ブレイヴコンピュータ List of Products and Services

In the entertainment industry, stable video and audio delivery is essential for streaming service providers. Network equipment malfunctions can lead to service interruptions for viewers and a decline in brand image. Continuing to use equipment after the manufacturer's support has ended can reduce costs, but securing a maintenance system becomes a challenge. Our EOSL maintenance service supports the maintenance of network equipment that underpins streaming platforms, with nationwide coverage. 【Use Cases】 - Video streaming platforms - Live streaming services - IPTV services - Content Delivery Networks (CDN) 【Benefits of Implementation】 - Continued use of equipment after manufacturer support has ended - Stable operation of streaming services - Cost reduction - Rapid support through nationwide coverage

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In the telecommunications industry, maintaining a stable connection is essential. Failures in network equipment can lead to service interruptions, resulting in a loss of trust from customers. Continuing to use equipment after the manufacturer's maintenance has ended can also lead to cost savings. Our EOSL maintenance service supports the stable operation of network equipment and contributes to maintaining connections. 【Usage Scenarios】 * Maintenance of network equipment by service providers * Stable operation of communication infrastructure * Extending the life of equipment after manufacturer support has ended 【Benefits of Implementation】 * Stable supply of communication services * Cost reduction * Increased customer satisfaction

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In the transportation and operation management industry, stable operation 24 hours a day, 365 days a year is required. The suspension of network equipment significantly impacts operations, including monitoring operational status, vehicle management, and providing information to customers. Continuing to use equipment after the manufacturer's maintenance has ended leads to cost savings and allows limited budgets to be allocated to other operations. Our EOSL maintenance service supports the stable operation of network equipment and enables the continued operation of management systems. 【Usage Scenarios】 - Network equipment for operation management systems - GPS data transmission and reception systems - Real-time operational status management 【Benefits of Implementation】 - Continued use of equipment after manufacturer maintenance has ended - Stable operation of systems - Cost reduction

• server

In government agencies that engage in information disclosure, the stable operation of network equipment is essential. Information leaks and system outages can lead to delays in providing information to the public and a decrease in reliability. There is a growing demand to continue using network equipment even after the manufacturer's maintenance has ended due to reaching EOSL (End of Service Life). Our third-party maintenance service meets such needs. 【Usage Scenarios】 * Operation of information disclosure systems * Maintenance of internal networks * Information transmission during disasters 【Benefits of Implementation】 * Stable operation of information disclosure systems * Cost reduction * Support from specialized engineers

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In online classes at educational institutions, the stable operation of network equipment is essential. Delays or interruptions in classes can lead to a loss of learning opportunities and may decrease students' motivation to learn. Equipment that has reached the end of manufacturer support carries a higher risk of failure, which can disrupt class operations. Our EOSL maintenance service enables the continued use of network equipment after manufacturer support has ended, supporting the stable operation of online classes. 【Usage Scenarios】 - Online class platforms - Remote education systems - Campus networks 【Benefits of Implementation】 - Ensures continuity of classes - Cost reduction - Effective utilization of equipment

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In the healthcare industry, the stable operation of network devices is essential to protect patients' confidential information and medical data. In particular, data breaches due to cyberattacks or system failures not only undermine patient trust but can also lead to legal liabilities. Network devices that have reached the end of manufacturer support may experience delays in applying security patches and responding to failures, increasing the risk of data protection. Our EOSL maintenance service is necessary to mitigate these risks and maintain a secure data environment. 【Usage Scenarios】 - Electronic medical record systems - Medical information systems - Imaging diagnostic systems 【Benefits of Implementation】 - Reduced risk of data breaches - Shortened system downtime - Compliance with regulations

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In the financial industry, advanced security measures are essential. Vulnerabilities in network devices increase the risk of information leaks and system outages. In particular, devices whose manufacturer support has ended are more likely to become targets of cyberattacks due to delayed application of security patches, making the establishment of a continuous maintenance system crucial. Our EOSL maintenance service strengthens the network security of financial institutions and supports safe system operations. 【Usage Scenarios】 - Strengthening network security for financial institutions - Extending the life of network devices with expired manufacturer support - Reducing the risk of information leaks - Reducing the risk of system outages 【Benefits of Implementation】 - Reducing the risk of security incidents - Achieving stable system operations - Optimizing IT costs - Ensuring compliance

