Support service for the establishment of on-site improvement and KPI design for medical institutions.
Visualize patient waiting times and optimize workflow. We will establish a system that allows for continuous improvement driven by the field.
In the medical field, reducing patient wait times is an important issue for both improving service quality and enhancing operational efficiency. It is essential to accurately identify where the bottlenecks are in the processes from reception to examination and billing, and to continuously implement improvements. However, temporary measures often lead to a return to previous operations. This service quantifies wait times and workflows as KPIs, supporting the establishment of a system where on-site staff can autonomously continue improvements. 【Usage Scenarios】 - Analysis and reduction of waiting times from reception to examination - Correlation analysis between examination room utilization and patient wait times - Review of workflows aimed at reducing billing wait times - Leveling the workload of staff 【Effects of Implementation】 - The factors contributing to wait times are clarified numerically, allowing for evidence-based improvements - The effectiveness of improvement measures can be quantitatively verified, enabling the standardization of successful cases - Involving on-site staff in the improvement process fosters a culture of self-driven operational improvement.
- Company:ジェムコ・コーオペレーションズ 本社
- Price:Other