations to three at the time of implementation, replacing all after-hours reception from fixed phones *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study of the implementation of the reception system "Smart at reception" at Hands Corporation, which sells useful daily goods for living throughout Japan. With the transition to a free-address system at the headquarters, we have been advancing the operation of the cloud IT phone service "Dialpad" and adopted this system that can be integrated. Customers can easily search for employees from an iPad placed at the reception, allowing for reception without having to dial phone numbers. Additionally, we were able to resolve issues such as "the text is too small and hard to read" that arise from paper internal phone directories. 【Case Overview】 ■ Challenges - Implementation of a reception system that can be integrated with the IT phone service "Dialpad" due to the transition to a free-address system within the company. ■ Deciding Factors for Implementation - The UI is sophisticated. - Internal directories can be easily modified online. *For more details, please download the PDF or feel free to contact us.

We would like to introduce a case study of the implementation of "Smart at reception" at Hankyu Hanshin Real Estate Co., Ltd., which focuses on real estate business. With the expansion of the company's business, the number of employees has increased, prompting a consideration of a free address system. At that time, each employee was provided with a fixed telephone, and calls from the reception were directed to each individual's fixed phone, necessitating a system to route calls from the reception to each employee's smartphone. After the implementation, calls from the reception could be directed to each employee's smartphone, freeing them from fixed telephones. Additionally, it was integrated with "LINE WORKS," which allowed for reception information notifications. [Reasons for Implementation] - Due to the increase in employees accompanying business expansion, the floor became cramped, leading to the consideration of a free address system. - There was limited free space on the floor, and a large amount of paperwork occupied a corner of the floor. *For more details, please download the PDF or feel free to contact us.

This article introduces a method to ensure the measurement of visitors' body temperature for those who want to "conduct temperature checks for visitors as a measure against infectious diseases," "but find it difficult to verbally prompt visitors for temperature checks and often forget," and "would like to know a way to naturally encourage temperature checks." Measuring visitors' body temperature can be achieved by integrating the reception system with a temperature detection system. By incorporating a process to measure temperature before calling the responsible person through the reception system, you can ensure that visitors' body temperatures are accurately measured. *For more details, you can view the blog through the related links. For further information, please download the PDF or feel free to contact us.*

Are you a representative managing a mass retailer or retail store facing the following customer service challenges? - A customer visited the store and seemed to have questions about a product, but the employee was absent from the sales floor due to other duties. The customer gave up and left the store, resulting in a lost sales opportunity. - Although the employee was able to assist the customer, they lacked specialized knowledge about the products and could not guide the customer to a purchase. - Employees frequently move between the sales floor, register, back office, and other areas, which puts a burden on them. Customer service is a crucial task that involves providing the optimal products based on customer needs. However, the work of store employees is not limited to customer service alone. They often handle various tasks, including back office management, administrative work, and register duties. *For more details, you can view the blog through the related link. For further information, please download the PDF or feel free to contact us.*

Universities and vocational schools have more students than elementary, junior high, and high schools, so they have larger campuses and multiple buildings. Professors and lecturers move around the campus for each class, which can make it difficult for those who want to visit them to catch them. This article provides methods for those managing universities and vocational schools to facilitate smooth communication with professors and lecturers. *For more detailed information, please refer to the related links. For further details, you can download the PDF or feel free to contact us.*

By implementing Dialpad, it becomes possible to make phone calls from various devices such as iPads and PCs. You can eliminate fixed phones from the office and handle external calls anytime and anywhere. However, a challenge when introducing Dialpad is the reception phone. Because of the reception phone, there arises a need to keep the fixed phone. In this article, we will introduce a reception system that can serve as a substitute for the reception phone and can be integrated with Dialpad, aimed at those considering or already implementing Dialpad. *For more detailed content of the blog, you can view it through the related links. For more information, please download the PDF or feel free to contact us.*

This article provides key points for selecting a reception system aimed at those belonging to large corporations. You can learn about which reception systems are recommended for large companies. If you are a representative from a large corporation considering a reception system, please take a look. *For more detailed content of the blog, you can view it through the related links. For more information, please download the PDF or feel free to contact us.