• server

In the food service industry's inventory management system, stable operation of PCs is essential. Especially during peak times, PC malfunctions can significantly impact operations. If a PC breaks down, it becomes impossible to input or verify inventory data, making accurate inventory management difficult, which could lead to lost opportunities. Our PC send-back maintenance service accepts faults 24/7 and provides prompt repair support to assist your business. 【Usage Scenarios】 - POS systems - Inventory management systems - Kitchen displays 【Benefits of Implementation】 - Minimizes PC downtime, reducing impact on operations - Prevents lost opportunities through rapid repair response - Allows for worry-free PC usage with support from specialized engineers

• Other contract services

The customer management system in the real estate industry is essential for facilitating access to customer information and improving operational efficiency. PC failures can hinder the referencing and updating of customer information, potentially leading to delays in business operations and decreased customer satisfaction. PC send-back maintenance ensures the continuity of customer management operations through 24/7/365 fault reception and prompt repair responses. 【Usage Scenarios】 * Management and inquiry of customer information * Search and registration of property information * Creation and management of contract documents 【Benefits of Implementation】 * Stable operation of the customer management system * Improved operational efficiency * Increased customer satisfaction

• Other contract services

In the legal industry, the preservation of electronic data that serves as evidence is extremely important. A PC failure can lead to data loss and business delays, potentially affecting the outcome of litigation. In particular, data on a PC may be submitted as evidence, making its preservation essential. Our PC send-back maintenance service accepts failures 24/7 and provides prompt repair responses, thereby reducing the risk of loss of evidence data. 【Use Cases】 - Backup and restoration of critical data related to litigation - Prevention of business interruptions due to PC failures - Preservation of evidence data 【Benefits of Implementation】 - Peace of mind provided by 24/7 failure response - Minimization of business impact through prompt repair responses - Reliable repairs by specialized engineers

• Other contract services

In public agency information disclosure operations, stable PC operation is essential. To avoid the risk of information leakage and achieve prompt information disclosure, it is necessary to minimize PC troubles. PC failures can lead to delays in operations and information disclosure, potentially undermining public trust. Our PC send-back maintenance service provides a 24/7, 365-day support system to quickly resolve PC issues and support information disclosure operations. 【Usage Scenarios】 - Maintenance of PCs for information disclosure - Maintenance of PCs connected to the internal network - Response to PC troubles in information disclosure operations 【Benefits of Implementation】 - Improved operational efficiency through stable PC operation - Prevention of delays in information disclosure - Reduced risk of information leakage

• Other contract services

In the transportation industry, a stable operation management system for PCs is essential. PC failures can lead to the loss of operational data and delays in business, potentially affecting service delivery to customers. A 24/7 PC send-back maintenance service ensures that in the event of a PC trouble, quick responses minimize the impact on operations. 【Usage Scenarios】 - PCs for operation management systems - PCs for drivers - PCs in the office 【Benefits of Implementation】 - Reduction in downtime due to PC troubles - Preservation of operational data - Stabilization of customer service

• Other contract services

In the retail industry's POS systems, stable operation is essential. In particular, if the cash register system or inventory management system stops, it can lead to lost sales opportunities and decreased customer satisfaction. PC failures are one of the major causes of these system outages. Our PC send-back maintenance service supports the stable operation of POS systems. 【Usage Scenarios】 - When the PC of the POS system fails - Troubleshooting for cash register PCs - Issues with the PC of the inventory management system 【Benefits of Implementation】 - Reducing downtime of the POS system - Minimizing lost sales opportunities - Improving customer satisfaction

• Other contract services

In manufacturing production management systems, stable operation of PCs is essential. PC failures can lead to delays in production planning and business stoppages, potentially resulting in significant losses. This is especially critical in factories that operate 24 hours a day and in busy production management departments, where rapid response is required. Our PC send-back maintenance service offers a 24/7, 365-day support system to quickly address any PC troubles that may arise. 【Usage Scenarios】 - PCs for production management systems - Control PCs for manufacturing lines - PCs for inventory management systems 【Benefits of Implementation】 - Reduction of production stoppage risks due to PC troubles - Mitigation of opportunity losses through reduced downtime - Rapid problem resolution by specialized engineers

