M-SOLUTIONS Product Lineup

We would like to introduce our iPad unmanned reception system, "Smart at reception for FACTORY." It addresses one of the challenges faced at factory receptions: the difficulty for factory staff of having to shuttle back and forth between the site and the office every time a visitor arrives. The system allows for setting visit periods for each visitor (contractor) and supports group check-ins when multiple people arrive together. It keeps a record of all entrants while enabling the issuance of entry passes for everyone. 【Features】 ■ Reception items unique to factories that accommodate visit reservation methods ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of entrants during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

"Smart at reception for FACTORY" is an unmanned reception system using an iPad that addresses the unique reception challenges and methods specific to factories, such as congestion at the reception, visitor management, and security measures. It accommodates reception items and visitor reservation methods unique to factories. You can set the visiting period for each visitor (contractor) and also handle group receptions when multiple people visit. It is possible to record factory-specific items, such as the purpose of the visit and vehicle numbers. You can add visitors on the day of their visit, even if they do not have an appointment, while keeping a record of all entrants and issuing entry passes for everyone. 【Three Features】 ■ Reception items and visitor reservation methods unique to factories ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of entrants in case of accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

"Smart at reception for FACTORY" addresses unique challenges at factory receptions, such as "always taking too long for reception and causing congestion at the entrance." By utilizing an iPad and QR codes, it enables a smooth check-in process for visitors. This contributes to reducing wait times at reception and alleviating congestion at the entrance. 【Product Features】 ■ Reception items unique to factories, accommodating visitor reservation methods ■ Record of all visitors' entry and exit, with the capability to print entry passes ■ Confirmation of the safety of entrants during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

"Smart at reception for FACTORY" addresses unique challenges faced at factory receptions, such as the difficulty of managing paper records for all visitors' entry and exit logs. It automatically records and manages the entry and exit logs of all visitors through the system. While keeping a record of all entrants, it allows for the issuance of entry passes for everyone. Please feel free to contact us when you need assistance. 【Product Features】 ■ Reception items unique to factories that accommodate visitor reservation methods ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of entrants during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

"Smart at reception for FACTORY" addresses unique challenges specific to factory reception, such as "high workload for security reception duties." It allows for the recording of all visitor entry and exit, enabling the confirmation of the safety of visitors inside the factory during accidents or natural disasters. Even when not connected to the network, the entry and exit list can be checked on an iPad, allowing for immediate situation assessment. 【Product Features】 ■ Reception items unique to factories that accommodate visitor reservation methods ■ Entry and exit records for all visitors, with the ability to print visitor badges ■ Confirmation of the safety of entrants during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

"Smart at reception for FACTORY" addresses unique challenges at factory receptions, such as "the difficulty of contacting the person in charge." It allows for setting visiting periods for each visitor (contractor) and can accommodate group receptions when multiple people visit. It can also record factory-specific information, such as the purpose of the visit and vehicle numbers. 【Product Features】 ■ Reception items unique to factories that support visit reservation methods ■ Entry and exit records for all visitors, with the ability to print entry passes ■ Confirmation of the safety of visitors during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

"Smart at reception for FACTORY" addresses unique challenges specific to factory reception tasks, such as the lack of systems that can handle these specific duties. It allows for the addition of visitors on the same day at the reception, whether they have an appointment or not. It keeps a record of all entrants while enabling the issuance of entry passes for everyone. Please feel free to contact us when you need assistance. 【Product Features】 ■ Reception items unique to factories that accommodate visitor reservation methods ■ Entry and exit records for all visitors, with the capability to print entry passes ■ Confirmation of the safety of entrants during accidents or natural disasters *For more details, please download the PDF or feel free to contact us.

Are you feeling that you cannot accurately grasp the situation in the factory and that improvements on-site are not progressing? In the manufacturing industry, unseen challenges at the site significantly impact productivity, quality, and delivery times. A solution that is gaining attention for this issue is 'visualization of the factory.' In the production areas of factories, invisible challenges such as delays in delivery, quality defects, and equipment troubles occur regularly. If these are left unaddressed, it can lead to decreased operational efficiency and lower customer satisfaction. As a solution to these challenges, 'visualization of the factory' is currently gaining attention. This article will explain the basics of factory visualization, the steps for implementation, useful tools, success stories, and points to consider to avoid failure. *For more details, you can view the related links. Please feel free to contact us for more information.