We want to implement a reception system in our company. However, the existing cloud-based reception systems do not have the features we desire. Is there a reception system that can be flexibly developed and customized? Do you have similar concerns? Cloud services are designed to be used by multiple customers for a single service. Therefore, you generally have to use the features that are provided. However, this may result in insufficient functionality that does not fit your company's reception operations. M-SOLUTIONS offers Smart at reception as a reception system, but we are also a company that conducts system development (SI). Since we excel in system development, we continuously add features to Smart at reception according to our customers' requests. *You can view the detailed content of the blog through the related links. For more information, please download the PDF or feel free to contact us.

Recently, an increasing number of companies are introducing non-contact reception systems as part of their infection control measures, leading to the automation of office receptions. Office visits can be either by appointment or without an appointment, but the unmanned reception system "Smart at reception," which uses an iPad, accommodates both types of visits. *For more details, you can view the blog through the related link. For further information, please download the PDF or feel free to contact us.*

The reception system "Smart at reception" allows visitors to either scan a QR code they received in advance with an iPad or select their destination. This will display a screen to notify the responsible person of their arrival. There are two methods to inform the responsible person of the visitor's arrival: "call," where the visitor speaks directly with the responsible person, and "notification," which can be done via email or chat tools. Smart at reception supports both calls and notifications, and it is also possible to perform both simultaneously. In either case, the visitor simply needs to press the "call" or "notify" button on the displayed screen. *For more details, you can view the related links on the blog. For further information, please download the PDF or feel free to contact us.*

In recent years, the way we work and how we interact with customers have been reevaluated, and the number of visits has also decreased. What used to be primarily conducted face-to-face has shifted online, and while some tasks can now be completed more quickly, there are likely many companies that find themselves confused by new systems and situations. Therefore, this time we will focus on telephone reception and reception systems, explaining each in detail. *For more detailed content of the blog, you can view it through the related links. For more information, please download the PDF or feel free to contact us.*

In recent years, groupware equipped with the necessary tools for business has been increasingly moving to the cloud. Companies considering the introduction of new groupware, as well as those looking to replace their existing systems, are likely concerned about the integration with other systems they use internally. This time, we will introduce the features of the unmanned reception system "Smart at reception" from the perspective of its integration with Google’s cloud-based groupware "Google Workspace." *For more detailed information, please refer to the related links. For further details, you can download the PDF or feel free to contact us.*

I believe there are quite a few companies considering the introduction of an unmanned reception system for the purpose of business improvement. In that case, it would be important to confirm whether it can be integrated with the groupware you are currently using. This time, we will introduce the integration features with Microsoft 365 from Microsoft. *You can view the detailed content of the blog through the related link. For more information, please download the PDF or feel free to contact us.*

We would like to introduce a case study of the implementation of the reception system "Smart at reception" at TKC Corporation, which provides information services to accounting firms and local public organizations. Amid the push for telework during the COVID-19 pandemic, it became necessary to review the main and reception phone lines, which could only be handled via fixed phones. We combined the cloud PBX "ConnecTalk" with this system and implemented it simultaneously across 62 locations nationwide. When visitors perform reception operations on an iPad, they are directly connected to the responsible person's smartphone via "ConnecTalk," eliminating the hassle of relaying calls. The ability to remotely maintain settings for all locations from a cloud management screen has also been highly praised. [Case Overview] ■ Challenges - The reception system's reliance on fixed phones hindered the promotion of telework. - Operational burden of managing reception settings for nationwide locations individually. ■ Results - Successfully eliminated the hassle of relaying calls. - Achieved reception support that is not bound by location. *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study of the implementation of the reception system "Smart at reception" at Kagome Co., Ltd., which is working to address various social issues through food. With the transition to a cloud-based PBX, the existing reception system became incompatible, prompting the consideration of a new reception system. This system was chosen as it met the three requirements: "mobile phone compatibility," "cloud service," and "easy installation." Two units were installed at the Nagoya headquarters and one unit at the Tokyo headquarters, operated using iPads with LTE connections. Previously, complex setup tasks were required using dedicated computers and USB memory, but with cloud management, remote configuration changes became possible, significantly reducing the workload. 【Case Overview】 ■Challenges - Transition to a reception system compatible with cloud PBX - Operational burden of configuration changes across multiple locations ■Deciding Factors for Implementation - Easy installation without the need for construction; can be used simply by placing it *For more details, please refer to the related links or feel free to contact us.

