ドゥエピオン List of Products and Services

"BPUSS" is a Q&A system that delivers appropriate answers to each individual. It provides easy-to-understand answers tailored to each user's skill level, significantly reducing the workload of on-site managers. It can also be used for knowledge sharing in telework and between locations. It is especially recommended for companies facing issues such as: - "There is variability in the skills of the responders." - "Many newcomers are joining, increasing the burden on responders." - "We have a QA system, but many people do not use it, making it ineffective." 【Features】 - Answers are displayed in an easy-to-understand order for each individual, making it user-friendly for both newcomers and managers. - By allowing users to evaluate the Q&A, truly useful Q&As are prioritized in the display. - When performing keyword searches, results are displayed in order of high ratings, making it user-friendly for those who struggle with searching. *BPUSS is a patented service. Patent No. 6664760 *For more details, please refer to the PDF document or feel free to contact us.

• Other information systems

"BPRescue" is a consulting service packed with improvement know-how cultivated through years of BPO experience. After confirming the goals that our clients aim to achieve, visualizing the current situation, and analyzing the factors behind the challenges, we not only propose improvement measures but also develop action plans for improvement and provide hands-on support for the implementation of these measures. It is a service that is closely aligned with practical operations. "We want to improve our operations, but we don't know where to start." "We implemented a system for digital transformation, but ultimately it was unusable and failed." "We hired a consulting firm, but nothing changed, and we have bitter memories." This service is especially recommended for companies facing such concerns. 【Approach】 ■STEP 1: Visualizing the current situation: Creating a business flow diagram (BPMN) while conducting interviews. ■STEP 2: Identifying issues/factor analysis: Discovering challenges and factors from various aspects such as systems, costs, and complexity of operations. ■STEP 3: Improvement measures: Presenting proposed measures along with expected improvement effects. Prioritizing and implementing the measures. *For more details, please refer to the PDF document or feel free to contact us.

• Management consultant/Small business consultant

"BPM+" is an automatic creation tool that instantly reflects answers to questions from the system as a flow (BPMN). The created BPMN can be used not only as a starting point for business improvement but also for necessary business manuals in training and handovers, as well as design documents in system upgrades. It is especially recommended for companies facing issues such as: - "Lack of experience and understanding in how to create and proceed." - "Formats vary greatly among individuals, and there is no consistency in the usage of symbols and notations." - "While there are creation skills, the workload at hand is overwhelming." 【Features】 - Simply answer questions to create BPMN "intuitively, easily, and for anyone." - The recommendation word feature predicts the next business tasks and supports business selection. - By quantifying business processes, it enables specific analysis and improvement planning. *BPM+ is a patented service (Registration date: August 27, 2024) Patent No. 7545132 / International Application PCT/JP2024/18362 / Registered Trademark No. 6300054 *For more details, please feel free to contact us.

• Software (middle, driver, security, etc.)

"BPL+" is an automated consulting system that can automatically output three elements: problem factors, countermeasures, and expected effects. By treating business flows as coordinates, similar to longitude and latitude on a map, we digitize the business flows and input them into the system. The system identifies issues occurring in current operations and automatically suggests countermeasures. Please feel free to contact us if you have any requests. It is especially recommended for companies facing challenges such as: "I want to implement BPR but cannot do so due to a lack of internal resources." "I created a business flow, but improvements are stagnating." 【Features】 ■ Digitization of business flows ■ Support for BPR based on statistical data ■ Automatic analysis of waste, inefficiency, and inconsistency, with output of improvement measures ■ Possible business improvements such as cost optimization and quality enhancement *BPL+ is a patented service. Patent No. 7248998 / Registered Trademark No. 6803118 *For more details, please refer to the PDF materials or feel free to contact us.

• Management consultant/Small business consultant

"BPM+" is a business flow automation tool that allows anyone to quickly, easily, and accurately create business flows that serve as the starting point for business improvement. You can create business flows simply by answering questions. Additionally, it has a feature that predicts the next business tasks on the flow, enabling smooth creation of business flows. Moreover, the business content you provide is instantly visualized as a flow, allowing for immediate confirmation and modification. 【Features】 ■ No need to create cumbersome preparations or business lists ■ Easy selection and registration of business content ■ Simple flow creation for business branches and system usage just by answering questions ■ The system predicts the next business tasks and supports flow creation ■ Reduces unnecessary operations that arise during flow creation, enhancing efficiency *For more details, please feel free to contact us.