More and more companies are reviewing the enhancement of reception security as a safety measure for offices and facilities. In particular, the introduction of reception systems is gaining attention as an effective means against risks such as unauthorized intrusions and information leaks. However, many may have questions like "What level of functionality is necessary?" and "Is it really effective?" In this article, we will organize the overall picture of the security features included in reception systems, explaining the risks that can be prevented, the checkpoints during implementation, and actual case studies of implementation. We will specifically introduce how much safety can be enhanced through cloud integration and collaboration with physical security, which should clarify the appropriate design methods for reception security for your company. Please be sure to read until the end. *You can view the detailed content of the blog through the related links. For more information, please feel free to contact us.

The wave of DX (Digital Transformation) is sweeping across various industries. However, in the entry procedures for factories and logistics centers, paper-based analog management is still the mainstream, and inefficient operations are a challenge. This article introduces specific methods to solve the challenges in the entry procedures for factories and logistics centers and promote digitalization. In particular, it will provide valuable information for those in charge of companies aiming to improve the efficiency and safety of entry procedures at factories and logistics centers. *You can view the detailed content of the blog through the related links. Please feel free to contact us for more information.

Customers coming to the factory "The reception at the factory always takes time due to procedures and is congested..." Reception staff at the factory "The visitor registration process is quite cumbersome..." On-site staff at the factory "Every time a visitor comes, we have to go back and forth to the site..." Have you felt these kinds of challenges at the factory reception? This is a common issue faced by many companies with factories, and it can be resolved with a reception system. In this article, we will broadly explain the importance and challenges of factory reception, and how a reception system can solve these issues. *For more details about the blog, please refer to the related links. Feel free to contact us for more information.*

This article is aimed at those in the manufacturing industry. Do you face any of the following challenges with your factory's visitor reception duties? - It takes a long time for phone transfers, recording visitors, and temperature checks. - Employees at the transfer point are often away from their desks, causing delays in transferring and making visitors wait. - Employees are required to go back and forth between the factory and the office to confirm transfers. - You want to solve these issues, but implementing a full-fledged reception system requires construction and is difficult… There are various challenges in reception duties. In this article, we will introduce solutions to these challenges. *You can view more detailed content of the blog through the related links. For more information, please download the PDF or feel free to contact us.*

The wave of DX (Digital Transformation) is sweeping across various industries. However, in the entry procedures for factories and logistics centers, paper-based analog management is still the mainstream, and inefficient operations are a challenge. This article introduces specific methods to solve the challenges in the entry procedures of factories and logistics centers and promote digitalization. In particular, it will provide valuable information for those in charge at companies aiming to improve the efficiency and safety of entry procedures in factories and logistics centers. *For more details, you can view the related links. Please feel free to contact us for more information.

The iPad-based reception system "Smart at reception" has released a version specifically tailored for factory receptions, named "Smart at reception for FACTORY." Maintaining the user-friendliness of "Smart at reception," it incorporates various functions required in factories. This reduces the operational burden of factories that have many clients coming and going, and also achieves a reduction in labor costs. This article will provide a detailed introduction to "Smart at reception for FACTORY." *For more details, you can view the related links. For further information, please download the PDF or feel free to contact us.*

Responding to visitors from external sources in offices, factories, and medical institutions is an important issue in terms of both security and operational efficiency. Traditional paper records and verbal reception have limitations in the accuracy of entry and exit records and the management effort, and there are undeniable risks such as information leaks and unauthorized intrusions. Against this backdrop, interest in "Visitor Management Systems" that can digitally manage visitor entry and exit information is increasing. This article comprehensively explains the basic overview of visitor management systems, specific functions, benefits of implementation, and even case studies. To clearly introduce the effects of system implementation and how to choose the most suitable option for your company, the content is designed to be easily understandable, even for those considering implementation for the first time. *For more detailed information, please refer to the related links. For further details, you can download the PDF or feel free to contact us.

Visitor reception is an important task that influences the first impression of companies and facilities. However, with the increasing demand for non-contact services and a shortage of personnel, there are more situations where traditional staffed reception cannot adequately respond. This is where "reception AI" is gaining attention. By utilizing technologies such as tablet devices, voice agents, and facial recognition, it is possible to automate visitor check-in, guidance, and notifications to staff, thereby achieving both operational efficiency and an improved customer experience. This article will explain the social background that has led to the attention on reception AI, the typical benefits gained from its implementation, and will also organize and clearly explain key features such as facial recognition, voice interaction, and multilingual support from the basics. *For more detailed information, please refer to the related links. For further inquiries, feel free to download the PDF or contact us directly.*