• Other contract services

In the security measures of financial institutions, stable operation of PCs is essential. Any potential PC trouble increases the risk of information leakage and business interruption. PC send-back maintenance mitigates these risks and strengthens the security system. 【Usage Scenarios】 * PCs in financial institutions * Measures against information leakage * Ensuring business continuity 【Benefits of Implementation】 * 24/7 support for failures * Reduction of information security risks * Improvement of operational efficiency

• Other contract services

In online classes at educational institutions, stable operation of PCs is essential. Delays or interruptions in classes can lead to a loss of learning opportunities. PC malfunctions not only degrade the quality of lessons but can also undermine students' motivation to learn. Our PC send-back maintenance service responds to PC troubles 24/7, supporting online classes. 【Usage Scenarios】 - PC troubles during online classes - Malfunctions of faculty PCs - Student PC failures 【Benefits of Implementation】 - Prevent delays and interruptions in classes - Reduce time and costs associated with PC repairs - Stabilize the IT environment in educational settings

• Other contract services

In the field of telemedicine, the stable operation of PCs is essential for the continuity of care. In particular, issues with PCs can increase the risk of interruptions in care and information leaks during communication with patients and the transmission of medical data. PC send-back maintenance minimizes the impact on medical operations with rapid responses in the event of PC troubles. With a 24/7, 365-day support system for failures and quick repair responses by specialized engineers, we support telemedicine. 【Usage Scenarios】 - Medical institutions operating telemedicine systems - Clinics conducting online consultations - Services supporting home healthcare 【Benefits of Implementation】 - Reduces the risk of interruptions in care due to PC troubles - Supports the safe operation of medical data - Enhances the reliability of telemedicine services

• Other contract services

We are presenting "Scenarios for Utilizing Third-Party Maintenance," which summarizes practical solutions for the issue of end-of-life IT infrastructure maintenance that companies face, focusing on the strategic use of third-party maintenance services. Third-party maintenance is recognized as a mainstream IT strategy overseas, achieving cost reductions of 50-80%. In contrast, the adoption rate of third-party maintenance in Japan is only 12.3%, which is low compared to Western countries. To promote the use of third-party maintenance, we have partnered with the "One-Person IT Department Association," which supports IT personnel in small and medium-sized enterprises, to compile six use cases. 【Six Use Cases for Third-Party Maintenance】 (1) Hardware Lifespan Extension Strategy (2) Strengthening Security of Legacy Systems (3) Securing Transition Period for Cloud Migration (4) Addressing IT Personnel Shortages in SMEs (5) Addressing Engineer Shortages in SIer Companies (6) Lifespan Extension of Dedicated Systems in Medical Institutions This report aims to quantitatively and qualitatively demonstrate the benefits of implementing third-party maintenance through specific success stories from diverse industries and company sizes. We also introduce submission techniques to effectively support decision-making at the management level.

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This document introduces the achievements of our service "Tsunagi Maintenance," which has been implemented in facilities ranging from unlicensed clinics to university hospitals with over 1,000 beds. We cover five cases, including "wanting to synchronize replacement timing," "wanting to continue using the system," and "providing thorough maintenance for client PCs." As a maintenance provider that extends the maintenance period for IT equipment such as electronic medical records, medical accounting systems, measurement devices, various measurement systems for pharmaceuticals and testing, data infrastructure, and in-hospital LAN network devices, we support the long-term use of these systems. [Contents] ■Case 1: Wanting to synchronize replacement timing ■Case 2: Wanting to continue using this system ■Case 3: Providing thorough maintenance for client PCs ■Case 4: Serving as a guardian for client PCs ■Case 5: Please consult us about UPS as well *For more details, please download the PDF or feel free to contact us.