• Workflow System

"BPL+" is a consulting system that digitizes business flows and utilizes them as statistical data to discover the causes of issues and automatically formulate countermeasures. *Patent granted (Patent No.: 7248998) It can automatically output countermeasures based on the budget and the hypothetical effects after implementation, and it is also possible to compare each countermeasure at a glance in terms of cost and improvement rate! It also generates new business flows after the countermeasures. The system grows by accumulating data, updating its content with improved accuracy in discovering issue factors and more effective countermeasure proposals. 【Recommended for those with the following challenges】 ■ Want to know specific countermeasures and ways to improve, not just analysis reports ■ Want to improve business operations but lack resources... ■ Want to collect decision-making materials related to business improvement as needed *For more details, please refer to the PDF document or feel free to contact us. *We are looking for companies that can publish services based on BPL+'s countermeasure proposals. Please feel free to inquire about this as well.

• Workflow System

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since the level of proficiency in tasks varies among users, simply providing uniform answers cannot be considered an effective QA system. "BPUSS" assigns a "skill level" to each user and displays responses that match their level, contributing to problem-solving. *For more details, please download the PDF or contact us.*

• Other information systems

I would like to introduce the internal inquiry efficiency system 'BPUSS', which optimizes responses according to skills. By utilizing evaluation data from Q&A obtained from users, we provide better answers. We offer responses tailored to the user's skill level, and you can verify whether the Q&A is leading to problem-solving through various data analysis functions. Additionally, the BPUSS algorithm extracts Q&A that are believed not to be contributing to problem-solving, allowing for a review of the Q&A. 【Effects】 ■ Improved self-resolution rate for staff ■ Reduction in escalation and knowledge workload ■ Reduced operational burden on leaders ★ You can view case study materials for this service by downloading the PDF from the link below.

• Other information systems

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers tailored to the user's skill level. Since it can provide answers that match the staff's skills, it can reduce the workload of supervisors. It can be utilized for cost reduction through decreased escalation time, knowledge sharing with other locations, and as a supportive function for training new employees and telework. 【Features】 ■ Provides answers tailored to the user's skill level ■ Utilizes QA evaluation data obtained from users to provide better answers ■ Allows verification of whether the QA is leading to problem resolution through various data analysis functions ■ The BPUSS algorithm extracts QAs that are not believed to lead to problem resolution, enabling QA inspection ★ You can view case study materials for this service from the "PDF Download" link below.

• Other information systems

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers suited to the user's skill level. While using "BPUSS," various data such as the number of searches and resolution rates can be analyzed. It is easy to continuously analyze whether the product is exceeding the expected effects. Our staff will propose countermeasures as needed. 【About Various Data Analysis of QA】 ■Easy-to-read Graph Display You can view various data such as user login status, number of searches, and resolution rates in graph form. ■Visualization of User Usage We will disclose data such as login status to your management users, allowing you to verify whether the implementation of BPUSS has been effective. *For more details, please download the PDF or contact us.

• Other information systems

"BPUSS" is an internal inquiry efficiency system/cloud-based QA system that accumulates evaluations of QA and provides answers suited to the user's skill level. After confirming the QA, data is accumulated as users evaluate the content, resulting in higher-rated QAs being displayed at the top, thereby improving the quality of problem-solving. 【About the QA Evaluation System】 ■ Evaluation Function Users can search for QAs and evaluate whether the answers obtained helped resolve their issues. ■ Better Search Results through Evaluation QAs that gather high evaluations are displayed higher, leading to better problem resolution. ■ Continuous Use for Improved Accuracy By continuously collecting evaluations from users, the search results evolve into better ones. *For more details, please download the PDF or contact us.

• Other information systems

We would like to introduce a case study from the food industry utilizing the internal inquiry efficiency system 'BPUSS'. Food Company (N) was operating an inquiry desk with a scale of over 20 staff members. By utilizing our product, even staff working from home could easily ask questions. By leveraging the question function of our product, the inquiries were directly accumulated as knowledge data, enabling real-time sharing with other staff members, and allowing the inquiry desk operations to be carried out without compromising the quality of user support that was a concern for remote work. 【Case Overview】 ■ Food Company (N) ■ Inquiry Desk Operations ■ Scale: Over 20 staff members ★ You can view the adoption case materials for this service by clicking on the "PDF Download" link below.