Reception operations refer to the business processes that consistently handle visitor interactions, guidance, information management, internal notifications, and trouble resolution. While it is a crucial touchpoint that determines the first impression of a company or facility, the operations can easily become complicated, leading to issues such as dependency on specific individuals and variations in quality. Against this backdrop, there is an accelerating movement across various industries to standardize, streamline, and automate reception operations. Particularly in environments facing labor shortages, it is urgent to establish a system that maintains a consistent quality regardless of who is handling the reception. This article will explain practical methods for building reception operations. *For more details, you can view the related links. For further information, please feel free to download the PDF or contact us.*

In the manufacturing industry, which is plagued by issues such as labor shortages, aging equipment, poor quality, and reliance on specific individuals, "Factory DX (Digital Transformation)" is currently receiving significant attention. However, many may have questions such as, "What does Factory DX entail?" "How is it different from a smart factory?" and "How should we prepare the necessary tools and personnel?" This article aims to provide a clear explanation of the basic definitions and objectives of Factory DX for those responsible for production sites and management considering the introduction of DX. It will outline the necessary steps for implementation, how to gather appropriate tools and personnel, and key points to avoid failure. *For more detailed information, please refer to the related links. For further inquiries, feel free to download the PDF or contact us.*

As more companies in offices, hospitals, and stores consider wanting to "streamline reception operations" and "advance automation," there has been a rapid increase in companies looking into the implementation of reception systems. However, the overall costs necessary for implementation, including initial costs, monthly fees, and additional costs for optional features, can be difficult to discern, making it challenging for many to compare and evaluate their options. In this article, we will clearly explain the "cost range" that concerns companies when implementing reception systems, including a breakdown of initial and monthly costs, the differences between free and paid plans, and the benefits of utilizing each. Additionally, we will cover how to utilize subsidies and tips for keeping costs down, providing information that makes it easier for those feeling anxious about expenses to make informed decisions. *For more detailed content, please refer to the related links. For more information, feel free to download the PDF or contact us directly.*

In recent years, there has been a gradual increase in companies introducing reception tools for the purpose of improving operational efficiency and productivity. Additionally, the options for reception services in companies are becoming more diverse, and the advantages of unmanned reception, which can be operated at a lower cost compared to staffed reception, are being re-recognized. On the other hand, it is also true that challenges such as visitor management and flexibility in response are bottlenecks when transitioning from staffed reception to unmanned reception tools. For example, in the case of staffed reception, it is necessary for the reception staff to issue visitor passes each time. Companies may be concerned about the labor costs incurred for each reception. Therefore, this article introduces the challenges that can be addressed and the benefits related to the release of the visitor pass printing function of the iPad reception system, Smart at reception, which can achieve the reduction of management costs and labor associated with reception. *For more detailed content of the blog, please refer to the related links. For more information, please download the PDF or feel free to contact us.*

We would like to introduce a case where significant operational efficiency was achieved by digitizing cumbersome paper-based procedures while maintaining the factory's strict entry management. ■Challenges before implementation: Previously, entry application forms had to be printed in-house, and multiple officials from department heads to factory managers needed to provide their seals in person. Applicants were forced to move or wait according to the factory manager's schedule, resulting in approximately 5 minutes of loss per application. Additionally, at the reception, visitors had to handwrite their company name and personal information, which took time. ■Solution: We digitized the approval flow using kintone and established a system that automatically sends a QR code for reception to visitors as soon as the approval is completed. The inclusion of a standard recording item for the factory-specific need of "vehicle number" was also a key factor in facilitating a smooth transition. ■Effects after implementation: The need for movement and waiting time for seals has disappeared, reducing the workload by a total of 10 minutes per application. Reception is now completed simply by scanning the QR code, enhancing the convenience for visitors. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where a corporate group with 70 locations solved the challenges of reception handling due to the implementation of free address systems by integrating an iPad reception system with a cloud PBX. ■Challenges Before Implementation: There was a policy to advance free address systems at 11 locations, which was expected to make it difficult to know where employees were located. Traditionally, administrative staff handled reception calls, but this led to interruptions in main payroll and billing processing tasks every time a visitor arrived. ■Solution: By linking Smart at reception with IZUMO PBX, we established a system that allows direct calls to each employee's smartphone through reception operations. We achieved flexible operational settings, such as simultaneous ringing at each location and forwarding to specific IP phones. ■Effects After Implementation: We prevented confusion caused by the free address system in advance. Unnecessary call handling was eliminated, allowing administrative staff to focus on their primary tasks. The intuitive operability also enables visitors to use the system without confusion. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where a global architectural design firm solved the remaining reception challenges after eliminating fixed phones by implementing an iPad reception system integrated with Teams calls. ■Challenges Before Implementation: Aiming for a location-independent work style, Microsoft Teams was introduced, successfully eliminating fixed phones. While internal communication could now be conducted via the Teams app on smartphones and PCs, there remained a challenge in finding a system compatible with Teams calls for the office reception. ■Solution: The Smart at reception system was implemented as a reception system compatible with Teams calls. Visitors can search for the responsible person on an iPad and make a call via the Teams app simply by pressing the call button. ■Effects After Implementation: The fixed phone, internal extension number list, and seating chart that were previously at the reception have been replaced with just the iPad, simplifying the reception process. The elimination of intermediary tasks has allowed the administrative staff to focus on other duties, and visitor entry records can now be managed in the cloud, enhancing security as well. *For more details about the service, please download the PDF or feel free to contact us.

