グレイステクノロジー List of Products and Services

■A total solution that centrally addresses documentation challenges in the manufacturing industry A comprehensive service that meets all needs related to manual creation and management. By providing a full range of services from technical writing to translation, video manuals, e-manuals, GRACE VISION, and consulting, we centrally resolve challenges. ■One-stop service by a specialized project team We organize dedicated project teams for each customer or project to provide consistent quality and service. - Sales representative: Point of contact with the customer - Director: Overall management of the project - Coordinator: Assigned as a professional for each process - Dedicated staff: Responsible for actual production ■Manufacturing industry expertise based on 40 years of experience Since our founding in 1984, we have accumulated extensive experience and know-how in manual production specialized for the manufacturing industry. We deeply understand the characteristics of BtoB manufacturing and provide optimal document solutions. ■Consistent quality management and project advancement Even for projects that combine multiple services, we achieve consistent quality management and efficient project advancement.

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■Comprehensive Solution to Address the Challenges of Engineer Shortage and Skill Transfer This solution aims to achieve efficient skill transfer and human resource development. It effectively conveys tacit knowledge and skilled techniques that cannot be fully communicated through traditional manuals. ■Accelerating Skill Transfer through a Multifaceted Approach Experience-based Learning with GRACE VISION (VR) - Providing VR content utilizing 360° cameras - An environment that allows for a more realistic experience closer to the actual worksite - Achieving efficient mastery of tasks On-site Work Support with GRACE VISION (AR) - Wearing AR glasses to project manuals and video content while performing tasks based on actual equipment - Enabling efficient work through a supportive environment Visual Understanding of Tasks through Video Manuals - Capturing the subtle movements that workers naturally perform, beyond the text displayed on the screen - Conveying "tips" and "sensations" that are difficult to express in words - Creating "viewable videos" that clearly explain necessary points in a compact format Visualization of Tacit Knowledge and Systematic Skill Transfer - Systematizing the knowledge and experience of skilled technicians - Extracting key points and designing effective communication methods

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■Comprehensive support for the digital transformation (DX) of manuals This solution supports the transition from traditional paper manuals to digital content, contributing to the promotion of DX in the manufacturing industry. ■Benefits of digitalization that go beyond the limitations of paper manuals Efficiency in production and management - Reduction of labor through automation of editing tasks - Elimination of duplicate work through content reuse Improvement of user experience - Quick access to necessary information through search functionality - Accessibility regardless of device Cost reduction and environmental impact reduction - Reduction of printing and delivery costs ■DX of the manual creation process - Manual creation tools that operate in a web browser - Automatic application of design and layout - Automation of most editing tasks that tend to be dependent on individuals DX of content management - Cloud-based centralized management - Version control and tracking of change history - Fine-tuning of access permissions DX of distribution and utilization - Output in various formats such as PDF, HTML, and XML - Distribution methods tailored to user needs - Analysis of viewing data and improvement of manuals

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■Comprehensive Solutions for Multilingual Manual Production and Management Challenges Unified Quality Multilingual Manuals - Approximately 30 languages supported by translators with specialized knowledge in a BtoB-focused system - Quality standardization through glossaries and translation specifications - Translation management to ensure consistency across languages Efficient Content Management and Updates - Centralized management of multilingual content through e-manuals - Accumulation of translated content in a translation database to maximize reuse of past translation results - Reuse of common elements that are language-independent Diverse Output and Distribution Methods - Output in various formats such as PDF, HTML, and XML - Distribution formats tailored to regional needs - Synchronization of information updates globally Content Internationalization In the global deployment of product manuals, content internationalization is crucial, not just translation. We provide content design that works globally, considering cultural backgrounds and regulatory differences. - Content design that takes cultural differences into account - Compliance with regulations in various countries and regions - Content structure that facilitates easy localization

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■ Realizing the efficiency of maintenance work and the transmission of technology This is a next-generation solution that effectively conveys "movements" and "know-how" that cannot be fully communicated through traditional manuals. By combining video manuals with AR/VR technology, it addresses the challenges of improving the quality of maintenance work and passing on skills. ■ Visualization of work procedures through video manuals - Video content that helps understand specific operational parts such as maintenance, installation, and parts replacement - Captures the subtle movements that workers naturally perform, beyond the text displayed in subtitles - Produces "viewable videos" that clearly explain key points and summarize them compactly ■ Real-time support at the work site using GRACE VISION (AR) - Wearing AR glasses, content such as manuals and videos is projected while performing tasks based on actual equipment - Provides a work support environment - Visually clarifies complex internal equipment and highlights work points ■ Skill training using GRACE VISION (VR) - Offers VR content utilizing 360° cameras - Provides an environment where users can experience a more realistic experience close to the actual site - Achieves efficient mastery of work practices

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■Accelerating Overseas Market Expansion through Digital Transformation of Multilingual Manuals This solution combines technical translation, e-manuals, and video manuals to support the global expansion of the manufacturing industry. By efficiently producing and managing multilingual content, it improves product support quality overseas and reduces operational costs. ■High-Quality Translation in 30 Languages and Efficient Management By combining technical translation services that support approximately 30 languages with content management through e-manuals, we significantly reduce the labor required for the creation and updating of multilingual manuals. Quality is standardized through glossaries and translation specifications, and efficient management is possible with centralized management via cloud services. ■Video Manuals that Overcome Language Barriers Video manuals enhance the quality of installation and maintenance work at overseas locations and streamline training by transcending language and cultural barriers. ■Efficient Management through Digital Tools The e-manual enables centralized management of multilingual content and efficient distribution. It supports output in various formats such as PDF, HTML, and XML, allowing for tailored information delivery. Since global information updates can also be centrally managed, consistency of information across countries and regions can be ensured.