• Other information systems

We will introduce a case study from the financial industry utilizing the internal inquiry efficiency system 'BPUSS'. A major finance company (N) was conducting sales support operations with a scale of over 20 personnel. However, due to frequent personnel changes, knowledge sharing of expertise was not taking place, leading to an increase in inquiries from sales representatives and putting pressure on the support staff's workload. Therefore, by building QA knowledge with our product and disseminating it to the sales representatives, we worked on optimizing inquiry responses without waste. [Case Overview] ■ Major Finance Company (N) ■ Sales Support Operations ■ Scale: Over 20 personnel ★ You can view the adoption case materials for our service from the "PDF Download" link below.

• Other information systems

Financial companies have their development staff acting as the inquiry contact for sales, and due to regular personnel changes in the sales department, the same questions frequently arise at the inquiry contact, causing the development staff to struggle to perform their primary duties. To address this, we implemented the Q&A system 'BPUSS.' As a result, optimal answers are provided according to the level of the staff, which has improved the self-resolution rate for the sales team and reduced the need for escalation. You can find more details about the case in the materials, so please feel free to download and review them. [Case Overview] ■ Industry: Finance ■ Job Type: Back Office (Internal Inquiry Response) ■ Business Content: Inquiry contact for sales *For more details, please refer to the PDF materials or feel free to contact us.

• Workflow System

The office work of companies in the telecommunications industry was facing a problem where questions were concentrated on the leaders, leading to a rush of escalation responses, causing leaders to perform their duties outside of business hours. To address this, we implemented the QA system 'BPUSS.' Since it can provide optimal answers based on skills, the self-resolution rate of the staff has improved. As a result, escalation time has been reduced, allowing leaders to focus on their primary responsibilities. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content: Billing ・Office work for document aggregation services (from invoice aggregation to web information upload) *For more details, please refer to the PDF materials or feel free to contact us.

• Workflow System

A financial company was struggling with the inability to share knowledge across different locations. To address this, they implemented the cloud-based QA system 'BPUSS'. Questions that arose at one location could now be shared in real-time with other locations, resulting in a reduction in the number of verbal inquiries and improved efficiency. You can view the details of the case in the provided materials, so please feel free to download and take a look. 【Case Overview】 ■Industry: Finance ■Job Type: Back Office (Internal Inquiry Response) ■Business Content: Inquiry contact point for sales *For more details, please refer to the PDF document or feel free to contact us.

• Workflow System

A telecommunications company was performing administrative tasks for invoice aggregation services. Although there was a QA managed in Excel, it was underutilized due to its difficulty of use and low update frequency. Therefore, they introduced 'BPUSS'. They scrutinized the QA based on resolution rates and usage frequency, allowing for appropriate QA updates. As a result of these measures, they were able to reduce the time spent on Q&A for leaders by increasing the utilization rate of the QA. You can find more details about the case in the materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Telecommunications ■Job Type: Back Office ■Business Content - Administrative tasks for invoice aggregation services (from invoice aggregation to information web upload) *For more details, please refer to the PDF materials or feel free to contact us.

• Workflow System

A food industry company implemented a system to promote telework, but due to a lack of rules, various channels (phone, email, chat, etc.) were used for Q&A. Before telework, leaders were able to confirm and respond, but after telework, they could no longer do so, resulting in insufficient support for staff. Therefore, we strengthened the support system by reconstructing rules on BPMN and implementing a QA system. As a result, we were able to create a state where unclear points could be resolved immediately, leading to improved quality of customer response. You can find more details about the case in the materials, so please download and take a look. [Case Overview] ■Industry: Food ■Job Type: Call Center ■Business Content: Customer order contact point for mail-order exclusive food products *For more details, please refer to the PDF materials or feel free to contact us.

• Workflow System

We will introduce a case study on solving issues using the internal inquiry efficiency system/QA system 'BPUSS' handled by Duepion. By utilizing BPMN for visualizing operations, it was revealed that unnecessary question workload was frequent, leading to a strain on the leaders' availability. By using our product, we can provide optimal answers for each staff member. This reduces unnecessary escalations, allowing leaders to engage in their core tasks. 【Case Overview】 ■Challenges - It was found that unnecessary question workload was frequent due to the visualization of operations, leading to a strain on the leaders' availability. ■Solution - By using our product, optimal answers can be provided for each staff member. - Unnecessary escalations are reduced, allowing leaders to engage in their core tasks. *For more details, please refer to the PDF document or feel free to contact us.