We would like to introduce a case study where the reception system "Smart at reception" was implemented at San-ei Co., Ltd., which is engaged in publishing businesses such as automobile magazines and fashion magazines. During the COVID-19 pandemic, as telecommuting became established and the reduction of office size and the promotion of free address systems progressed, approximately 30 fixed telephones were abolished. In response to the challenge of losing the internal phone function at the reception, this system, which can be linked with UniTalk, was adopted. When visitors check in using an iPad, the Teams app of the responsible department members rings simultaneously through UniTalk, allowing reception operations to be carried out smoothly even in a free address environment. [Case Overview] ■ Challenges - Reception response after the abolition of fixed telephones due to the implementation of free address systems - The issue of delivery personnel and suppliers being unable to contact employees directly ■ Key Factors for Implementation - Capability to link with UniTalk - Installation completed simply by preparing an iPad without the need for construction - Reliability as a SoftBank-related company *For more details, please refer to the related links or feel free to contact us.

The video call feature of "Smart at reception" uses Microsoft Teams or FaceTime. Since it is a video call via the app (Microsoft Teams or FaceTime), there is no need for a separate phone service contract, and the call is free of charge, allowing video calls to connect customers at the reception with the office. When using the video call feature, you can also use text notifications to the person in charge at the destination (notifications via chat tools or email). *You can view the detailed content of the blog through the related link. For more information, please feel free to contact us.

I believe that many companies have introduced Microsoft Teams to improve work efficiency, triggered by "work style reform" and "improvement of work-life balance." After the COVID-19 pandemic, online communication and telework have become widely adopted, but on the other hand, I hear discussions about Teams not being well-established within companies and its utilization not progressing. If the use of Microsoft Teams is incorporated into the flow of daily operations, it is expected that opportunities to use Teams will increase. In this article, I will explain the integration features of the unmanned reception system "Smart at reception" and Microsoft Teams from that perspective. *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.*

Smart at reception, provided by M-SOLUTIONS Inc., streamlines reception operations for offices and facilities and has integrated with kintone (provided by Cybozu, Inc.), which allows users to create business applications without coding. This integration enables the utilization of reception history data from Smart at reception within kintone. This article explains how Smart at reception and kintone are integrated and the benefits of this collaboration. *For more details, please refer to the related links. Feel free to contact us for more information.*

Due to the aging of PBX systems and the review of telephone environments within offices, more companies are transitioning from on-premises PBX to cloud PBX. There are various cloud PBX services available, one of which, UniTalk, enables external calls using the company's fixed phone number from devices compatible with Microsoft Teams (hereinafter referred to as Teams). *For more details, you can view the blog through the related link. Please feel free to contact us for more information.

Customers visiting the factory "The reception at the factory always takes time due to procedures and is congested..." Factory reception staff "The visitor registration process is cumbersome..." Factory on-site staff "Every time a visitor comes, we have to go back and forth to the site..." Have you felt these challenges at the factory reception? This is a challenge faced by many companies that own factories, and it can be resolved with an advanced reception system. In this article, we will broadly explain the importance and challenges of factory reception, and how advanced reception systems can address these issues. *For more details, please refer to the related links. Feel free to contact us for more information.*

Many people may have the same concern: they want to implement a reception system but don't know where to start... Reception systems are being adopted by many companies to facilitate visitor management, improve operational efficiency, reduce costs, and enhance security. In this article, we will provide a detailed explanation of the steps to implement a reception system, including pricing, features, recommended products by industry, and operational points after implementation. If you are considering introducing a reception system, please use this as a reference. *You can view the detailed content of the blog through the related links. For more information, feel free to contact us.*

As the digitalization of offices progresses, more companies are considering the transition from traditional telephone reception to digital reception systems. The reception area can be considered the "face of the office," but while many may want to implement a "trustworthy system," they also feel the need to "keep costs and effort to a minimum." Therefore, this article will explain key points to keep in mind for those looking for a simple and inexpensive reception system. *For more details, please refer to the related links. Feel free to contact us for more information.*