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■One-stop service from current situation analysis to improvement proposals and implementation By combining manual consulting, technical writing, and e-manuals, we comprehensively solve issues related to manual-related tasks. By analyzing the current manual creation process and proposing optimal improvement measures, we achieve both a reduction in workload and the creation of user-friendly manuals from the user's perspective. ■Significant efficiency improvement through overall process optimization STEP 1: Current Situation Analysis (Manual Consulting) - Visualization of the current manual production process - Identification of issues and improvement points - Analysis of business flow and structure - Redefinition of target users ■STEP 2: Manual Reconstruction (Technical Writing) - Optimization of manual structure - Information design from the user's perspective - Establishment of consistent writing rules - Realization of clear expressions and layouts ■STEP 3: System Implementation and Efficiency Improvement (e-manual) - Implementation of manual production and management systems - Establishment of a centralized content management system - Streamlining of update and distribution processes - Support for various output formats

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■Next-generation manual integrating diverse digital content Combining e-manuals, video manuals, and GRACE VISION, we integrate digital content such as text, images, videos, and AR/VR that are difficult to achieve with paper manuals, maximizing user understanding and work efficiency. ■Centralized management of content with e-manual With our cloud service, simply input text, images, and tables, and PDF, HTML, and XML will be automatically generated. This achieves labor reduction, centralized management, and digitization/DX transformation. ■Clearly convey "movement" with videos Express movements that are difficult to convey with text or diagrams through videos. By creating videos for specific operations such as maintenance, installation, and parts replacement, we provide an environment where users can understand by seeing and hearing. ■Experience-based learning utilizing AR/VR with GRACE VISION We offer work support using AR glasses and realistic experience content through VR glasses. This provides an environment where even beginners can efficiently become proficient in their tasks.

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■Writing manuals directly from design documents, minimizing the burden on customers This service creates manuals from development materials such as specifications and drawings. Customers do not need to prepare a table of contents or drafts. By simply entrusting us with the development materials, we read the necessary information and create manuals that are easy for users to understand. ■High-quality writing by writers familiar with specialized fields Since technical writers with specialized knowledge are in charge, smooth writing is possible without the need for industry or field input. Writing is conducted based on certain rules, ensuring there is no variation in quality, such as differences in writing style depending on the topic. ■User-centered structural design determines the quality of the manual The most important aspect is the structural design. We design a structure that makes it easy for users to find the information they need, considering target users, usage scenarios, and timelines. We create manuals that allow users to search for what they want to do, rather than just listing functions. ■Thorough analysis of "what," "where," "how," and "at what level of detail" to include For each heading, we create clear manuals that focus on what information users truly need.

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■Consistent support from design documents to multilingual manuals We combine technical writing and technical translation to support the global deployment of manuals. We create manuals from development documents and can translate them into approximately 30 languages, providing one-stop support. ■Leveraging technical writing strengths for translation quality Utilizing the know-how of technical writing from development documents, we create source texts that are easy to translate. This achieves both cost reduction and quality improvement in translation. ■Significant reduction in verification workload with comment sheets Verification of translations can be completed by simply responding to the comment sheet, allowing for quick confirmation of key points. We have received positive feedback for reducing the effort required for verification. ■Achieving consistent translations with glossaries and style guides Translation rules are managed through glossaries and style guides, ensuring that customers do not need to point out the same content multiple times. *For detailed features of comment sheets, glossaries, and style guides, please feel free to contact us.* ■Comprehensive support from translation to actual machine checks and UI translation We offer one-stop support not only for writing and translating manuscripts but also for actual machine checks, UI translation, and reflecting changes in the manuscripts.

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■Achieving a Balance Between "Scalability" and "Learning Efficiency" in Manuals Traditional manuals have high scalability but do not offer high learning efficiency. On the other hand, methods like OJT provide high learning efficiency but are difficult to scale. XR solutions address this challenge. ■AR Manual By wearing AR glasses and projecting content such as manuals and videos in AR, we create an environment that supports work assistance. - Real-time work guidance - Possibility of collaboration with remote support ■VR Training Utilizing VR content with 360° cameras allows for a realistic experience close to the actual site, enabling efficient skill acquisition. - Immersive learning environment that replicates the actual site - Simulation of dangerous situations and rare cases - Skill retention through repeated practice - Participation in training from remote locations ■Creating New Value Beyond Traditional Manuals As a manual that is not confined to paper, PDF, or HTML, we achieve improved work efficiency and skill acquisition. It is possible to convey spatial understanding and dynamic operational sensations that could not be expressed with text and images alone.