• Workflow System

We would like to introduce a case study where the internal inquiry efficiency system 'BPUSS' was utilized to solve issues in a call center for the e-commerce industry. The company implemented the system and conducted telework during the COVID-19 pandemic; however, they were unable to provide sufficient support for new employees, resulting in a decline in the effective utilization rate and awareness of new hires, as well as mistakes in responses. To address this, they provided a QA system that offers suitable answers based on the skill level of the questioner to new employees, enhancing the support system as a companion aid for telework. This helped resolve challenges such as "It's hard to ask questions even if I want to..." and "I can't fully understand what the leader is saying..." [Customer Information] ■Industry: E-commerce ■Job Type: Call Center ■Team Size: Approximately 20 members ■Target Model: BtoC, BtoB ★You can view the case study materials for this service by downloading the PDF from the link below.

• Other information systems

We would like to introduce a case study on problem-solving using the internal inquiry efficiency system 'BPUSS' at Duepion. If the QA is not updated, it becomes difficult to find usable QAs, and ultimately, tasks are carried out without using the QA list, leading to mistakes and a concentration of inquiries to the leader. To address this, we enable staff to register and publish the questions they ask the leader as "My QA" in our product, allowing the entire team to update the QA collectively. [Case Overview] ■ Issue - If updates are not made, tasks are carried out without using the QA list, resulting in mistakes and a concentration of inquiries to the leader. ■ Solution - By registering and publishing the questions asked as "My QA" in our product, the entire team can update the QA collectively. ★ You can view the adoption case materials for our service from the "PDF Download" link below.

• SFA/Sales Support System

We will introduce the four steps of improvement through our business efficiency consulting service, 'BPRescue.' ◆Step 1 Confirm QCDF We will hold a meeting with the client to clarify the objectives and goals. ◆Step 2 Visualization with BPMN We will visualize the issues identified in Step 1 using BPMN and explore the causes. There is no need to prepare any materials; our staff will handle everything from the hearing to the creation, so there is no extra workload. ◆Step 3 Analysis and Proposal of Improvements We will analyze the causes and develop countermeasures. ◆Step 4 Implementation and Verification of Measures We will not just leave the countermeasures to you. For example, we can leverage our outsourcing business to improve the site from within. Additionally, we will provide regular verification and reports, making the effects easy to understand. ★You can view case study materials for this service by downloading the PDF below.

• Other core systems

We would like to introduce our business efficiency consulting service, "BPRescue." First, as a warm-up for BPR, we create a business flow diagram (BPMN) and diagnose the underlying issues. For the detected factors, we create a detailed BPMN and analyze the causes of their occurrence. Next, we develop countermeasures centered around DX solutions that are appropriate for the identified causes and create an action plan for implementing these measures. Furthermore, we support the execution of the countermeasures and conduct regular effectiveness evaluations. Based on these evaluations, we implement business improvements in an agile manner. 【Business Improvement Steps】 ■ Detection of underlying issues ■ Analysis of the causes of issue occurrence ■ Development of improvement measures ■ Execution and verification ★ You can view case study materials for our service by clicking on the "PDF Download" link below.

• Other core systems

"BPRescue" is a business efficiency consulting service that was developed to solve the operational efficiency challenges faced by many companies, stemming from years of experience in the outsourcing business. As a method of improvement, we first hold a meeting with the client to clarify the objectives and goals. We visualize the issues identified using "BPMN" and investigate the causes. There is no need for the client to prepare any materials, as our staff will handle everything from the hearing to the creation, eliminating unnecessary labor. Next, we analyze the causes and propose countermeasures. We do not simply hand over the countermeasures. For example, we can leverage our outsourcing business to improve the situation from within the field. Additionally, we provide regular verification and reporting, making the effects easy to understand. *For more details, please refer to the related links or feel free to contact us. ★You can view case study materials for our service by downloading the "PDF" below.

• Management consultant/Small business consultant

We would like to introduce a case study from the financial industry utilizing the business efficiency consulting service "BPRescue." A major credit card company (J) was conducting administrative tasks related to card issuance with a team of over 20 people. In response, we analyzed the error rates for each person in charge and each process, and divided roles between data entry and verification. We aligned the workflow with a checklist and modified it accordingly. As a result, we improved the inefficiencies and inconsistencies in operations, achieving zero errors. [Case Overview] ■ Major Credit Card Company (J) ■ Administrative tasks related to card issuance ■ Team size of over 20 people ★ You can view the case study materials for our service by downloading the PDF from the link below.