• Other network tools
• Other core systems

We would like to introduce a case where we utilized "interim maintenance" to extend the lifespan of client PCs and eliminate the discrepancy in maintenance periods between PCs and servers that we handled. The customer faced a challenge where the maintenance periods for the server and client PCs in their electronic medical record system were different, resulting in the PC being left without maintenance. Given that they are a medical institution, they could not afford to stop the system, which required a flexible response. Therefore, we proposed PC maintenance as part of the "interim maintenance" service. To ensure rapid response in case of failure, we suggested a preemptive send-back maintenance plan, and they contracted for maintenance on approximately 200 units for three years. [Case Overview] - Industry: Medical Institution - Location of Maintenance Target Equipment: Ichikawa City, Chiba Prefecture - Purpose/Effect: Extend lifespan until replacement, align lifecycle, PC maintenance *For more details, please download the PDF or feel free to contact us.

• server
• Industrial PCs

We would like to introduce a case of extending the life of a system for managing product inventory and in/out logistics that we handled. The customer faced a situation where the maintenance from their existing vendor had expired, and a server indicating an HDD error light could not be replaced immediately due to budget constraints, resulting in a delay in decision-making. In light of the existing error, our sales team promptly visited the site to gather information on the error logs and configuration details. After addressing the error through spot maintenance, we secured a "temporary maintenance" contract for the two machines that were out of maintenance. 【Case Overview】 ■ Industry: Manufacturing, Sales & Wholesale ■ Location of Maintenance Target Equipment: Osaka City, Osaka Prefecture ■ Purpose/Effect: Continuation of the system, extension until replacement, spot maintenance (handling of errors without maintenance), cost reduction *For more details, please download the PDF or feel free to contact us.

• Other production management systems

This is an example of implementing a dead-alive monitoring system combined with a third-party maintenance service called "Tsunagi Maintenance." In the case of "Monitoring Maintenance," we conduct interviews with customers regarding their installation environment and the devices to be monitored, and then provide optimal proposals. Recently, the shortage of personnel responsible for information systems has become a topic of discussion. "Monitoring Maintenance" allows for remote monitoring 24/7, and when a failure occurs, we promptly report it. By combining this with "Tsunagi Maintenance," we can enable on-site support coordination, resulting in a reliable and robust maintenance system. ■ Customer's Challenges The customer faced difficulties in managing their information assets due to a shortage of system personnel. Additionally, the main server of their sales management system experienced the expiration of maintenance from the existing vendor. They were considering options for effective resource utilization other than server replacement. ■ Proposal As a measure to extend the life of the system until replacement, we proposed "Tsunagi Maintenance." In addition, we introduced "Monitoring Maintenance," which remotely monitors the target devices 24/365 and detects failures, allowing the customer to entrust everything from management to on-site support to us.

• Server monitoring and network management tools

Our "Connect Maintenance" supports a multi-vendor (multi-platform) approach, handling not only Windows servers but also various devices such as Linux, UNIX, storage, and network equipment. Starting in May 2024, the newly expanded and relocated 'BRAVE BASE' will enable the acceptance of a greater volume of logistics, including these devices and various models from different manufacturers, allowing us to meet our customers' needs. 【Features】 ■ Significantly increased logistics acceptance capacity, flexibly responding to customer requests ■ Expanded operational space to improve productivity in inspection and verification ■ Enhanced earthquake resistance and security ■ Expanded employee training through larger meeting and training rooms for training sessions, lectures, and on-the-job training (OJT) *For more details, please download the PDF or feel free to contact us.

• Other services

The target device is an NEC rack server released in 2016. This time, due to the overlap of the internal system updates with the expiration of maintenance, there were concerns about what to do if any issues arose during the period of operation without maintenance. On the other hand, this was the first time using third-party maintenance, and there were concerns about the support content. In the case of "interim maintenance," if you share the configuration information, we strive to provide prompt estimates and service proposals. Additionally, if requested, we offer opportunities for face-to-face and web meetings to introduce our services. You were satisfied with our 24/7 support for failures and our maintenance system with dedicated materials, and you decided to contract with us. ■Challenges Due to changes in the internal system for manufacturing records, there was a need to retain the current data for a certain period. Additionally, you contacted us because the EOSL would end before the new system went live. ■Proposal As an option for hardware maintenance, we proposed "interim maintenance." Although you were anxious about using third-party maintenance for the first time, our sales representative carefully explained the maintenance system, and you were reassured before deciding to contract with us.

