Support service for the establishment of on-site improvements and KPI design for health check centers.
Visualize the waiting time of patients and optimize the health check flow. We will establish a system that continues to improve under on-site leadership.
At the health check-up center, reducing the waiting time for patients is an important issue in terms of both improving service quality and enhancing operational efficiency. It is essential to accurately identify bottlenecks in the processes from reception to various examinations and billing, and to continuously implement improvements. Since temporary measures often lead to a return to previous operations, this service quantifies waiting times and workflow as KPIs, supporting the establishment of a system where on-site staff can autonomously continue improvements. 【Usage Scenarios】 - Analysis and reduction of waiting times from reception to each examination room - Correlation analysis between the operational status of examination rooms and patient waiting times - Review of workflows aimed at reducing billing waiting times - Equalization of staff workload 【Effects of Implementation】 - The factors contributing to waiting times are clarified numerically, allowing for evidence-based improvements - The effectiveness of improvement measures can be quantitatively verified, and successful cases can be standardized - Involvement of on-site staff in the improvement process fosters a culture of autonomous operational improvement.
- Company:ジェムコ・コーオペレーションズ 本社
- Price:Other