• Other core systems

- Despite implementing the system, the expected cost-effectiveness is not being realized. - Work is becoming overly concentrated on managers and leaders. - Telecommuting is not progressing. Are you facing any of these issues? "BPRescue" is a business efficiency consulting service created from years of outsourcing business know-how to solve the operational challenges faced by many companies. 【Features】 - We create our own unique BPMN! Clarifying the time and costs necessary for operations! - Each content can be sold separately! - We don’t just throw solutions at you; we can execute them together with you! Visualizing operations is not the goal, but a means to an end. "BPRescue" will support you all the way to your goals! ★ We are currently offering a PDF document of improvement case studies for back offices. Please feel free to check it out via the "PDF Download" link below.

• Management consultant/Small business consultant

We would like to introduce a case study of a major electronics manufacturer utilizing the business efficiency consulting service "BPRescue." The major electronics manufacturer (M) operated a support desk with fewer than 10 staff members. In response, we categorized and organized the inquiries based on multiple axes such as difficulty level and the presence of documentation. Furthermore, we utilized BPMN to visualize the key points to consider in executing BPO. We reported on the operational effects and concerns post-BPO and supported the selection of the BPO scope. 【Case Overview】 ■ Major Electronics Manufacturer (M) ■ Support Desk ■ Size: Fewer than 10 staff ★ You can view the case study materials for this service by downloading the PDF from the link below.

• Other core systems

In the real estate call center, we used to make calls to customers who inquired through the website to gather information about their situation and relay that information to the sales representatives. However, the communication with the sales team was slow, leading to frequent complaints from them. To address this, we implemented 'BPRescue'. From the business process flow diagram (BPMN), we discovered that the lack of system integration was causing duplicate work and inconsistencies in the workload among staff. By establishing the necessary system integrations and clearly defining roles, we achieved improved communication speed. You can find more details about the case in the provided materials, so please feel free to download and review them. [Case Overview] ■Industry: Real Estate ■Job Type: Call Center ■Business Activities - Make calls to customers who inquired through the website to gather information about their situation and relay that information to the sales representatives. *For more details, please refer to the PDF document or feel free to contact us.

• Other services

Real estate companies have consultation services related to housing, but there has been variability in the quality of responses among staff, which has been a challenge. To address this, we implemented 'BPRescue.' We standardized the memo format to stabilize the hearing items and outsourced the initial reception to a company with extensive call center experience to enhance quality. You can find more details about the case in the materials, so please download and take a look. [Case Overview] ■ Industry: Real Estate ■ Job Type: Support Desk ■ Business Content: Consultation service for housing-related disputes *For more details, please refer to the PDF materials or feel free to contact us.

• Other services

A medical system manufacturer is considering outsourcing to make effective use of resources, but they are facing the problem of not being able to scrutinize the areas suitable for outsourcing due to the narrow and deep scope of their operations. To address this, they implemented 'BPRescue'. This tool categorizes inquiries and examines the outsourcing scope based on difficulty and the availability of manuals. Additionally, they utilized business flow diagrams (BPMN) to organize the escalation system and equipment issues. You can find more details about the case in the provided materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Medical Systems ■Job Type: Support Desk ■Business Content: Inquiry contact point for system questions from sales companies *For more details, please refer to the PDF document or feel free to contact us.

• Other services

Logistics companies are processing orders and requests to subcontractors involved in logistics, and they have teams in two departments performing similar tasks. This has led to issues with unnecessary duplication of processes and ineffective use of resources. To address this, we introduced 'BPRescue.' We created an organizational chart and selected teams to be integrated based on the nature of the teams and the content of their work, and we developed a proposal for integration. You can find more details about the case in the materials, so please feel free to download and review them. [Case Overview] ■Industry: Logistics ■Job Type: Back Office ■Business Content: Processing orders and requests to subcontractors involved in logistics *For more details, please refer to the PDF materials or feel free to contact us.

