Customer portal features
You can check 'What's happening now?' by yourself.
Customer Service Management (CSM) is a customer service management tool that centrally manages inquiries and requests from customers, stabilizing customer interactions that tend to become personalized into an "operational framework." The customer-facing portal feature (Customer-facing Portal / Customer Hub) provides a dedicated interface where customers can check the status of their inquiries, the results of responses, past history, and knowledge. This reduces the need for follow-up inquiries to check progress, achieving a balance between customer experience and support operational efficiency. 【Features】 ■ Visualization of inquiry and request status through a dedicated customer portal ■ Customers can refer to their own past response history ■ Promotion of self-resolution and reduction of support burden through knowledge and FAQ integration
- Company:INNOOV(イノーブ) 東京
- Price:Other