• Other services

The equipment used by our customer in the transportation industry, which handles not only domestic but also international logistics, is the NEC Express5800/R120g-1E. The server that stores data with a legally mandated retention period is out of maintenance, and the manufacturer has provided a quote that is not realistic, so discussions have stalled. Therefore, we proposed a "temporary maintenance" solution. After discussing their needs, they decided to contract for maintenance for five years this time. In the case of a multi-year contract, we will also provide the necessary maintenance parts for the following years in the first year, which allows us to avoid shortages of repair parts during the contract period. The price can also be kept lower with a multi-year contract, and for those wishing for long-term maintenance, we recommend entering into a multi-year contract in advance for cost reduction. ■Challenges - The maintenance for the server storing data with a legally mandated retention period has expired, and the long-term maintenance offered by the manufacturer did not fit the budget. ■Results - With "temporary maintenance," the necessary maintenance period can be chosen, and long-term maintenance for five years can be accommodated at a reduced cost.

• Other services

We are currently offering a collection of case studies that summarize various examples of our extensive experience in extended maintenance, "Tsunagi Maintenance," with self-operated maintenance bases established nationwide, serving various industries such as corporations, local governments, and medical institutions. By utilizing third-party maintenance that is not bound by the manufacturer's EOSL, we support the operation of IT equipment for over 10 years and achieve reductions in IT budgets (effective utilization). [Contents of the Case Study Collection] 1) Want to align the life cycles of multiple servers 2) Choose the necessary duration, with long-term maintenance available for up to 5 years! 3) Alleviate concerns about operating without maintenance! Nationwide support from self-operated maintenance bases 4) Support from in-house engineers with knowledge and experience 5) Recognized for speedy spot responses, leading to contracts for Tsunagi Maintenance 6) Service quality equivalent to manufacturer maintenance is the deciding factor 7) Combined with life-monitoring "Watchful Maintenance," a robust maintenance system is realized *For more details, please download the case study collection from "PDF Download" or feel free to contact us.

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We will send the logs of the malfunctioning equipment, and after our engineers analyze them, we will coordinate a visit date and carry out on-site maintenance. Our team will deploy from various locations to replace the faulty equipment, confirm its normal operation, and ultimately replenish the maintenance parts used. To avoid keeping our customers waiting, we offer 24/7 support for reporting issues via phone or email. We also provide maintenance support with a target response time of four hours (area-limited service). "Interim maintenance" is part of third-party maintenance and EOSL maintenance, targeting servers, storage, network devices, and more. In fact, about 75% of large companies in Europe and the United States are already utilizing it, making it a standard service for sustainably leveraging IT resources. Our company is a member of ASCDI and procures maintenance parts from trusted partners. Parts from the reuse market are inspected and aged before being managed at each location. The biggest advantage of "interim maintenance (third-party maintenance)" is that it can handle equipment from different manufacturers collectively, streamlining the maintenance contact point. Contracts can be tailored to the duration, and it is also possible to align replacement timings. *For more details, please refer to the catalog available for download in PDF format.

• server

We provide third-party maintenance (EOSL maintenance) for A10 Networks products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at various locations. Our company is a member of the Association of Service and Computer Dealers International (ASCDI) and sources components from reliable partners both domestically and internationally. Our support is provided by engineers with extensive knowledge, experience, and a background in major manufacturer maintenance companies. ■ Self-maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series - AX series (network equipment) - Thunder series (network equipment) We have over 700 contracted companies and a proven track record of maintaining more than 72,000 devices. The series we support is updated daily. *For more details, please refer to the PDF document or feel free to contact us.

• server

We provide third-party maintenance (EOSL maintenance) for Alteon products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at each location. Our company is a member of the Association of Service and Computer Dealers International (ASCDI) and sources components from reliable partners both domestically and internationally. Our support is provided by engineers with knowledge, experience, and a background in major manufacturer maintenance companies. ■ Self-operated maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series - Alteon series (load balancers) We have a track record of over 700 contracted companies and maintenance for more than 72,000 devices. The series we support is updated daily. *For more details, please refer to the PDF materials or feel free to contact us.