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■ A new form of manual that can be understood by "seeing and hearing" We will create videos for specific operational parts such as maintenance, installation, and parts replacement. By visually conveying the "movements" that are difficult to express in traditional manuals, we will significantly improve the understanding of the tasks. ■ Easy-to-understand and effective videos utilizing manual production know-how Based on the experience and know-how gained from manual production, we create videos that focus on the essential points needed by users. We can provide high-quality video manuals with the minimum necessary effort. ■ Optimally timed videos that highlight the necessary points To achieve "watchable videos," we condense 30 minutes of work into 5 to 10 minutes, clearly explaining the necessary points. ■ Easy-to-understand subtitles linked to explanatory text In addition to the text displayed in the subtitles, we can also provide footage of the subtle movements that workers naturally perform. This is a part that is difficult to express in manuals, but we consciously produce it as it is a very strong point for skill development.

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■Manual creation and management tool that operates in a web browser e-manual is a manual creation tool that operates in a web browser, allowing for the automatic output of PDF and HTML formats simply by entering text, images, and tables. It achieves labor reduction, management, and digitization/DX transformation. ■Reduction of labor in manual creation and elimination of dependency By automating most of the editing tasks that tend to be labor-intensive and dependent on specific individuals, manuals can be created efficiently. By registering designs and layouts in advance, well-organized manuals can be created with just the registration of text, images, and tables. ■Support for output in multiple formats Output is possible in PDF, HTML, and XML formats. It can be utilized for printed manuals, web manuals, and help embedded in devices. ■Powerful content reuse functionality Equipped with a commonality feature that maximizes the reuse and utilization of registered data. Since it can be reused in other manuals, it reduces duplicate work and ensures consistency between manuals. ■Workflow function to streamline the approval process Manages the process from creation to approval within the system. It enables smooth collaboration among responsible parties and visualizes the approval status.

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■Translators with expertise in approximately 30 languages We have a specialized system focused on BtoB, accommodating about 30 languages including English, Chinese, various European languages, and Asian languages. ■Significant reduction in confirmation workload with comment sheets Customers can complete the confirmation of key points by simply responding to the comment sheet. We have received positive feedback stating, "The confirmation effort has decreased." ■Achieving consistent translations with glossaries and style guides By managing customer-specific rules with glossaries and style guides, there is no need for repeated corrections. *Details on the features of comment sheets, glossaries, and style guides are introduced in the "Applications and Examples" section. ■Maximizing past translation results with translation memory By accumulating translated content in a database, we can make the most of past translation results, enabling cost-effective translations. ■Comprehensive support from translation to actual device checks and UI translations We can provide one-stop support that includes everything from manuscript writing and translation to actual device checks and UI translations, as well as reflecting changes in the manuscript.

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■Comprehensive Manual Solutions Specialized for Manufacturing Equipment Manufacturers This is a comprehensive service that addresses the unique challenges faced by manufacturing equipment manufacturers. It balances the reduction of burdens on designers and developers with the production of manuals that leverage specialized knowledge, contributing to the improvement of product support quality both domestically and internationally. ■Reduction of Burden on Designers - Manuals can be created directly from development documents. - Engineers only need to confirm specifications, eliminating the burden of writing. - Achieving an environment where they can focus on development tasks. ■High-Quality Manual Production with Expertise - Technical writers with specialized knowledge in each field write the manuals. - Expertise in conveying complex technical content in an easily understandable manner. - Optimal structural design tailored to user levels. ■Quality Assurance Linked with Actual Machine Verification - Manual verification using actual machines. - Confirmation of the accuracy and clarity of work procedures. - Multilingual support linked with actual machine checks. ■Multifaceted Approach Understanding the Characteristics of Manufacturing Equipment Documentation Since manuals for manufacturing equipment have characteristics that differ from standard product manuals, we provide optimal solutions based on a deep understanding of these characteristics.

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■ A Comprehensive Approach to Fundamentally Solve the Challenges of Manual Production We analyze the current situation of our clients (issues, latent needs) and propose optimal improvement plans and services to achieve business improvement, reduce man-hours, and enhance productivity. We identify the essence of the issues and provide comprehensive support and improvement proposals for the manual production process. ■ Available Services - Organization and reconstruction of the entire documentation - Improvement of creation rules and operational flows - Comprehensive support and improvement of the document production process - Reduction of time and costs associated with manuals - Support for the dissemination of improvements ■ Project Structure We form dedicated project teams for each client or project, clearly dividing roles to ensure the delivery of high-quality deliverables. - Sales Representative: Client contact, requirement hearing - Director: Overall project management - Coordinator: Quality control as a professional in each process - Dedicated Staff: Responsible for actual production This structure allows us to adhere to schedules accurately and provide high-quality deliverables.

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