Are you facing these challenges in your reception operations? - Rising labor costs make it difficult to allocate sufficient staff to stores or facilities. - You want to assign specialized staff to the sales floor, but there is a shortage of personnel. - You want to extend reception hours, but hiring is lagging behind. - The reception area is far from the work location, making movement cumbersome. - Implementing a specialized reception system requires setting up lines, which is cumbersome. - You want to introduce a remote customer service and guidance system in-house. To address these challenges, M-SOLUTIONS Inc. has released a new service, the cloud-based reception system "Smart at reception," utilizing iPads. This will streamline reception and customer service operations, alleviating issues related to labor shortages and costs. If you are interested, please check it out. *You can view detailed content on the blog through the related link. For more information, feel free to contact us.

Are you facing the following challenges when considering a cloud PBX? - Considering the abolition of fixed telephones for the introduction of free address - Although there is a prospect of operating with a cloud PBX, a fixed telephone remains at the reception - Want to know about reception systems that can be integrated with cloud PBX These challenges can be resolved through the integration of cloud PBX and unmanned reception systems. This article explains the basic knowledge of cloud PBX and unmanned reception systems, methods of integration, benefits of integration, and recommended products. Please read until the end. *You can view detailed content of the blog through the related links. For more information, feel free to contact us.

In recent years, the reception operations of companies have rapidly digitalized, accelerating the transition from traditional human interaction to unmanned and tablet-based solutions. Various social factors, such as labor shortages, infection control measures, and the increasing demand for operational efficiency, are behind this trend. However, even though "reception systems" can be broadly categorized, the types, implementation forms, and functions vary widely, making it difficult for newcomers to envision them. This article aims to provide a systematic and easy-to-understand explanation for those considering the introduction of a reception system, starting from the basics of "what is a reception system," to representative functions, implementation benefits, the actual usage flow, and points to be cautious about. By the time you finish reading this article, even if you are hearing about this for the first time, you should be able to have a framework for deciding whether or not to implement it within your organization. *For more detailed content of the blog, please refer to the related links. Feel free to contact us for more information.

The reception duties that influence a company's first impression. However, traditional staffed receptions face many challenges related to labor costs and security, and the inefficiency of taking time to respond is also evident. The demands on reception, such as visitor management, infection control measures, and BCP (business continuity planning) compliance, are increasing year by year. In this context, the "corporate reception system" utilizing tablets and facial recognition is gaining attention. It allows for smooth operations even without staff, leading to increased efficiency in reception duties, enhanced security, and improved corporate image. This article explains the basic knowledge of corporate reception systems, the benefits of implementation, case studies, and key points for successful selection, while also introducing appropriate usage methods tailored to different industries and company sizes. For those looking to reevaluate their reception duties or promote DX (digital transformation), this content is packed with practical tips, so please take a look. *For detailed blog content, you can view it through the related links. For more information, feel free to contact us.

In today's world, where labor shortages are becoming increasingly serious, the efficiency of operating stores and facilities has become an urgent issue. Particularly in the service industry, while securing staff is becoming difficult, providing high-quality service to customers is essential. This is where "unmanned service systems" are gaining attention. In this article, we will introduce four unmanned service systems that are currently highly regarded in the market. We will provide a detailed explanation of each system's features, strengths, and implementation effects, so those considering adoption should definitely use this as a reference. *For more detailed information, please refer to the related links. Feel free to contact us for further inquiries.*

As the labor shortage becomes more serious, there is a rapidly increasing focus on "unmanned customer service" in the retail and service industries. The reduction of personnel in stores is not only about cutting labor costs but also contributes to maintaining the quality of customer service, improving operational efficiency, and serves as a measure against infectious diseases. However, there are still few people who accurately understand what "unmanned customer service" specifically entails, what tools and implementation methods are available, and what the advantages, disadvantages, and challenges are when actually introducing it. This article will clearly explain what "unmanned customer service" is, as well as the effects and concerns that can be gained from its implementation, the types of tools that should be selected, and examples of implementation by industry. If you are considering the introduction of unmanned customer service or are interested in the latest customer service technology, please read through to the end. *For more detailed content of the blog, you can view it through the related links. For more information, feel free to contact us.