As part of the headquarters relocation project, we would like to introduce a case where the traditional fixed phone reception was revamped into an iPad reception system, achieving greater efficiency in the reception process. ■Challenges Before Implementation: Previously, the General Affairs Department received reception calls via fixed phones and managed the operations internally. This process took a lot of time, placing a heavy workload on the General Affairs Department, which resulted in cases where visitors had to wait. We began considering a new reception system at the time of the headquarters relocation. ■Solution: We implemented Smart at reception, which retained the phone functionality while enhancing basic features such as notification functions using email and chat, as well as issuing QR codes. This created a reception flow that allowed direct calls to the visiting departments without going through the General Affairs Department. The ability to expand functionality in the future without additional costs was also a decisive factor in our selection. ■Effects After Implementation: The number of receptions handled by the General Affairs Department significantly decreased, allowing for smoother responses to visitors. The enhanced search functionality also reduced the number of visitors who would simply request to call the representative. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where an ICT service company, which has adopted the concept of "harmony between advancement and nature" during its relocation, has revamped its reception system to an iPad format, creating an advanced and sophisticated reception environment. ■Challenges Before Implementation: Prior to the move, the reception displayed a list of employees and their extension numbers on a PC monitor, requiring visitors to check the list and make calls to the extensions. While this was a lower-cost operation than having reception staff, the appearance was rugged and did not align with the concept of the new office, which posed a challenge. ■Solution: We introduced Smart at reception, which can handle visitors without staff and combines space-saving, low-cost, energy-efficient, and intuitive operation typical of smart devices. The combination of an iPad and a highly versatile app also reduced the operational and maintenance burden. ■Effects After Implementation: The need for the general affairs department to handle phone transfers was eliminated, and the full disclosure of the list was no longer necessary, enhancing security. The same system was also deployed in our branches in Osaka and Fukuoka, establishing a system that allows the Tokyo headquarters to comprehensively grasp reception information across multiple locations. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where the reception at our headquarters and three satellite offices, which receive a diverse range of visitors, has been streamlined using a combination of an iPad reception system and multiple notification methods. ■ Background: In December 2014, we replaced our company-wide telephone system and introduced FMC, which led to the implementation of Smart at reception in January of the following year. We expanded from two locations to three and replaced all reception operations, including after-hours reception, with this system. An intuitive reception environment was required to accommodate visitors of various ages and nationalities. ■ Solution: Initially, calls were received on iPhones (FMC) via PBX from iPads, but with the company-wide introduction of Slack, we added a DM notification feature to Slack. We also customized the system to implement bulk registration for administrators to register face photos and Slack user IDs, reducing operational costs. ■ Operations after implementation: We differentiate between phone, email, and Slack notifications for each user, ensuring reliable visitor notifications. The face photo feature, in particular, has received positive feedback as it makes it easier for visitors searching by last name to identify the appropriate contact person. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where, in conjunction with the transition to a free-address system at our headquarters office, we revamped the reception operations from a paper internal phone number list to an iPad reception system. ■Challenges Before Implementation: Previously, a paper list of internal phone numbers was placed at the reception, and visitors were required to input the phone number of the person they were visiting. With the shift to a free-address system, it became impossible to link extensions to specific handsets, necessitating a change in reception operations while transitioning to the cloud IT phone service Dialpad. ■Solution: We implemented Smart at reception, which can be integrated with Dialpad. Visitors can complete their check-in by simply searching for employees on the iPad, eliminating the need for manual input of phone numbers. As a cloud service, it allows for immediate online updates during departmental transfers, significantly reducing operational burdens. ■Effects After Implementation: There have been no more misdialed numbers or incorrect calls due to unclear departments, and visitors have responded positively. The sophisticated UI has also contributed to the promotion of the free-address system. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where the reception operation, which relied on fixed phones, was revamped with an iPad reception system and integration with LINE WORKS, in the context of transitioning to a free address system for a floor with approximately 200 members. ■Challenges Before Implementation: Each employee was provided with a fixed phone, and calls from the reception were directed to each individual's fixed phone. As the business expanded and the number of employees increased, the floor became cramped, prompting consideration of a free address system. However, as long as fixed phones were in place, employees could not freely move their seats, making it urgent to adapt reception calls to smartphones. ■Solution: Based on the successful prior implementation in a department in Tokyo, we expanded Smart at reception to the Osaka location. We established a system that allows reception calls to ring directly to each employee's smartphone. Through integration with LINE WORKS, employees can freely choose their notification method from both phone calls and LINE WORKS notifications. ■Effects After Implementation: The workload of handling reception calls was significantly reduced, eliminating interruptions for responding employees. The transition to a free address system also led to the creation of workspaces and the realization of a paperless environment. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where an information service company operating 78 locations has simultaneously implemented an iPad reception system at 62 sites, achieving the removal of fixed phones and promoting telework. ■Challenges before implementation: During the COVID-19 pandemic, while the cloudification of internal systems was progressing, the main phone and reception phone could only be handled with fixed phones. Some employees were forced to come to the office to answer calls, hindering the promotion of telework. ■Solution: By integrating the cloud PBX service ConnecTalk with Smart at reception, a system was established that directly connects calls to the responsible person's smartphone through visitor reception operations. Notifications to Microsoft Teams chat groups were also set up for calls directed to departments, successfully achieving the complete removal of fixed phones. ■Effects after implementation: The hassle of intermediary calls was eliminated, reducing visitor wait times. The cloud management screen allows for centralized management of all locations, enabling the same reception response method even during business trips across different sites. *For more details about the service, please download the PDF or feel free to contact us.