• Other services

Due to the high difficulty and the requirement for qualifications in the real estate industry, the number of applicants for job postings has decreased by half, leading to challenges in business continuity due to a future resource shortage. In response, we implemented 'BPRescue'. We organized the workflow by separating tasks that require qualified personnel from those that do not, and optimized resource allocation through BPO. You can find more details about the case in the provided materials, so please feel free to download and review them. 【Case Overview】 ■Industry: Real Estate ■Job Type: Support Desk ■Job Description: Consultation desk for disputes related to housing *For more details, please refer to the PDF materials or feel free to contact us.

• Other services

Financial companies must complete the processing of card application requests within three days of receipt, and any mistakes can lead to legal issues, creating a challenge to achieve zero errors. To address this, we implemented the consulting service "BPRescue." We transitioned from line operations to cell operations and updated checklists, applying agile improvements to ensure productivity while achieving zero errors. You can find more details in the materials, so please download and take a look. [Case Overview] ■ Industry: Finance ■ Job Type: Back Office ■ Business Content: Processing of card application requests *For more details, please refer to the PDF materials or feel free to contact us.

• Workflow System

A financial company was handling the regular issuance process and immediate issuance process for card application requests, but each team experienced busy periods, leading to an imbalance in workload and increased overtime costs, which became a challenge. In response, we implemented 'BPRescue' to establish a support system through business redundancy. As a result of this measure, we were able to achieve a reduction in overtime costs. You can view the details of the case in the materials, so please feel free to download and take a look. 【Case Overview】 ■Industry: Finance ■Job Type: Back Office ■Business Content: Regular issuance process and immediate issuance process for card application requests *For more details, please refer to the PDF materials or feel free to contact us.

• Other services

We would like to introduce a case study where we solved challenges at a real estate support desk using our business efficiency consulting service, 'BPRescue.' The company faced inquiries that were highly complex, necessitating the assignment of knowledgeable personnel to handle them. To address this, we utilized BPMN to organize the areas that should be handled by experts and those that should not. For the first level of inquiries, we employed outsourcing, allowing only the parts that could not be handled by contracted staff to be addressed, while for the second level, we utilized experienced personnel (in-house resources). 【Customer Information】 ■Industry: Real Estate ■Job Type: Support Desk ■Team Size: Approximately 20 members ■Target Model: BtoC ★You can view the case study materials for this service by downloading the PDF from the link below.

• Other core systems

We would like to introduce a case study where we solved challenges in a real estate call center using our business efficiency consulting service, 'BPRescue.' The company was able to handle customer interactions without issues, but there were delays in information sharing with the sales team, leading to a high number of complaints from sales. To address this, we utilized BPMN. We discovered unnecessary duplicate processes, difficulties in using the system, and inappropriate role assignments. We measured the Average Handling Time (AHT) for each staff member at each process and reorganized role assignments according to their areas of expertise, as well as reduced unnecessary processes through system changes. [Customer Information] ■ Industry: Real Estate ■ Job Type: Call Center ■ Team Size: Approximately 10 members ■ Target Model: BtoC, BtoB ★ You can view the case study materials for this service by downloading the PDF below.

• Other core systems

We will introduce a case study of problem-solving using Duépion's business efficiency consulting service, "BPRescue." Overtime had become the norm, leading to a vicious cycle of increasing overtime costs and team members not staying. Despite new hires, training hours were consuming resources, resulting in increased overtime. By utilizing BPMN to visualize operations, we discovered that overtime varied by team. We reduced redundancy between teams and established a support system, optimizing effective operating rates and improving the "unevenness" of operations. [Case Overview] ■Challenges - Overtime had become the norm, leading to increased overtime costs and a vicious cycle of team members not staying. - Despite new hires, training hours were consuming resources, resulting in increased overtime. ■Solution - By utilizing BPMN to visualize operations, we discovered that overtime varied by team. - By establishing a support system, we optimized effective operating rates and improved the "unevenness" of operations. ★You can view the adoption case materials for this service by downloading the PDF below.

• Other services

"BPRescue" is a consulting service for improving business efficiency that was developed from years of outsourcing experience to solve the challenges of operational efficiency faced by many companies. "BPMN" refers to the activity of visualizing workflows and analyzing operations from various perspectives. We will propose appropriate scopes and granularity of the tasks to be documented based on the customer's objectives and goals for business improvement. 【Features】 ■ Understanding of business processes ■ Calculation of necessary time and costs by person in charge and process ■ Examination of the locations and significance of errors ■ Understanding of issues and causes related to QCDF processes *For more details, please refer to the related links or feel free to contact us.

• Management consultant/Small business consultant