• server

We provide third-party maintenance (EOSL maintenance) for Stratus products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at each location. Our company is a member of the Association of Service and Computer Dealers International (ASCDI) and sources components from reliable partners both domestically and internationally. Our support is provided by engineers with extensive knowledge, experience, and a background in major manufacturer maintenance companies. ■ Self-operated maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series - ft Server series (non-stop servers) We have a track record of over 700 contracted companies and maintenance for more than 72,000 devices. The series we support is updated daily. * For more details, please refer to the PDF document or feel free to contact us.

• server

We provide third-party maintenance (EOSL maintenance) for Toshiba products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at various locations. Our company is a member of the International Association of Computer Service Dealers (ASCDI) and sources components from reliable partners both domestically and internationally. Engineers with extensive knowledge, experience, and a background in major manufacturer maintenance companies will provide support. ■ Self-operated maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series - MAGNIA series (IA servers) We have a track record of over 700 contracted companies and maintenance for more than 72,000 devices. The series we support is updated daily. *For more details, please refer to the PDF document or feel free to contact us.

• server

We provide third-party maintenance for Extreme products (EOSL maintenance). Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at each location. Our company is a member of the Association of Service and Computer Dealers International (ASCDI) and sources components from reliable partners both domestically and internationally. Our support is provided by engineers with extensive knowledge, experience, and a background in major manufacturer maintenance companies. ■ Self-operated maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series: - Alpine series (switches) We have over 700 contracted companies and a track record of maintaining more than 72,000 devices. The series we support is updated daily. *For more details, please refer to the PDF document or feel free to contact us.

• server

We provide third-party maintenance (EOSL maintenance) for Allied Telesis products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at each location. Our company is a member of the Association of Service and Computer Dealers International (ASCDI) and sources components from reliable partners both domestically and internationally. Our support is provided by engineers with extensive knowledge, experience, and a background in major manufacturer maintenance companies. ■ Self-operated maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series - CentreCOM series (switches) We have over 700 contracted companies and a track record of maintaining more than 72,000 devices. The series we support is updated daily. * For more details, please refer to the PDF document or feel free to contact us.

• server

The target equipment is the Hitachi rack servers HA8000/RS220AN1 and RS110AM1, which were released in 2014. The maintenance has already expired, and the transition to the next system is still undecided, so we have to continue operating without maintenance until then. In the case of "interim maintenance" (third-party maintenance), we procure the same equipment that the customer is using from domestic and international partner companies and stock it as dedicated maintenance parts at the nearest base. (In this case, it is managed at the Hokuriku Technical Center.) ■ Issues - Although we had prepared alternative servers in-house, they were different in specifications and models, which caused concerns. ■ Results - Since the entire set of equipment is stored, we can quickly power it on in the event of a failure, inspect the maintenance parts, and rush to the site.

• Other services

We provide third-party maintenance (EOSL maintenance) for Oracle (Sun Microsystems) products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at each location. Our company is a member of the International Association of Computer Service Companies (ASCDI) and sources materials from reliable partners both domestically and internationally. Support is provided by engineers with extensive knowledge, experience, and a background in major manufacturer maintenance companies. ■ Self-maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series - SPARC Enterprise (M Series/T Series) - Sun Fire (X Series/B Series) - Sun Ultra (Servers) - StorageTek (Storage) We have over 700 contracted companies and a track record of maintaining more than 72,000 devices. The series we support is updated daily. *For more details, please refer to the PDF document or feel free to contact us.