We would like to introduce a case where the transition to a cloud-based PBX prompted a complete overhaul of the traditional reception system into an iPad-based reception system, significantly reducing the burden of management and operations. ■Challenges Before Implementation: The previously used reception system was not compatible with the cloud PBX, necessitating the selection of a new reception system alongside the PBX upgrade. Additionally, the traditional reception system required connecting a dedicated computer to a specialized phone network for configuration changes and uploading files via USB memory, making management tasks cumbersome. ■Solution: We implemented Smart at reception, which meets three requirements: mobile phone compatibility, cloud service, and ease of installation, at our headquarters in Nagoya and Tokyo. The system operates on the LTE connection of the iPad, allowing for two types of reception methods: direct calls to employees and calls directed to the general affairs department. It can be installed without any construction work and can be easily transported and used when moving to a new office building. ■Effects After Implementation: The cloud management interface allows for remote configuration changes, eliminating the need for on-site visits. With the necessary equipment reduced to just the iPad, troubleshooting during issues has also become easier. *For more details about the service, please download the PDF or feel free to contact us.

We will introduce a case where the challenges of reception after completely eliminating fixed phones due to the reduction and relocation of the office, along with the establishment of telework, were solved through the iPad reception system and integration with UniTalk. ■Challenges before implementation: Due to the establishment of telework during the COVID-19 pandemic, the number of employees coming to the office decreased, leading to plans for downsizing and relocating the office. As we transitioned from fixed desks to free address, we eliminated about 30 fixed phones and consolidated them into iPhones. However, since the reception relied on internal phone functions, visitors were unable to contact employees. ■Solution: We implemented Smart at reception, which has a proven track record of integration with UniTalk. We established a system where when visitors perform reception operations, the Teams apps of the responsible department members ring simultaneously through UniTalk. The fact that installation is completed simply by connecting the iPad to the internet without the need for construction also contributed to the swift relocation process. ■Effects after implementation: Reception for visitors, including delivery personnel and suppliers, can be operated without issues even in a free address environment. The reliability as a SoftBank-related company also served as a reassuring factor for the implementation. *For more details about the service, please download the PDF or feel free to contact us.

SMC Corporation has revamped the management of over 200,000 factory visitors annually with Smart at reception for FACTORY. We will introduce the background and effects of the simultaneous deployment to 13 locations across the country. ■Challenges before implementation: Previously, visitors would communicate their company name, name, and the person they were visiting at the reception, verify their identity with a driver's license or similar, manually fill out 12 items in a ledger, and then the security guard would call the designated person to hand over a badge according to the visitor's attributes. The entry process took about 3 minutes per visit, and since construction contractors often came in groups of 20 to 30, long lines formed during peak times. ■Effects after implementation: The time taken for visitor procedures and waiting times have been reduced, with an estimated annual savings of approximately 6,700 hours. In terms of paper reduction, this has resulted in the saving of about 69,000 sheets of A4 paper. Visitor information can now be referenced and aggregated as data instantly, unannounced visits have decreased, and real-time tracking of entrants has become possible. *For more details about the service, please download the PDF or feel free to contact us.