• server

We are currently offering a collection of case studies summarizing examples of our extended maintenance service 'Tsunagi Maintenance,' which has a proven track record of over 700 companies and more than 72,000 units, including enterprises, municipalities, and medical institutions. By utilizing third-party maintenance that is not bound by the manufacturer's EOSL, we support the operation of IT equipment for over 10 years and achieve reductions in IT budgets (effective utilization). 【Contents】 1) Want to align the life cycles of multiple servers 2) Support from in-house engineers with knowledge and experience 3) Quick spot response appreciated, leading to a Tsunagi Maintenance contract 4) Service quality equivalent to manufacturer maintenance is the deciding factor 5-6) Spot maintenance case studies ＜What is Tsunagi Maintenance?＞ It is a third-party maintenance service that supports the stable operation of hardware by connecting servers, network devices, storage, etc., that have reached the end of manufacturer maintenance until the next renewal. ＜Benefits of Tsunagi Maintenance＞ ■ Reduction of maintenance costs by delaying the replacement timing ■ Consolidation of maintenance contact points by addressing maintenance from different manufacturers all at once ■ If using multiple systems with different EOSL timings, it is possible to align the maintenance end dates and conduct the next replacement in a single batch.

• server

You are currently using equipment that is out of maintenance or nearing the end of its maintenance period, and you have contacted us to consider third-party maintenance. It seems that the person in charge has recently taken on their role and has been gathering information in light of future updates to the electronic medical record system. You mentioned that you consulted with several other companies besides ours, but the proximity of the Tohoku Technical Center as a maintenance base and the ability to provide on-site support were decisive factors in your decision to contract "interim maintenance" for HP and Fujitsu equipment. Although there was a few months of consideration from the initial contact to the contract, we received positive feedback that our sales representative was very supportive and provided thorough assistance, even when there were unclear points. Our company trains employees not only in engineering but also in sales to be able to handle multi-vendor support. To resolve the concerns of the system administrators, we will conduct detailed hearings and then provide maintenance proposals. 【Case Overview】 ■Industry: Medical Institution ■Location of Maintenance Target Equipment: Date County, Fukushima Prefecture ■Target Models: ML350 Gen9 / PRIMERGY TX1310 M1

• server

After the electrical inspection of the building, we received a report that the server would not start. The client is a company with stores nationwide, and they urgently needed to restore the equipment that integrates POS data. In the case of spot maintenance, we usually require about two weeks for preparation. However, this time, the customer promptly collected logs and proceeded with the internal ordering process. Additionally, there happened to be surplus parts (FAN) available in-house, which allowed us to quickly visit for the repair work. Although they consulted with other companies as well, they chose us based on two points: the low price and the duration until repair. Furthermore, the proximity of our Kansai base and the fact that maintenance parts were secured with bands in the rack in our website photos provided reassurance for disaster response, leading to a maintenance contract. If you are currently using a server that has completed maintenance as part of your existing system, please consider our "temporary maintenance" service. 【Case Overview】 ■Industry: Wholesale and Retail ■Location of Maintenance Target Equipment: Suita City, Osaka Prefecture ■Target Model Name: ProLiant ML150 G6

• server

We provide annual maintenance for PC send-back support with a support system of the same quality as "interim maintenance" (third-party maintenance). The support is handled by our in-house engineers who possess knowledge and experience, and we stock dedicated maintenance parts for each customer. 【Features】 ■ 24/7 fault reporting ■ Support provided by in-house customer engineers with knowledge and experience ■ Multi-vendor support for major domestic and international devices ■ Dedicated maintenance parts stocked for each customer <Applicable Devices> Desktop PCs and laptops (We can support any manufacturer’s PCs as long as parts procurement is possible, regardless of the model) (Peripheral devices such as LAN products, WAN products, SDN products, network security products, and voice products are not included) <Contract Type> - Generally renewed annually - Minimum contract quantity: 10 units

• Other contract services

Third-party maintenance refers to a service where specialized companies, other than the manufacturers of IT-related equipment and products, perform maintenance and support tasks on behalf of the manufacturers. IT-related equipment has a defined product lifecycle, and after a certain number of years, the product will be discontinued and support will end. In this context, there are many companies that wish to continue using their stable IT equipment and extend the replacement period by a few more years. The role of third-party maintenance is to take on support tasks after the manufacturer's designated maintenance period has ended, thereby ensuring stable operation. While third-party maintenance can extend the life of existing systems and reduce maintenance costs, selecting the right provider is crucial. It is unacceptable for services to end due to contract violations or inability to continue operations, and attention must be paid not only to the service content but also to the track record of the specialized provider. Brave Computer has been operating as a dedicated vendor for 13 years and has contracts with approximately 600 companies. With such a track record, companies can feel confident consulting with them even when requesting third-party maintenance for the first time.

• Other contract services

Due to the end of support from the manufacturer, information system personnel may have experienced the pressure to replace systems. Additionally, there are companies that have circumstances preventing them from securing sufficient budget for system upgrades, as well as those that wish to implement replacements all at once to coincide with the end of support dates for multiple systems. As a countermeasure, one option that arises is the method of extending the life of systems through "third-party maintenance." By continuing to use equipment that has reached its End of Service Life (EOSL), the risk of failures can be minimized through third-party maintenance. For servers, storage, and network equipment that have reached EOSL, we provide on-site maintenance and server monitoring until system updates or upgrades are completed. We support major domestic and international manufacturers and have established a 24/7 maintenance system at locations set up in major cities across the country. Additionally, we procure and stock dedicated maintenance parts for each customer, and this document provides a detailed explanation of the benefits of extended maintenance by third parties. *For more details, please refer to the related links or feel free to contact us.*

• server

We also accept inquiries for spot repairs of PCs. Enjoy reliable support from our in-house engineers with knowledge and experience! <Eligible Devices> Desktop PCs and laptops (We can accommodate any manufacturer’s PC model as long as we can procure the necessary parts.) (Peripheral devices such as LAN products, WAN products, SDN products, network security products, and voice products are not included.) There is no minimum contract number for spot maintenance requests. Please feel free to contact us for a free estimate. *For more than 10 eligible devices, we recommend an annual maintenance contract.

• Other contract services

In "bridging maintenance" (third-party maintenance), the support for the NetApp FAS series has previously been limited to devices with OS installed up to ONTAP 8.1. As a result of recent technical verification, support is now available for ONTAP 8.2 and later. <Newly supported series> FAS2600 series: FAS2620, FAS2650 (scheduled EOSL on 2024/5/31) Brave Computer will continue to expand the supported models for "bridging maintenance" (third-party maintenance) to support the stable operation of our customers' hardware. Please feel free to inquire about manufacturers and models not listed in the maintenance contract performance equipment list. We have over 700 contracted companies and have a track record of maintaining more than 72,000 devices. The list of supported series is updated daily. Please feel free to consult us regarding hardware maintenance for servers, storage, network devices, etc. *For more details, please refer to the PDF document or feel free to contact us.

• server

We provide third-party maintenance (EOSL maintenance) for DELL products. Maintenance parts are procured from the reuse market, inspected and aged in-house, and managed at each location. Our company is a member of the Association of Service and Computer Dealers International (ASCDI) and sources components from trusted partners both domestically and internationally. Our support is provided by engineers with knowledge, experience, and a background in major manufacturer maintenance companies. ■ Self-operated maintenance locations: Tokyo, Osaka, Aichi, Fukuoka, Miyagi, Hokkaido, Ishikawa, Hiroshima, Kagawa ■ Main maintenance series supported: - PowerEdge (Rack R series / Tower T series / Blade M series) - EqualLogic (Storage) - PowerStore (Storage) - PowerVault (Tape / DAS) - PowerConnect (Switch) We have over 700 contracted companies and a proven track record of maintaining more than 72,000 devices. Please feel free to consult us regarding hardware maintenance for servers, storage, network devices, etc. *For more details, please refer to the PDF document or feel free to contact us.

• server

Brave Computer supports a multi-vendor (multi-platform) approach, handling not only Windows servers but also Linux, UNIX, various core system servers, storage, and network devices. To accommodate multiple vendors and platform products, we thoroughly educate our in-house customer engineers who provide local support. As the number of devices reaching EOSL (End of Service Life) increases daily, active information sharing and study sessions are held within the technical department. Examples of themes include: - How to use tools specific to each manufacturer - Precautions and technical information for each device - Reporting of verification results with actual devices - Technical training and curriculum development for new employees Through this daily training, we have established a system that allows for safe responses to irregular troubles that may occur during maintenance. We will continue to provide maintenance services of the same quality at all locations. *For more details, please refer to the PDF document or feel free to contact us.

• server